Programmer Analyst Resume

SOFTWARE DEVELOPER
"Valued by customers for outstanding customer service and support,
consistent follow-through and a caring demeanor."

Career Profile

Talented Software Developer with 20+ years of experience in developing and delivering strategic, solutions-driven software applications from initial conceptual development through final delivery, with the last 5+ years using PowerBuilder 10.5 & PowerBuilder 9.0. Extremely strong technical skills in SQL query, database design, and programming. Engage a "can-do" helpful, customer-focused attitude with attentive follow-up, resulting in exceptional customer service and satisfaction ratings throughout entire career. Strong passion for the industry with a dedication to maintain up-to-date industry knowledge and IT skills.

~ Technical Proficiencies ~
SQL Query / Database Design / Transactional SQL / Visual Basic
PowerBuilder COBOL / FoxPro / VisionRP / Java / Kornshell Scripting / FORTRAN
Mainframe SAS / IBM Mainframe DB2 / IMS / MS SQL / Oracle

Professional Experience

Confidential, Wichita, Kansas
Senior Programmer Analyst 1995 to 2009
Provided software development and support services to 100+ internal and external customers, ensuring the highest level of quality services and superior customer relations. Assess client needs and plan and implement projects from initial conceptual development through final delivery and customer approval. Accountable for software development lifecycle, customer needs assessment, process development and implementation, strategic planning, rapid application development and enhancement, software solutions, report development, customer training, software testing and troubleshooting, and problem analysis and resolution.

Project leader for Airbase (Sales/Marketing CRM PowerBuilder 10.5 application).
Instrumental in developing and implementing current Airbase application from ground-up to replace previous outdated vendor-supplied application. This resulted in an industry leading CRM application which has been instrumental in Cessna sales forces dominant market share (PowerBuilder 10.5)
Developed sales lead tracking and distribution application for Cessna Single Engine aircraft sales force (PowerBuilder 10.5).
Developed Single Engine Inventory/Financial website. This allowed Cessna dealers to track their own inventory and financial dealings with Cessna which allowed Cessna employees to concentrate on other more productive tasks. (PowerBuilder 10.5)
Developed application and designed the IBM DB2 database for the Box Storage System for Manufacturing.
Developed application and designed the IBM DB2 database for the Tool Control System for Manufacturing.
Was member of application development team and developed Oracle database for Avionics Planning System used by Engineering.
Recipient of numerous "Leading Edge" awards for developing superior quality products from scratch, excellent customer service, and going beyond the call of duty in product development and customer service.
Created a diversity of complex software applications utilizing MS SQL Server 2000 database, HTML, CSS, JavaScript, Dreamweaver, Oracle, dbase database, and CSV files. New software applications recognized by customers as highly effective and very user-friendly.
Valued by customers for outstanding customer service and support, consistent follow-through, and a caring demeanor.
Earned a reputation as "Expert SQL Professional" throughout the company.
Six Sigma Greenbelt Certified.

Confidential, Wichita, Kansas
Lead Programmer Analyst 1987-1995

Re-wrote almost non-functioning Ben Franklin purchasing system resulting from merger of companies.
Was tasked to re-write all inefficient applications in accordance with company operations manager input

Volunteer Work

Volunteer IT Software Developer and Luncheon/Lecture Host, The Bright Spot, Wichita, Kansas, October, 2009 to Present.

Education

Master of Management Information Systems
Bachelor of Science in Information Technology
Associate\'s Degree in Mid-Management with Emphasis in Information Systems

References Available upon request

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