Customer Service Representative Resume

OBJECTIVE: To utilize my abilities developed through my experiences and education, while allowing for additional growth and advancement in a career-oriented environment.

EXPERIENCE:

Confidential, Chicago, IL
Customer Service Representative, Department of Surgery2009-2010

Managed the reception desk and check-out functions
Verified patientidentification, insurance and referral status
Input and retrieved information into databases for payment, treatment and operation purposes
Acquired insurance pre-certificationcoverage for all scheduled surgeries
Assisted with orientation and ongoing training of staff
Established and communicated patient processing, procedures, and policies to all patients, staff and visitors

Customer Service Representative, Confidential, 2005-2009

Liaison between the ROTC Department and external constituencies of the university
Verified student data, records, and assisted with staff and student inquiries in routine practices utilizing the Banner System
Monitored day-to-day department administrative activities
Prepared administrative areas for annual Organization Inspection Program
Assisted in the organization and development of reference materials for the office, including assistance with hiring of personnel
Direct liaison for special department events

Customer Service Representative/Administrative Assistant, Confidential, 1999-2005

Created and implemented customer service policies and procedures
Maintained the Medical Director's calendar
Drafted responses to correspondences, minutes and other assignments as needed
Arranged meetings and conference calls
Prepared reports and reviewed policies and procedures pertaining to assigned staff members
Coordinated travel arrangements and reimbursements
Managed special events and projects

Confidential, Chicago, IL
Strategic Projects Specialist 1998-1999

Client support services, Installation of Window Base 95
Test all new products via software and answer sheets
Supervised administrative staff

Employment Information Specialist 1997-1998

Provided nationwide employment services for clients to make informed decisions about hiring employees, including the following: verified applicant references provided background investigation on potential applicants, such as motor vehicle record, criminal history and credit reports
provided instruction and supervision to support staff members

Client Services/PC Support 1995-1997

Handled complex customer service inquires
Supervised other service personnel
Installed Profile Software and completed upgrades
Responsible for system administration, including backup, archive and deletion
Issued processing units and made client prospect list for the sales department
Processed orders for equipment answer sheets and test booklets

EDUCATION:

Clerical Administration (Certificate)

ADDITIONAL SKILLS:
Microsoft Word, Power Point, Excel and Access; Banner; NEBO, Cerner,WordPerfect 6.1/Corel WordPerfect 8.0; Norcom 910 and UHER M-200 Dictaphones

REFERENCES FURNISHED UPON REQUEST

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