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Administrative Specialist / Centralized Scheduler Resume

Washington, DC


Confidential, Washington, DC

Administrative Specialist / Centralized Scheduler


  • Direct daily operations of the Centralized Scheduling & Metrics (CS&M) scheduling system to ensure Service members and their families receive appropriate care, to include suicidal Centers.
  • Duties also include providing customer service answering telephone calls, scheduling, cancel and reschedule appointments if needed, reset passwords and enable and disable user’s accounts. Monitor database efficiency suicidal crises responder.
  • Support over six programs within the seven Confidential and Confidential where military families can get the appropriate assistance needed.
  • Trained over 40 employees how to use the CS&M scheduling system utilizing a five step objective of how to log into the system, manage their individual calendars and schedule appointments.
  • Conduct refreshers if needed.
  • Feedback and suggestions are recorded during training to make the CS&M more efficient for the clients and employees.

Administrative Specialist



  • Respond to customers and employees inquiries in fast timeframe and having the ability to handle shifting priorities.
  • Planning, organizing and coordinating administrative activities, ordering office supplies, and creating Confidential ’S.
  • Revise job descriptions for new job positions within the organization.
  • Record, sort, assemble, and file information on specific cases, current or current projects.
  • Develop needed charts and graphs, creating reports using Ms Office software.
  • Assist in preparing planning material (i.e. binders, photocopies, etc.).Perform other miscellaneous duties such as make travel plans, make copies, and arrange for conference rooms.
  • Maintain organization documentation, records, and files in accordance with knowledge management and records management policies and procedures.
  • Assisted in case management with military families who have dependents with disabilities or special needs.
  • Provided assistance with enrollment and completing Confidential paperwork.

Confidential, Reston, VA

Administrative Assistant/Helpdesk Tech Tier 1


  • Assisted the Confidential staff and Confidential staff of 150 employees by conducting data entry, filing, billing, coordinated travel arrangements utilizing the Defense Travel System (DTS) application, and arranged conferences.
  • Distributed incoming mail to appropriate staff member, and monitored ticketing system database.
  • Greeted visitor’s; and answered telephone inquiries.
  • Ensured computer issues were fully documented in the help desk ticket system application.
  • Receive inbound customer calls and email inquiries, analyzed problems, researched solutions and provided solid answers that are easily comprehend by the customers.
  • Provided training on specific tasks within 20 applications. Compiled and sorted information, maintained knowledge of software updates and enhancements.
  • Set up and installed Printers for Confidential users.

Confidential, Arlington, VA

Helpdesk Technician Tier 1


  • Assisted service members (to include Guard and Reserve) and their dependents, and civilians how to create benefit accounts on the Confidential web portal.
  • Generated help tickets and application calls for troubleshooting.
  • Remote in, troubleshoot printer, workstations, CPU’s, laptops and VPN connection issues.
  • Provided resolutions to clients with technical issues and concerns.
  • Produced discrepancy reports for clients having account issues.
  • Replaced over 30 Command Access Cards (CAC) receiving errors, or hard drive failure.

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