Member Manager Resume

SUMMARY:
Information Systems / Quality Assurance / Client Management

Passionate, self-starter with over 8 years of experience in the Information Technology market. Proven record of leading individuals and teams to complete projects relating to key business objectives. Excellent communication skills: both written and oral. Driven to succeed and adamant
about building and securing new and existing business.

Core competencies include:

Instructional Design and Training for both web based programming languages and wireless standards
Unmatched Analytical and Problem solving skills for highly complex and technologically advanced issues.
8+ Years in Network Engineering and Technical Support.
Software Design, Deployment and Implementation
7+ years in the CDMA, GSM wireless sector.
Proven excellent customer service

Education

Bachelors of Information Systems Technology (BS)

Graduated with high honors

Associate of Science (AS)

Professional Experience

Confidential,Southern Illinois / St Louis Market (2006-Current)
Member Manager

Confidential,LLC focuses on 3G and 4G wireless data devices and solutions for new and existing customers.

Owner and founder of company founded in September 2006
Responsible for all aspects relating to daily operations including: Scheduling, Hiring and training of employees, Marketing, Budget and translating operating standards from our corporate support to our employees.
Accountable for 25 computers in 9 locations. Responsible for choosing, installing, configuring software for the following: POS system, CC processing system, Commission Reconciliation System, Internet Filters, Anti-Virus software, network shares, CRM suites and OS support and installation (Windows and Mac).
Responsible for all face to face and web based training for the above systems.
Accountable for all security models for the company. Both in store and online.
Accountable for all document creation pertaining to: Policies and procedures, training documents, software installation, activation and data attachment documents and all financial documents.
Responsible for all business development relating to: New store openings, location mapping, store build outs and collateral.

Confidential,Atlanta, GA (2005-2006)
Technical Trainer / Quality Assurance Administrator

Confidential,is a software development company with emphasis on online collaboration tools designed to allow flawless integration between multiple users.

Quality Assurance Administrator, with duties that included reporting for all PHP, Java, SQL, AJAX, and Flash patterns and server performance.
Identify and provide solutions for deficiencies in the development process. Translated progress to the CEO with weekly meetings
Defined the functional requirements, followed by developers, for all application modules.
Responsible for building and maintaining the customer service and training development departments.
Provided daily “Webinars” for entire client base using GoToMeeting.
Responsible for all communication between developers, managers and clients.
Responsible for creating all module based Flash training movies
Recommended new and unique ideas for code generation in regards to an online desktop environment.

Confidential,Carbondale, IL (2003-2005)
Wireless and Data consultant

Confidential,is a wireless carrier focusing on a 10,000 sq mile footprint for CDMA and GSM technology.

Wireless consultant for a CDMA and GSM type network.
Provided excellent customer service while exceeding my bonus levels by 132% of the plan.
Team consistently ranked #1 in company sales for duration of employment.
Designed material and provided instructional design and training to 9 out of the 15 retail locations on data solutions and GSM technology.
Recognized by the CEO on 5 separate occasions for excellence in sales and training.

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