Customer Zone Technician Resume
OBJECTIVE:
As a Network Technician, I will use my skills, articulate attention to detail, and vast experience, to increase the quality of work and job productivity to improve revenue for my company. Want to work as paid intern and attend school.
Selected Accomplishments:
- Working on a degree in Networking at Collin County Community College.
- 20 Years experience of building, troubleshooting, and repairing computer and electronic systems.
- Performed indiversified fields, such as telecommunications, fiber optic systems, IT support and repair, point of sale systems, robotic satellite tracking systems,. Proven ability to learn to excel in new job skills.
- I designed and maintained a Microsoft Access Product Failure History database that simplified data entry, provided ability to track repair progress, and produce reports on concurrent projects, at Vertex RSI.
- I take pride in my work, at Verizon I had perfect Installation score for three concurrent months.
- I improved productivity by building various test fixtures and cables that sped up repair processes at Vertex RSI.
WORK EXPERIENCE:
9/2010 10/2010 Confidential, Time Study Technician - Assigned to AT&T performing time studies on U-Verse worker efficiency. Reason for leaving: contract ended, study completed.
11/2004 - 11/2009 Confidential,Customer Zone Technician - Performed duties which included installation and repair pots and high speed data lines, and setup Dynamic and Static IP configurations to residences and businesses. Outside plant duties included repairing cable plant from central office to residence utilizing Sidekick meter, Colt DSL Analyzer and TS100 TDR line analyzer to troubleshoot telecommunication lines and modules. Reason for leaving: reduction in workforce.
4/2004 - 11/2004 Confidential,Electronics Technician - Assigned to Celestica Repairing Printers
12/2002 - 4/2004 Confidential,Electronics Technician - Performed building, testing and repairing of Laptop, Desktop PC’s and motherboards, which included repairing motherboards to component level utilizing oscilloscopes and multi-meters to troubleshoot without the help of schematics or documentation. Reason for leaving: reduction in workforce
9/2002 - 12/2002 Confidential, Electronics Technician - Assigned to Service Electronics until job went permanent
11/2000 - 9/2002Confidential,Electronics Technician - Performed duties which included firmware downloading, previsioning, testing, troubleshooting, and repairing of Giga-bit fiber optic telecommunication hardware at manual UNIX based test stations and automated test stations. Utilized SONET data analyzers to test networks and oscilloscopes, multi-meters, fiber-optic test equipment, such as power meters, and wave-length meters, signal analyzers, etc.to diagnose problems on modules to component level. Reason for leaving: reduction in workforce.
5/2000 - 11/2000 Adecco Confidential, Electronics Technician - Assigned to ALCATEL until job went permanent
4/1996 - 5/2000 Confidential, Electronics Technician - Performed day-to-day operations of a customer service department and also functioned as a production technician supporting, testing, and building, UNIX based custom Robotic Satellite Tracking Systems. Some IT duties included phone support for customers, field service technicians, and project managers also building, testing, repairing, and installing software, for custom PC’s. Technician tasks included assembling systems to drawings, system testing, troubleshooting, and repairing the entire 2/3 phase AC, inverter, or DC motor drive systems to module and component level, also built test-cables. Customer Service duties included managing many concurrent CRG projects while issuing RMA’s to customers, providing estimates, invoices, and reports for customers, project managers, and the bookkeepers. Reason for leaving: pursuing more successful field.
4/1994 - 4/1996 Confidential,
Electronics Technician - Performed duties which included IT functions such as technical phone support for both software and hardware, assembled, repaired and tested Windows based back-office PC’s. Technician functions both as a field service technician, performing onsite installation, troubleshooting and repairs, also as a shop technician performing assembling, testing, and repairing to board and component level of Point-of-Sale (POS) systems also designed and built network cable assemblies. Management duties included opening and closing of business, general bookkeeping, and service call scheduling. Reason for leaving: pursuing more successful field.
5/1990 - 4/1994 Confidential,Electronics Engineering Technician - Performed duties which included fabricate prototype circuits (Modems, Accelerator cards, I/O and A to D cards, and test jigs etc.) from schematics with wire wrap tools or assembled prototype SMT/through-hole PCB’s for detection of pre-production flaws and final testing , also modified schematics with PCAD software. Troubleshoot prototypes using oscilloscopes, multi-meters, and logic analyzers and performed extensive bench technician duties including; final product testing, repair of returned items, and quality control. Reason for leaving: out of business.
12/1989 - 4/1990 Confidential,Electronics Engineering Technician Performed duties that included fabricating prototype circuits from schematic drawings of high quality analog industrial temperature transmitters, performed environmental stress tests, documented test results, and designed and built test fixtures for prototypes. Reason for leaving: Engineering project completed.
EDUCATION:Confidential
