Head Cake Decorator Resume

Abilities

Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Types 41 wpm
Advanced Call Center Experience

Employment History

09/2010- Present Confidential Baton Rouge, LA
Head Cake Decorator

Fill cake case with backup and stored frozen baked items. Decorate cakes, ice cupcakes, bake bread, pack bread, do inventory, order supplies, take orders, fill orders, give out samples. Do wedding cakes and order wedding supplies. Stocking freezer in a timely manner. Setting up meetings with management to weigh out the pros and cons to make the job a little easier on the fellow employees.

04/2010- 07/2010 Confidential Baton Rouge, LA
Internet Coordinator/Customer Service Representative

Outbound phone calls to customers who inquired through different sources of car buying websites. Also follow a call script for incoming and outgoing calls. Setting appointments with customers, answering phones, transferring to correct extensions, taking credit applications on customers with no credit, bad credit, little credit or people who have been recently discharged from bankruptcy.

10/2009- 04/2010 Confidential Baton Rouge, LA
Customer Service Representative/Sales Associate

In-bound info calls. Authorize and accept transactions with credit and debit cards and also checks and made payment arrangements. Also set up phone, internet, and satellite services at homed and made set appointment dates. Sold and educated customers on products affiliated with the sale. Also sold wireless phone and educated on term agreements and rebate info.

12/2008 - 10/2009 Confidential Baton Rouge, LA
Customer Service Representative

In-bound pledge and 411 info calls. Authorize and accept transactions with credit and debit cards and also checks. Made billing installments for different products over a 12 month period. Also dispatched calls supported with cable and light outages. Gave information on personnel, office information, tickets, theatre locations, and concert times. Also selling products such as mobile chairs, books, and soldier gift packs.

04/2008 - 12/2008 Confidential Baton Rouge , LA
Customer Service Representative

Assist customers with getting new plans and explaining features of the new and previous plans. Authorize and accept transactions with credit, debit cards, and checks. Made payment arrangements if customer needed more time with paying their bill. Resolving the customers' needs on billing, payments, phone, technical support and reprogramming issues. Assisting customers with insurance claims, agreement renewals, and contact info. Selling products such as new plans, features, and phones.

03/2006 - 04/2008 Confidential Baton Rouge, LA
Cashier/Cook/Crew Trainer

Take orders, cash them out, fix drinks, and hand out food. Train new employees when managers or supervisors were unavailable. Cook frozen products such as eggs, chicken and hamburger meat. Also prep table for

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