IT Support Person Resume

Summary:

More than 5 years of experience in Information Technology Industry, primarily in network administration.
Able to study new technologies and tricky concepts rapidly and execute them
Outstanding analytical, decision-making, problem solving and management skills with the ability to organize activities in fast speedy team environment.
Ability to perform effectively and efficiently in team and individually
Experience with Virtualization Products such as VMWare and hyper V
Experice with Cisco unity voicemail
Experince with Cisco unity Call Manager
Experience in administrating and supporting desktops including PC, Mac PPC, Mac Pro and iMac,CentOS
Windows system builds including server 2000, 2003, 2008 standard and R2.
Advanced hardware troubleshooting and replacement on server systems.
Administration of Back-up. Disk Image backup, Monitor Perforce (Source Control), Scheduling backups, Recycling backup space.
Setting up Active directory, Group policies including installation,support,account administration and ongoing maintenance.
Configuration and recovery of SQL Server 2005.
Experience in Microsoft Exchange 2007.
Experience in Microsoft Lync 2010
Strong analytical and problem solving skills.
Excellent communications and interpersonal skills.

Education: B.TECH (Bachelor of Technology) in Electrical & Electronics Engineering NSS College of Engineering, Calicut University, Kerala, India (June 2004)

Confidential, MA October2010-Current
Role: Technical Support Analyst

Set up and configure systems for existing and new employees.
Managing Two different domains for 300 + users
Managing Virtualized server environment
Manage User accounts within MS Active Directory and MS Exchange
Administration of Cisco Phone system
Monitor and troubleshoot virtual machine problems, deploy Virtual machines from templates
Provide desk side user support including installation, maintenance and troubleshooting of end user hardware and software
Providing support for Mobile devices (iPhone, Android, Blackberry)
Provide support to remote users through WebEx
Manage all new-hire setups, procedures and ownership
Manage all terminations, procedures and ownership
Manage all IT assets using an Inventory Tracking system
Windows and MAC software maintenance and upgrades
Managing Print server
Sophos, McAfee Administration
Provide support to video conference units
Diagnose and troubleshoot Virus/Spyware/Malware related issues in a timely manner
Expertise in configuring and troubleshooting in MS Office 2007,2010 & MAC office 2011
Configuring MAC OS X 10.5 to 10.7

Confidential, FX, MA November2008-October2010
Role: IT Support Person

Responsibilities:

Administration and configuration of :

Confidential
SQL Server

Printers and Copiers(HP color printers, HP laser jet, Zebra, Canon)
Administrating badge security through CCURE software.
Network connectivity and authentication and domain administration
Experience in configuring Mail Server
User training and administering email clients
Review, approve and process quotes and purchase order for equipments.
Filemaker Database configuration
Knowledge in working for finance personal Quickbooks, Paychex configuration via computer and server.
Maintain passwords, data integrity and file system security
Experience in configuring Mail Server including mail account creation, mailing list and spam filtering. Familiar with Outlook 2000, 2007, Eudora, Thunder bird, Apple mail clients both IMAP and POP3.
Expertise includes Windows 2000 Server, Windows 2003 Server, Windows 2008 Server XP 32/64, Vista 32/64, Windows7 32/64, Tiger, Leopard and Snow Leopard.
Schedule, Monitor and execute all backup activities.
Programming and administration of the telephone including account set up for new employees, call routing, and resetting. Experience in using Norstar Callpilot system

Confidential, Atlanta, GA November 2007- October 2008
Role: QA Tester

Responsibilities:

Write and executed test cases per SRS.
Automated regression test cases using QTP
Evaluate and report bugs
Track Problems/bugs and fixes
Conducted Integration, Functional, GUI, Regression and Performance testing.
Bugs were tracked using Test Director

Confidential, July 2004 - September 2006
Role: Information Technology Specialist

Responsibilities:

VPN Configuration and troubleshooting
Expert in hardware installation and maintenance of workstations, servers networking equipments and other supporting hardware.
Experience in Scripting.
Hardware support for PC, Server assembly
Administer and maintain AD, Outlook, software licenses.
Antivirus and windows patching
FTP site configuration and creating FTP accounts
Experience purchasing hardware and software licenses.

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