ICT Support Resume

Education

BBA in Information Technology

TECHNICAL QUALIFICATIONS

Operating Systems: Windows 7 windows Vista, XP, Mac OS X
Software Applications: MS Office (2000-2010), Norton Utilities, FTP Application
Networking: TCP/IP, Cisco routers and Switches, Web HTML
Languages: C++ Visual Basic

PROFESSIONAL EXPERIENCE

Confidential, Manhattan, NY (January 26th/Present)

Running network patch cables
Rack and Stack Data Center Equipment
Creating status reports
Installing Cisco phone systems
Removing hardware

Confidential, Manhattan, NY (October/10-March/11)
Dynamic Sign Operator (Times Square)

Scheduling next day events
Downloading videos, and audio files
Operating all A/V equipment
Disassemble and reassemble mac and windows based computers
Creating status reports of all equipment running

Confidential, Bronx, NY (January/09-March/09)
ICT Support (Information and Communication Technology)

Installed Mozy software and back up hard disk information
Monitored and maintained data on the network
Provided support for global conservation programs of the wild life conservation society

Confidential, Brooklyn, NY (Dec/07-March/08)
Student/helpdesk

Installed computer hardware and software
Troubleshooting
LAN connections
Supported and maintained local severs and computers
Developed network solutions

Freelance: Troubleshoot Hardware issues, repair software problems, telnet to other computers to repair from home, partition computer hard drives, install new operation systems, FTP between two different machines, and configure routers with security key.

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