IT Support Resume

SUMMARY
Technology professional with experience managing proprietary information systems. Expert in gathering, analyzing and defining business and functional requirements for systems and networks. Proven ability to lead and increase workplace productivity and efficiency.

Network & Systems Administration
Technology Assistance
Major Software/Systems Implementations
Technical Planning
Systems Security & Disaster Recovery
Technical Writing (Manuals/System Specs)

CAREER PROFILE

Confidential, Lexington, KY
Lead Technical Support Specialist - Player Services, September 2000 - May 2011

Promoted to lead technical support specialist and appointed as backup for operations department
Assisted in large-scale enterprise migration projects and performance tuning and monitoring of applications/systems
Analyzed all aspects of Windows XP Pro deployment for 75+ workstations companywide.
Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions
Installed hardware, operating system software, and application software on workstations to ensure standardization
Assisted management and other company employees in solving computer related problems
Provided installation of and troubleshooting for phone systems; including dedicated hardware and soft phones
Developed training materials and procedures, and conducted training programs
Collaborated with multiple departments to conduct application and software beta testing
Provided excellent customer support for clientele based throughout the world

Confidential, Georgetown, KY
Assistant Manager, January 2006 - December 2009

Conducted all aspects of daily operations including cellular sales, setup, and bookkeeping
Established the operational procedures for new and currently open stores
Created & implemented inventory tracking system to ensure sufficient inventory levels to accommodate demand
Responsible for development and implementation of advertising
Brought new cellular service provider to area
Increased customer support and improved customer relations

Confidential, Richmond, KY
IT Support / Home Health Aide, January 2009 - December 2010

Created custom page design, managed web site, and registered pages with search engines
Configured desktops and laptops and implemented a small business network.
Performed a variety of miscellaneous duties for clients including household repairs, transportation assistance and running errands
Evaluated needs of individuals served and planned for continuing services
Prepared and maintained records of assistance rendered

EDUCATION

Bachelor of Science, Communication Disorders

Teaching Assistant
Dean\'s List

VOLUNTEER EXPERIENCE / ACTIVITIES

National Student Speech Language Hearing Association
Served as Vice-President, Editor on Newsletter Committee, Local Chapter
Martin Center for Children, Secretary
Family founded nonprofit organization that serves underprivileged children from Appalachia.
Volunteer at Rockcastle Hospital & Respiratory Care Center assisting disabled children and adults with rehabilitation activities.
Special Olympics
Assist annually in the Kentucky Special Olympics State Bowling Tournament held in Lexington, Kentucky.
Bluegrass Technology Center
Campaign and fundraise for this non-profit organization that provides assistive technology for individuals with disabilities.

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