Targeting Support / Technical Positions

Has an extensive background in Audio Visual solutions from development to implementation. Mr. Chukwu currently supports the Howard Hughes Medical Institute (HHMI) in Bethesda, Maryland. He excels in a high-demand customer service based environment where the main goal is customer satisfaction. He provides reliable, consistent and punctual results for the Scientists and Faculty in supporting both desktop support and meeting presentations.

Key Facts:

• Outstanding program-solving, analytical, and decision-making skills with the proven ability to conceptualize solutions to challenging situations and implement practical, cost-effective project plans.
• Consistently recognized for technical troubleshooting skills used to reduce error and cost-effectively resolve challenging technical issues.
• Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of audio visual aids and computer systems, languages, tools and testing methodologies.

Education

Bachelor of Science in Computer Information Technology- Information Systems Security Program

Certifications

• Comptia A+ - In Prep Classes
• Linux - In Prep Classes

Concurrent Employment with College Studies:

Director of Technical Service, Confidential, Bowie, MD (2006 to Present):

• Provide direct assistance with meetind presentations/desktop support, perform system maintainance, and supervise maintenance tasks. Earned commendations for teamwork, flexibility and work excellence in providing IT support to the client.
• Provide direct support for desktops/laptops user access to corporate network and applications both on the network as well as through remote VPN access.

Multimedia/IT Specialist, Confidential, Bethesda, MD (2005 to Present):

• Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs, and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.

Selected Contributions:

• Answers customer questions and resolves issues.Refers other issues/questions to appropriate personnel/manager for follow-up, testing, and troubleshooting.
• Assists in instructing customers in the operation and maintenance of systems/equipment.
• Acts as a liaison with customers on administrative and technical matters for assigned projects, and Desktop Support.

Technology Summary

Operating Systems:

Windows XP/Vista/7, NetWare, Mac OS, LAN/WAN, iPhone and Blackberry Mobile Environments

Databases:

Relational Databases

Languages:

HTML, Java

Hardware and Software:

MS Project, MS Visio, MS Office 2010, Lotus Notes, Adobe Creative Suites, NetWare, Vmware, Magix Pro, Sony Vegas Pro, AMX, Polycom VSX Series, and Creston

Experience

Director of Technical Service, Confidential, Silver Spring, MD (2005- 20008)

• Audio Visual Consultant
• Provided direct assistance with meeting presentations/desktop support, perform system maintenance, and supervise maintenance tasks. Earned commendations for teamwork, flexibility and work excellence in providing IT support to the client.
• Provided direct support for desktops/laptops user access to corporate network and applications both on the network as well as through remote VPN access.
• Strengthened confidence and productivity level of 15 + nontechnical staff through training in microcomputers and software applications.
• Collaborated on the design and implantation of mainframe-based system completed in just 15 months.
• Analyzed workflow procedures and downtime costs for utilization management and provided recommendations to maximize future growth potential.
• Researched and developed knowledge-based articles for Lotus Notes issues, resulting in an increase in first-call-resolutions of 20 additional calls per week that saved company $57K annually.
• Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95%-100% on all calls (outperforming average of 90%).
• Assist Sales Director as point of contact for all audio and video related questions and inquiries.
• Responsible for customer follow-ups to acquire set-up requirements for audiovisual conferences and daily setting up and break down of audio video equipment.
• Supported internal, local and international audio or video conference calls.
• Responsible for setting up teleconferencing support for clients and short notice conferencing needs.
• Responsible for audio video inventory, including Polycom units, laptops, cabling, projectors, media storage, microphones …etc.
• Provided a solution and procurement recommendations for the Hyatt, Washington Court, and Hilton Hotel video and audio archiving.
• Responsible for recording meetings and video conferences on VHS or DVD media.
• Responsible for production and duplication of media
• Provided procurement recommendations for audiovisual equipment.
• Schedule testing as needed to test new requirements for audio and video technologies.
• Responsible for maintaining the latest video conferencing patches and software updates.
• Developed SOP manuals and guides for VTC operations.
• Supported high profile conferences with VIP government officials.

Multimedia Consultant, Confidential, Temple Hills, MD (2003-2006)

• Director of Audio Visual,
• Increased media sales by 70 percent.
• Provided training and equipment maintenance.
• Developed policies, standards and procedures for service flow and audio production.
• Created an inventory database of media for sale and assets.
• Designed audio and visual system upgrades.
• Maintained and operated the systems.

Cable Installer/Technician, Confidential, Upper Marlboro, MD (2003-2004)

• Provided cable subscriber with the best possible installation, while maintaining all system specifications, and procedures.
• Operated hand tools, power tools, ladders, VCR\'s, DVR's, televisions, signal level meters, volt meters, converters, cable locators, leakage detection devices, test equipment.
• Completed paperwork including installation checklist, timesheets, service orders, vehicle mileage report, and various logs.

Multimedia Consultant, Confidential, Langley Park, MD (1999-2003)

• Designed audio and visual system upgrades with the ministry production center.
• Maintained and operated the systems, and assisted in developing good organization of equipment.
• Developed training to enhance the abilities of the volunteers involved in multimedia related tasks.
• Developed webcast, and podcast for outreach.
• Implemented production of CDs and DVDs for purchase.
• Engineered, produced, and designed cover art for a variety of projects.

Lead Audio Visual Technician, Confidential, Hyattsville, MD (1999 to 2005)

• Identified, contacted and evaluated potential software vendors with the goal of keeping start-up costs minimal. Maintained strategic vendor partnerships and participated in contract negotiations.

Assistant Director, Audio Visual, Confidential, Washington, DC (1998 to 2000)

• Manage and co-ordinate multiple projects simultaneously. Supervise contractors, consultants, and vendor resources effectively. Communicate with clients regarding the details and the scope of work, event timeline, event personnel schedules, etc. Perform onsite visits meeting with clients to ensure AV Equipment and cable, floor boxes, AC power, etc. are being set up according to the correct specifications. Schedule projects internally, making sure work was adequate and the correct resources were assigned.

Supplemental Information Provided Upon Request