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Associate Operations Manager Resume

Pleasanton, CA

SUMMARY:

Actively looking for new opportunities in the San Francisco bay area. With over 15 years of experience working as an Information Technology (IT) professional with demonstrated experience in supporting operating system software and applications in production environments. Responsible for diagnosing and resolving complex issues with computer hardware and software in a heterogeneous environment.

CORE SKILLS AND PROFICIENCIES:

  • Confidential Azure
  • Windows Batch
  • VMware 5.X
  • Windows 2012
  • Windows 2008
  • Windows 2000
  • Windows XP, 7
  • Linux
  • IIS 6.0/7.0/8.5
  • SQL 2005
  • SQL 2008
  • Track - IT
  • Windows PowerShell
  • Dell OptiPlex Series Workstations
  • HP ProLiant
  • Dell PowerEdge R71
  • HP Series Printers

PROFESSIONAL EXPERIENCE:

Confidential, Pleasanton, CA

Associate Operations Manager

Responsibilities:

  • Provide 24/7 Support for one of Confidential ’s most critical Windows Server-based applications.
  • Deploy change requests CRQs to the application weekly or twice weekly to add features and functionality.
  • Close Incidents INCs and Work Orders WO relevant to the application according to service level agreement SLA.
  • Attend, lead and host virtual meetings to discuss policy, process and procedure.
  • Develop new processes,
  • Develop automation using Windows scripting
  • Document process and procedures
  • Interview candidates, recommend candidates to be interviewed by Kaiser management for job placement

Confidential, Pleasanton, CA

System Administrator

Responsibilities:

  • Provide 24/7 Support for one of Confidential ’s most critical Windows Server-based applications.
  • Deploy change requests CRQs to the application weekly or twice weekly to add features and functionality.
  • Close Incidents INCs and Work Orders WO relevant to the application according to service level agreement SLA.
  • Attend, lead and host virtual meetings to discuss policy, process and procedure.
  • Develop new processes
  • Develop automation using Windows scripting
  • Document process and procedures

Confidential, Kirkland, WA

SR Capacity Engineer

Responsibilities:

  • Manage the infrastructure lifecycle to maximize the return on hardware investments including new capacity delivery, proactive customer migrations, and legacy hardware recycle.
  • Work with development teams to define requirements for automations and implement automations for hardware lifecycle activities.
  • Move and Resize Confidential instances
  • Decommission servers

Confidential, Redmond, WA

Application Support Engineer

Responsibilities:

  • Worked to resolve Developer Support issues for Premier and Professional Customers that are Confidential Azure specific in accordance to SLA
  • Provided C# .NET developer support for Confidential ’s Premier and Professional customers in an Azure- Based PaaS environment.
  • Troubleshoot Windows 2012 and 2012 R2 PaaS web and worker roles as well as to troubleshoot Azure-based: CDN, Windows Azure Traffic Manager; Blob, Table, and Queue Storage; Service Bus; Auto Scale; Azure Files; Notification Hubs; for Confidential ’s customers, to resolve customer reported incidents.
  • Communicated technical issues with technical and non-technical stakeholders, over Skype for business bridges.
  • Resolve advisory cases involving customers How-To questions.
  • Troubleshoot application issues that fall into the realm of Windows Azure Architecture, (Fabric, Compute, Storage)
  • Troubleshoot customer facing Azure Platform development and development tools as needed; Computer Emulator in Visual Studio 2013 and 2015
  • Assisted customers with Windows PowerShell as needed
  • Experienced in dealing with technically challenging issues and politically important customers

Confidential, Bellevue, WA

Senior Systems Engineer

Responsibilities:

  • Triaged customer tickets according to SLA using Zendesk
  • Installed VMware tools as needed on windows and Linux machines
  • Required strong technical knowledge on Windows / Linux / Virtualization (VMware, vSphere) platforms
  • Required good technical knowledge on Confidential technologies: Exchange 2010, SQL Server 2008
  • Familiarity with SQL Server 2008
  • Required good networking and load balancer skills with Citrix / NetScaler
  • Usage of VMware vSphere to connect to the console of IaaS cloud guests (Windows Server 2003, 2008, and 2012) under management by vCenter Servers.
  • Used vSphere to routinely edit setting of guests, Windows and Linux.
  • Added solid fire data stores to Dell hardware via remoting into Dell DRAC’s
  • Provided customer support to CenturyLink Cloud’s VMware IaaS environment
  • Provided customer support through chats, emails, and phone conversations
  • Met service and supports needs of customers.
  • Addressed technical issues with Confidential Windows, Linux and virtualization platforms
  • Monitored and triage incoming tickets via Zendesk and bold chat either address or escalate according to agreed SLA.
  • Participated in on call rotation.
  • Responded to alerts from solar winds IP monitor-
  • Restored guests using Veeam backups
  • Performed Nessus scans for security purposes

