Sr. Technical Support Engineer Resume

Experience

May 2012 Present Confidential,
Kirkland, WA
Sr. Technical Support Engineer

Providing vendor level support for ARRIS Whole Home Solution STB: Media Gateways and Media Players. Creating various level of documentation, from installation manual to system overviews and test plans. Participating in product deployment operations in Motorola and Cisco environments. Actively involved in adaptation of STB to Seachange VOD suite. Assisting MSO\'s in troubleshooting the issues in DNCS and DAC environments.

February 2012 May 2012 Confidential,
Atlanta, GA
VOD Video Engineer

Managing SeaChange Axiom servers and content.
Managing Scientific Atlanta (Cisco) DNCS and Motorola DAC controllers.
Working with Rovi Passport guide (IPG) servers.
Linux (RedHat) system administration.
Working with BigBand Networks BMR servers and SBM Switched Digital Video manager.
Provisioning various STB\'s and Edge QAM\'s as well as out-of-band devices (QPSK Modulators etc.).
Training junior associates on Scientific Atlanta (Cisco) platform (DNCS and GQAMs)

August 2011 February 2012 Confidential,
Fairfax, VA
Telecommunications Analyst

Supporting local government I-Net system.
Working with Video Transport systems, DAC and ADC conversions and
modulation.
Maintaining fiber optic links between hub sites and the nodes
Supporting various video and transport equipment systems.
Participating in design and implementation of the new technologies and
projects.

June 2010 Aug 2011 Comcast Cable Confidential,VA
Headend Engineer
Transferred with promotion

Extensive experience with Cisco DNCS. Building sessions, provisioning equipment, loading DHCT STB TOC files and performing other functions.
Monitoring VOD (Seachange) and CMTS (ARRIS C4) capacity and performance.
Establishing GigE and 10GigE multimode fiber optic and Cat6 links between Cisco 7609 router and various devices
Configuring various video servers: Scientific Atlanta CAQAM, MQAM, GQAM; Terayon CP 7600 and DM 6400; Motorola SEM v8; Harmonic ION; various satellite receivers.
Configuring forward and reverse combining networks and providing reverse path optimization and noise mitigation.
Design and implementation of AM modulated CWDM links (two-way traffic over one single-mode fiber) of up to 30 km in length.
Working with Harmonic (PWL49xx and MAXLink series) and Scientific Atlanta fiber optic transmitters and receivers and EDFA.
Data Center facility monitoring and maintenance. (Temperature, HVAC and power monitoring and maintenance).
Cisco 28xx series routers and Catalyst switches installation, configuration and maintenance.
Assisting Network Maintenance and Fulfillment departments with day-to-day duties.
IPTV experience (WME9 and Flash Server)
System administration of Linux RedHat servers.

September 2003 June 2010 Confidential,VA
Communications Technician
Initially hired as Communications Technician Level 3, achieved Level 5 through series of promotions.
Extensive troubleshooting of hybrid fiber-coaxial cable (HFC) plant, RF signal generation and amplification equipment as well as customer premises equipment.
Conduct and document FCC proof-of-performance testing and maintenance.
Performing duties of a liaison to an Engineering department.
Assisting Fulfillment department with day-to-day activities.
Perform government mandated CLI ride-outs and repairs.
Maintain plant integrity in the area of responsibility.
Perform storm and other natural disaster plant restoration.
Working different shifts, overtime and on-call when necessary.
Perform preventive and demand maintenance on hybrid fiber-coaxial cable plant.
Troubleshoot netwroking and PC issues at residential and small business environment.

Education

MBA in Project Management

Communication Management
Graduated Cum Laude

Information System Management
Graduated with honors

Certifications:

NCTI Certified Master Technician (Customer Premises)
CompTIA A+
Cisco CCENT, pursuing CCNA

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