Key Skills

Project Management
Authentication & Access Control
System Monitoring
System Integration Planning& Architecture
Customer Service
Disaster Recovery
ITIL v3

Education

Bachelors of Science in Electronic Engineering Technology

SPECIALIST

Multi-certified Expert in Enterprise Content Management Software & Enterprise Security Strategies
Enterprise Content and Applications Specialist whose qualifications include a degree in Electronic Engineering Technology; MCSE+Internet, ITILv3, FileNet Certified Professional; and detailed knowledge of Information Security, technologies, and best practices. Over fifteen years in the Information Technology industry providing internal and external customer support. Hands on experience in the design, architecture, installation and deployment of solutions and systems for diverse companies and organizations.
Technology Summary

Software:

IBM FileNet Products (P8 35x, 45x, IS), RDBMS (Oracle, DB2, SQL), WebSphere (6.x, 7.x), MS Office (Word, Excel, Outlook, Access, PowerPoint), MS Project

Systems:

Unix-Based Systems (AIX, LINUX, Solaris, HP-UX); Windows (all), MAC

IT Experience

Confidential,Schaumburg, IL

Confidential,2008-Present

Confidential, Naperville, IL

Technical Consultant, 2005-2008

Confidential,Naperville, IL

Technical Consultant, 2000-2005

Confidential,Chicago, IL

Customer Engineer, 1996-2000

Became an expert in Enterprise Content Management for multiple clients and employers.
Knowledge of IT Infrastructure Library Design, Transition, Operation and Continued Service Improvement.
Responsible for day to day monitoring and support of applications.
Ensure reliable backup and restore procedures are in place.
Serve as a technical and functional role in the support initiatives of the application environment in Disaster Recovery and Business Continuity.
Monitoring of the application servers, assist in the analysis, design, implementation and maintenance of the applications.
Work with vendor and functional business leaders to help analyze, design, plan and implement enhancements.
Maintain applications with backend indexing servers and storage to support a large scale enterprise application.
Create and maintain metadata structure needed to support the enterprise document management environment.
Maintain application security model with Active Directory integration.
Perform user and application provisioning.
Work closely with appropriate persons and business to help create training documentation for end users.

Confidential,

• Responsible for day to day monitoring and support of applications.
• Ensure reliable backup and restore procedures are in place.
• Serve as a technical and functional role in the support initiatives of the application environment in Disaster Recovery and Business Continuity.
• Monitoring of the application servers, assist in the analysis, design, implementation and maintenance of the applications (FileNet System Monitor and other in-house monitoring tools).
• Work with vendor and functional business leaders to help analyze, design, plan and implement enhancements.
• Maintain applications with backend indexing servers and storage to support a large scale enterprise application.
• Create and maintain metadata structure needed to support the enterprise document management environment.
• Maintain application security model with Active Directory integration.
• Perform user and application provisioning.
• Work closely with appropriate persons and business to help create training documentation for end users.
• Ability to outline resolution of problems and manage within a team
• Ability to present complex issues and conduct technical interchange meetings
• Superior communication, analytical and people skills.
• Coached colleagues and evaluated change process.
• Coordinated with process manager team.
• Other duties as assigned.

Confidential,

• Installed, upgraded, configured and troubleshot IBM FileNet Products in various environments (Test, Development, Staging and Production). Installed and configured IBM FileNet P8 products as required by the agencies. Examples are Image Services, P8 Content Engine, Application Engine.
• Configuration and management of the FileNet applications in order to ensures acceptable performance.
• Developed and implemented a maintenance schedule for the Enterprise Content Management system.
• Deployed, debug, and configured customers individual environments
• Provided effective, clear communication (oral and written) to management, technical staff and non-technical agency partners and vendors.
• Worked in a team environment, juggled multiple projects, using effective time management skills.
• Created SOP’s (Standard Operating Procedures) for help desk personnel to diagnose incidents.
• Acted as Project Manager and lead projects and project meetings.

Confidential,

• HP hardware technical resource (also referred to as a field engineer or customer engineer). I provided customized reactive &proactive on-site hardware services. Activities include assisting the customer with a hardware move, providing configuration assistance, facilitating hardware deployment and assisting with hardware upgrades.