Support Specialist Resume

PC / Apple Computer Trained Support Specialist

Desired Position: IT professional, whose main goal is to create a friendly / professional environment where our end users can learn about there PC or Apple computers. Above all, I want to be able to empower our end users to feel confident in there abilities with any end use product. With this statement, I wish to gain a small team and venture into upper management where I can further the company while still involving my skills as an entry level employee.

Industry Software’s:
In-depth use of Remedy ticketing system: MC/ Work orders, Ticket system KMS knowledge base updating. Network printing, RFS for all hardware’s with the use of Bombgar remote client and VNC,
Administrative level of Active Directory use for creating accounts, setting permissions, and resetting passwords.
Desktop support with windows wireless configuration for wlan and free guest wireless on a variety of wireless devices.
Microsoft Windows XP, Vista, 2000
All Apple Products: Wireless Products, all tings iPod. Networking, Full System support, Leopard, Tiger, Mail, iPhone support, iTunes full support.

Confidential,September 2009 – Current
Co-Founder and lead tech
Virus / maleware tracking for our Users.
Apple support for whole company
Webmaster - monthly updates on theneightborhoodnerd.net web site
Lead sales for company
Director of advertisement with Craig’s list postings and our current beat or meet sales policy.

Confidential,September 2009 – October 2009
Team Lead in directing Branch Personnel for Chase / WAMU acquisition.
Over 50 hours of asset management
Formatting of Nine Teller Stations
Full IBM Blade Server Wipes
Installation of MICR printers
Full conversion of all teller lines – Removal of old Magtek pen pads
Hardware implementation. All the old wamu products need to be switched out with new painni scanners, intelle printers, and new card scanners had to be affixed to the sides of teller machines.

Confidential,October 2008 – September 2009.
On site computer repair.
One on one computer consulting and installation of consultations.
#1 in the company as of September 14, 2009 with 97k in sales for the year.
#2 in the company for home service plans. Total of 31 service plans for $25 a month fee for remote support
PC repair and Mac repair.
Virus / maleware expert.

Confidential,Help desk
Desktop Agent April 2008 – August 2008

Over the phone technical support agent
Contracted Help desk agent. Responsible for assistance of doctors, nurses, and scientists in a wide variety of software’s, interfaces, and programs.
Sutter’s medical group consisted of over 300 affiliate hospitals ranging from Santa Cruz all the way to Grass Valley California
Active directory management/ creation of accounts
IDX, EICU, VBAS, UNIX Printing que\'s, MS4, Taleo, UNIX Admin.
Keeping a 6 minute Average call time with 1% call drop rate
Installation of Bombgar Remote Client.
Remedy ticket system. Creation of tickets and follow up of there issues to our users.
Outlook administration and PST file maintenance.

Confidential,Product Specialist- August 2005 - Present

Training the store associates and mangers with major features and benefits of our Clients products.
Product demonstrations were completed on site with booths.
Project site set, maintaining a professional product presence, taking product counts, up to date product knowledge with store associates, and demonstrating a professional look for such company\'s as
Panasonic Plazma tv’s
Toshiba Qusimo enterprise laptop
Tom-Tom Gps. Including laptops from Toshiba,
Panasonic cameras and PDA’s.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship