Expertise Highlights

Major Software/Systems Implementations
Disaster Recovery Planning
Testing/Scripting/Documentation
Technical Writing (Manuals/System Specs)

Professional Experience

Software Engineer and Systems Analyst Information Technology
Expert in gathering, analyzing and defining business and functional requirements; , trend charts and other decision-making tools; leading data-modeling and process-mapping initiatives; and designing/re-engineering processes, workflows and technology solutions in many corporations. Proven ability to lead many implementations and deliver technical solutions improving revenues, cutting cost and increasing workplace productivity.

Expertise Highlights

• Strategic Technology Planning
• Data/Business/Systems Analysis
• Data Flow & Process Mapping
• SQL Queries & Data Modeling
• Major Software/Systems Implementations
• Disaster Recovery Planning
• Testing/Scripting/Documentation
• Technical Writing (Manuals/System Specs)

Professional Experience

Software Engineer 3

• Provide analysis and design, coding and testing of company’s software applications. Responsibilities include monitoring execution of applications and resolving issues as they occur. Keep abreast and incorporate the new technical and best practice developments in information technology. Ensure production environment processes and procedures comply with Sarbanes Oxley standards (SOCS). Post validate new releases to production, assist in installation of applications, and develop in-house scripts, and queries or programs to facilitate production monitoring.

Key Results:

• Helped introduce a new software development methodology that decreased customer calls and increased proactive support by 34%.
• Served on team that provided support in a Windows and UNIX based environment. Work cross functions with the Business Analyst in implementing new customers into production.
• Quarterly Training Leader for the First Quarter of 2009 for completing62 hours of in-house training during this quarter.
• Participate in creating, maintaining, and documenting SOP’s.
• Automated previously manual, time-consuming processes using Perl and VB.net to drive gains in data tracking/accuracy, workgroup efficiency and profitability.

Confidential, Brentwood, Tn May 2007 to May 2008

Technical Relations Analyst
Provide implementation support for client/Comdata connectivity, data delivery, and reporting and systems integration per the established implementation plan in preparation for account start-up. Furthermore, supporting file encryption and decryption using PGP and support client real-time transaction issues. Also provide second level stand by support 24/7.
Key Results:

• Create new reports and technical solutions that would improve customer service and decrease costs by 20%.
• Travel with sales team to provide presentations, training or operation reviews, competitive issues, and build relationships to the customer.
• Six Sigma Green Belt certification

Confidential, nashville, Tn June 2006 to May 2007

Computer Operator

• Produce monthly performance and statistical reports, maintaining records regarding output units and supply inventories and assist in manipulating controls to rearrange sequence of job processes to continue operations when individual units of the system malfunction. Provide support using Heat to all pilots and captains transporting barges up the river.

Key Results:

• Provided a new disaster recovery planning to the Operation Analyst and back up all reports using the VERITAS System and send tapes offsite
• Reviewed and updated all documentation for validity and completeness.
• Inputted new rotation schedule for all computer operators.

Confidential, Brentwood, Tn

Sept 2005 to June 2006

Smartpad Support Analyst
Provide software and hardware support to all insurance agents in the field.
Key Results:

• Trained old Smartpad support team on the new hardware and provided on call assistance which decreased customer delays when signing up for new insurance plans.
• Tested and submitted all bug errors to the programmers for the new Smartpad Hardware for rollout.

Confidential, Smyrna, Tn

Mar 2005 to July 2005

Support Analyst
Provide support to the supplier account manager that provides parts to the vehicles built in the Smyrna plant. Furthermore, submit the bill of materials to the account managers.
Key Results:

• Developed future vehicle model diagram in Microsoft Excel that shows vehicle assembly process on the assembly line. This diagram was displayed on the portal for suppliers to see.
• Meet with account managers and senior analyst and provide much needed updates on car testing information to increase a high level of communication with both parties.
• Build a new database to sore all supplier contact information and provided an SOP for sending out part ordering information to suppliers for every order that is released.

Confidential,Nashville, Tn

June 1992 to April 2005

Customer Service Supervisor
Provide support to customers in a fast-paced environment to meet customer. Write employee schedules based on the budget provided by management. Perform routine accounting duties and provide information to management
Key Results:

• Won 4 customer service awards from mystery shoppers.
• Trained staff on the Tennessee lottery and Ticket master products and services.

Education

Bachelor of Business Administration in Computer Information Systems

Technology Summary

Certifications: Six Sigma Green Belt
Systems: Windows 95, 98, 2000, NT, XP
Languages: Visual Basic, COBOL, Perl, VB.net, UNIX
Hardware:

Printers and Peripherals, Smartpad and Laptops

Mainframes:

CICS (3270), LPTR, J550, ANEMS

Applications:

Microsoft SQL Query Analyzer, Microsoft Project, Microsoft Visual FoxPro, Microsoft Visio, Remedy, Heat, Microsoft Office, Microsoft Access, Magic, Siebel, MotrsFTP, Lotus Notes, Microsoft Excel, DNDS

Software Engineer 3
Provide analysis and design, coding and testing of company’s software applications. Responsibilities include monitoring execution of applications and resolving issues as they occur. Keep abreast and incorporate the new technical and best practice developments in information technology. Ensure production environment processes and procedures comply with Sarbanes Oxley standards (SOCS). Post validate new releases to production, assist in installation of applications, and develop in-house scripts, and queries or programs to facilitate production monitoring.

Key Results:
Helped introduce a new software development methodology that decreased customer calls and increased proactive support by 34%.
Served on team that provided support in a Windows and UNIX based environment. Work cross functions with the Business Analyst in implementing new customers into production.
Quarterly Training Leader for the First Quarter of 2009 for completing62 hours of in-house training during this quarter.
Participate in creating, maintaining, and documenting SOP’s.
Automated previously manual, time-consuming processes using Perl and VB.net to drive gains in data tracking/accuracy, workgroup efficiency and profitability.

Confidential, Brentwood, Tn

May 2007 to May 2008

Technical Relations Analyst
Provide implementation support for client/Comdata connectivity, data delivery, and reporting and systems integration per the established implementation plan in preparation for account start-up. Furthermore, supporting file encryption and decryption using PGP and support client real-time transaction issues. Also provide second level stand by support 24/7.
Key Results:
Create new reports and technical solutions that would improve customer service and decrease costs by 20%.
Travel with sales team to provide presentations, training or operation reviews, competitive issues, and build relationships to the customer.
Six Sigma Green Belt certification

June 2006 to May 2007

Computer Operator

• Produce monthly performance and statistical reports, maintaining records regarding output units and supply inventories and assist in manipulating controls to rearrange sequence of job processes to continue operations when individual units of the system malfunction. Provide support using Heat to all pilots and captains transporting barges up the river.

Key Results:
Provided a new disaster recovery planning to the Operation Analyst and back up all reports using the VERITAS System and send tapes offsite
Reviewed and updated all documentation for validity and completeness.
Inputted new rotation schedule for all computer operators.