Prints Designer Resume

WORK EXPERIENCE:

Confidential

Prints Designer

Responsibilities:

Develop, market and sell computer developed print designs.
Develop art pieces using traditional and digital methods.
Transform and enhance digital images using Photoshop, Blender, and Corel Painter.
Utilize web - based marketing and sales platform.
Update and post new designs.
Partnered with glass art studio under same name.

Confidential, Springfield, VA

Help Desk Administrator

Responsibilities:

Tier 2 Desktop support for 800+ users. Hardware replacement and configuration duties.
Creating and deploying images for PC’s and Laptops using Windows 7 (and XP).
Installed and configured WDS 2012 to replace WDS 2008 server.
Creating and managing user accounts in Active Directory and Exchange.
Installing video editing software like Edius Neo 2.5 through 7.
Basic Mac support along with Adobe products and 3rd party plug-ins.
Supporting broadcast based software like ENPS and BitCentral plugins.
Many other responsibilities to support our System Admins, the Broadcast Team, Network Admins, and our Engineering department.

Confidential, Washington, DC

Help Desk Tier 1

Responsibilities:

Provided technical support over the phone for the Department of Justice.
Diagnosed and fixed issues with hardware and software.
Escalated tickets to other departments when needed.
Used active directory to unlock and reset passwords for users’ accounts.
Assisted users with Microsoft Office Suite and Word-Perfect Office.
Assisted users with Microsoft Outlook. Helped with connecting Outlook to Exchange servers.
Assisted customers with trouble shooting VPN connections on home or other business networks.
Assisted users with Citrix troubleshooting.

Confidential, Lowes

Computer Tech Specialist

Responsibilities:

Confidential, Dallas, TX

Computer Tech Specialist

Responsibilities:

Supported Home and Small Business Dell Laptop Customers.
Diagnosed and fixed issues with software, drivers, and the O/S. (OEM).
Diagnosed and fixed issues with removable hardware, RAM, batteries, and motherboards.
Experienced with Wireless Networking and troubleshooting issues with 802.11B and G.
Provided technical support over the phone and dispatched techs to replace hardware customer could not replace themselves.
Developed hot sheets that tracked current issues with certain models to help other techs resolve known issues.
Assisted customers with connecting their systems to home networks as well as business networks either LAN or Wireless.