Telecom Analyst Resume

SUMMARY

EDUCATION
Bachelor of Science in Business Management
Concentrations: Finance and Global Business Management

Related Course Work: International Economic Relations

EXPERIENCE:

Telecom Analyst,Confidential,Atlanta,GA January 2012 – Present

Manage the procurement of data services for Wandering Wifi (WW) client sites; service platforms include DSL, Cable, T1, Ethernet and Fixed Wireless
Qualify sites and coordinate service installs; partnering with Account Managers (AMs) on requirements to assure locations are properly quoted and provisioned
Supervise circuit turn-ups with technical engineers; verifying static IP and PPOE information for in-house configuration
Assist in resolving install delays due to pending facilities and/or DMARC unreadiness
Collaborate with in-house engineers to resolve issues resulting from internet inactivity
Update and maintain request database; confirming serviceability results and order details are accurate and complete
Process and track cancellation requests; updating Accounts Payable to assure proper invoicing
Foster relationships with contracted service providers; set up weekly calls to discuss support levels and open cases
Provide week-end reports; highlighting qualification, order and cancellation totals
Assist in the creation of training handbook for new hires

Project Manager/Sales Support,Confidential,Atlanta,GA February 2010 – January 2012

Oversaw the implementation of telecommunication services for business clients; services included Pots Line, DSL, Cable, PRI, T1, DS3, Ethernet and VOIP
Fulfilled quote requests and processed contracts for internal sales team
Partnered with ISPs’ sales and technical team on install specs to assure proper deployment of services; particularly in the case of Point-to-Point and MPLS installs.
Scheduled 3rd party engineers and placed equipment orders with affiliated vendors
Resolved post-installation issues; included service termination and invoice discrepancy
Frequently utilized carrier-specific portals, applications and tools for order placement and tracking
Held weekly team meeting to discuss pending quotes and open orders, which promoted open learning
Managed requests using Quickbase; confirmed active projects were in good standing, and completed projects were closed and sale/commission details correct
Assisted in training and developing new hires on best-practice procedures
Attended carrier trainings for new processes and product types

Senior Allocation Analyst,Confidential,Framingham,MA July 2007 – October 2009

Managed inventory level for stores’ across the US through ladder plan analysis
Created and implemented seasonal merchandising plans under supervision of Associate Planner/Planning Manager
Revamped categories’ entry/exit plans, boosting sales volume across many markets
Collaborated with planning and buying teamto identify and maximize business opportunities; pushing for mix diversification within classes
Analyzed sales trends and anticipated customer buying patterns through ‘comp shopping’ and media outlets
Designed regional allocation strategies, increasing departmental sales by double digits
Planned, executed and evaluated in-store ads and events
Generated ad and big-buy recaps; highlighting top-performing classes and styles as well as markets and stores to leverage future buys
Assisted in the training and development of PASE graduates
Created best-practice workshops; nurturing divisional growth through shared-knowledge

COMPUTER SKILLS
Microsoft: Word, Excel, PowerPoint, Project, Access, Outlook, Sharepoint; Oracle and ASP,Quickbase, Sales Force, Windows Operating

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