Confidential, Bellevue, WA

Systems Engineer

Responsibilities:

  • Responsible for the daily activities of the QA Test Lab, by following standard operating procedures and working as a team player
  • Created and maintained Windows 2003 virtual servers with VMware used by QA Teams to test IIS 6.0 and SQL 2005-based Authorize.Net, configured IIS security/ application pools and SQL Server 2005 replication
  • Communicated status of environments to groups assigned to the environment
  • Performed highly structured and automated functional-application, and or regression tests in order to validate the creation of the Windows 2003 IIS 6.0 and SQL 2005-based environments
  • Utilized Agile development methodology-
  • Provisioned guests from vCenter templates using vSphere.
  • Developed scripted automation in windows batch to standardize Active Directory Account creation

Confidential, Redmond, WA

Lab Engineer

Responsibilities:

  • Deployed and configured Windows Server 2008 R2 DNS, DHCP, and Active directory
  • Deployed Remote Desktop Gateway Services, Remote Desktop and Remote Desktop Session Host
  • Deployed Windows Server Update Services (WSUS)
  • Exposure to Hardware Product Testing
  • Wrote advanced scripts for hardware testing purposes
  • Deployed Windows Deployment Services (WDS)
  • Replaced DIMMs, Network Cards and Hard Disks and other hardware as required in HP ProLiant, Dell PowerEdge R710, and Dell EqualLogic SANs respectively.
  • Licensed servers using VMAT 2.0.making them MAK clients.
  • Maintained a set of servers, over 100, in a computer laboratory setting
  • Worked independently to troubleshoot hardware and software problems as required without supervision
  • Documented complex system configurations in Confidential word and Visio.

Confidential

Desktop Administrator

Responsibilities:

  • Point person responsible for the day to day operation of 100+ desktops shared by 350 employees located in Redmond Washington
  • Perform Sarbanes Oxley testing for IT Operations compliance
  • Install and configure operating system software
  • Responsible for deploying all internally developed applications
  • Ran and maintained VERITAS Backup Exec & Dell Power Vault 132T LTO tape library, sent tapes to Iron Mountain.
  • Responsible for all aspects of tape backup jobs including the creation of new jobs, putting jobs on and off hold.

Confidential

Stack-up Engineer

Responsibilities:

  • Interpreted/ read customer blue prints. Modeled circuit board controlled impedance and controlled dielectrics using internal tools.
  • Released circuit board lay-up and lamination structures to production for the purpose of manufacturing printed circuit boards.

Confidential

Support Analyst

Responsibilities:

  • Supported (iRIMS) document management line of business application that was put to use in Confidential 's law and corporate affairs organization.
  • Documented systems and procedures.
  • Staged tested and deployed new application (World Records) prior to deployment, which consisted of IIS and SQL components.

Confidential

Technical Product Manager

Responsibilities:

  • Conducted meetings with subject matter experts for the purpose of capturing best practices and lessons learned from internal software deployments.
  • Wrote 9 original 40 page white papers for external distribution. Papers included “ISA Server 2000, Deploying the Secure Firewall, Proxy and Web-cache at Confidential ”; “Harnessing the Power of SQL Server 7.0 Turning Data into Information at Confidential ”; “Deploying Secure Windows 2000-based Proxy and Remote Access at Confidential ”; “Windows 2000 Infrastructure Design and Deployment DNS, DHCP and WINS deployment at Confidential ”; “Preparing for the Global Deployment of Windows 2000 Technologies, Strategic Pilot Testing at Confidential ”; “Windows 2000 Initiatives at Confidential, experiences of an early adopter”; “ Confidential Windows 2000-based Roaming User Profiles”; co-wrote “MS Market Technical Design and Deployment”.
  • Conducted Data Center Tours to external Customers

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