Profile and Qualifications
Over 10 years of experience working as an IT Production Representative, Desktop, Server Management, Network Administrator, IT Technical Support Technician, Help Desk. IT Production Coordinator, Customer Support Specialist and Automated Tape Librarian. Fluent in English and French, Outstanding attention to detail, Strong problem solving skills, Dynamic team player, Multi-tasking skills and ability to work well under pressure, through and solution-oriented individual. Self motivated with the ability to work well independently as well as with a team.

Employment History

Provide technical assistances to computer users. Answer questions, Resolve computer network problems in person, via telephone or remotely. Manage network Systems, backup tape, security, hardware and software, including printers, emails, internet/intranet access. Rolls out hardware and software to ensure deployment of respective resources are successfully completed. Manage small and medium sized projects based to customer needs on a timely fashion.VNC, Track-it, Remedy tickets tracking tools.
Confidential,New York, NY Technical Support Specialist/ / same basic functions as above. 2007 to 2009
IT Tech Support Specialist/ Independent IT Contractor 2003 to 2007

• Trained individual computer users/Small business owner to be self-efficient. Promoted new basic IT training concepts to Churches, Non-profit Community, Social services and Internet café, hospitality/hotel settings. Helped students preparing for the GED and SAT, HS using effective teaching IT tools. Installed, Implemented, Managed their Desktop/notebooks/Servers as well as software and hardware configurations. Installed, configured, implemented and troubleshooted Windows N/T 4.0, Servers 2000/2003, 2008, Windows 2000, XP, Vista, Win7, MS Office 2003/2007, Managing citrix client connection (Version 10.6).

Confidential, New York, NY
IT Production Specialist. 1988 to 2003
Installed, configured, implemented and troubleshooted Windows N/T 4.0, Servers 2000/2003, Windows 2000, XP, Vista, MS Office 2003/2007, Win 95/98.
Administered local and network printers. Print File servers, Domain controllers, Phones / PBX, Iphone, Blackbary/Audio/Video equipments. Managed DHCP, WINS, DNS, RAS and RRAS, VPN.
Relocated all computers/equipments to different office. Helped reconnect, reconfigure all computers and devises to the network. Imaging new computers using Ghost tools, backing up and transferring user data from old to new units in a timely fashion. Set up local and group accounts policies to provide users with appropriate security level in the domain, Exchange server,(A.D).
Provided outstanding customer service support, met deadlines and managed workflow within the IT Department policies. Also, provided technical support for 5000 users throughout the N.Y (headquarter), Denver, N.C, and International corporate offices as well. Performed daily backup of databases and servers. Balanced general ledger through People Soft, which is responsible for the daily-quote factor posted on the company web site. Implemented automated report managements using PRR, binview, VNC, Track-it, Remedy tickets tracking tools.
Recommended solutions are effective, efficient and fully detailed which resulted in increasing excellent productivity, teamwork and reduced costs. Planning, forecasting, monitoring and
Controlling computer lab, equipments, and materials and subcontracting vendor costs. Implementing corrective actions to ensure costs are consistent with corporate company financial policy.

Confidential, New York, NY
Production Coordinator/ Automated Tape Librarian 1981 to 1988
Established and maintained control for the following systems: CICS, Dynam/T, MVS, TIMS, TSO, CMS, Ca-Scheduler, VTAM, and VSAM, J.C.L.
Implemented and upgraded TIMS systems for conversion to automated SILO magnetic Media. Administered set-up, quality assurance for several technical and production support jobs.
Provided technical data processing assistance in systems development by researching, analyzing problems and recommending solutions in order to assist management.

Education History
Certification in MCSE, A+ and CCNA

Major in Computer Science
Certificate in RPG II, COBOL and Computer Operations DOS-MVS Systems.
Major in Diplomacy and Economy

Basic Electronics and Computer Principles, XP Remote access, VPN, Windows 2000.
Remote access for 1200 NT servers’ management using VNC, Track it- IT, Bomgar and others,
Ms Office XP Suite 2003/2007, Windows Vista Ultimate, Hp, Del, Xerox Printers.

Skills
Skilled in installing, upgrading, configuring, troubleshooting and managing NT4, 2000/2003, 2008 servers and Desktop workstations. Ghost Imaging experiences. Also skilled in interconnecting Ethernet, configuration of I/P routing, NAT, VPN. Knowledge of token rings, sub netting and addressing, TCP/IP networks, configuring and managing TCP/IP, DHCP, DNS, RAS, RRAS, RIP, knowledge and understanding of network essentials, repairing skills for Del, HP, IBM Laptops compatible. Managing, antivirus software on workstations, as well as network devices.

Software, Hardware, Knowledge and Experience.
Operating systems: Windows Vista, Nt4/2000, Servers 2000/2003, XP, Windows 95/98, 2000, Technical experience in PC’s deployment (Windows 7). USMT, and migration of Offices 2003, 2007, 2010. Extensive knowledge of Microsoft Windows 7 features and functions. Client servers, exchange server. Applications: MS Office 2003/2007, 2010 suites, Work Suite 2005. Netscape Messenger 8.1, Acrobat 7, Microsoft Outlook express. Computer System: IBM PC compatibles, Power PC Macintosh, Network Devices, 1900 switches, hubs, NICS, ISDN, DSL, Modems. Color printers, HP design Jet 2500, B/W printers, Xerox docuprint n40, Document center 265ST, IBM network 24PS. Mainframe IBM390 CPU’s, IBM S/390 parallel enterprise server generation 4. Mvs/Esa, As400.