PROFESSIONAL SUMMARY

Experienced Siebel Certified (Core Consultant Course 8.0) Analyst/Developer/Lead with expertise in analysis, design, development, and configuration skills

• Customer Relationship Management (CRM) expert with over 5 years of experience creating and implementing eBusiness solutions utilizing Siebel products.
• Worked extensively with business team on the requirements and Solution blueprinting.
• Extensive experience with Siebel applications and verticals, including Siebel Call Center , Siebel Loyalty, Siebel Medical , Siebel Automotive.
• Strongly experienced with developing Customer Required applications using Siebel Tools.
• Worked extensilvely using siebel tools/application development, configuration.
• Have a basic knowledge of Siebel EIM functionality.
• Application Configuration at UI /BO/ DO layer using Siebel Tools.
• Have worked in the Agile methodology in SDLC to make development work more productive.
• Domain knowledge of loyalty with respect to Airline Industry, Hospitality Industry, Coalition Programs , Healthcare Domain , Automobile Domain.
• Background managing all aspects of project lifecycle in wide range of organizations.
• Worked with SQL and have a basic knowledge of ABAP programming.
• Extremely motivated, strong on communication skills and always work with positive energy in the team .

TECHNICAL SKILLS

Applications : Siebel 7.8/8.0/8.1, Siebel Configuration, eScript.
Web Technologies : VB Script, Java Script
Languages : C, Visual Basic (VB), eScript, HTML.,ABAP
Databases : Oracle 10G/9i/8.0,
Operating Systems : Windows 7/XP/NT/2000, DOS, UNIX
ToolsUsed: HP Quality Centre for Testing Siebel, Clarify CRM Professional for resolving tickets.

EXPERIENCE SUMMARY

Siebel Analyst/Developer August 2011- March 2012
Confidential, USA

Confidential, is a German manufacturer of automobiles, buses, coaches, and trucks and is
one of the leading Automobile brands in the world . The scope of the project was to implement and customize Siebel Automotive Application according to their Business requirements. I was a part of this project since its inception and contributed in requirement gathering and providing solution approaches.

Roles and Responsibilities:

• Understanding business requirements and developing solution approaches around them.
• Configured and Customized Siebel Automotive application as per Business Requirements.
• Involved in the configuration of Business Objects, Business Components, Applets, Views, Screens, Joins, Links, MVG's, and Pick Applets.
• Co-coordinating with on-site team providing day to day updates.
• Worked on the HLDs and LLD s.
• Documentation of various processes.

Siebel Analyst/Support Specialist/ tester January 2011- August 2011
Confidential, USA.

Confidential, provides transformational medical technologies and services that are shaping a new age of patient care. GE Healthcare\'s broad range of products and services enable healthcare providers to better diagnose and treat various diseases.
Roles and Responsibilities:

• Providing L3 support to various Siebel Applications like Siebel International, Siebel Americas, Siebel Life Sciences, Siebel HCIT(Healthcare IT).
• Module Lead of Siebel HCIT issues in my project.
• Working on Clarify CRM tool to handle the customer issues and resolve them.
• Working on Configuration enhancements in respective applications.
• Direct Co-ordination with the customers facing various issues and providing solutions to them.
• Working on Quality Centre for test scripts.
• Handled various production issues after the GO Live of Projects releases.

Siebel Analyst/Developer June 2010 - January 2011
Confidential, USA.

Confidential, provides transformational medical technologies and services that are shaping a new age of patient care. GE Healthcare\'s broad range of products and services enable healthcare providers to better diagnose and treat various diseases.
Roles and Responsibilities:

• Understanding business requirements and developing solution approaches around them.
• Configured and Customized Siebel Medical application as per Business Requirements.
• Involved in the configuration of Business Objects, Business Components, Applets, Views, Screens, Joins, Links, MVG's, and Pick Applets.
• Worked on the HLDs and LLD s.
• Worked on HP tool Quality Centre for running test scripts as well.
• Documentation of various processes.

Siebel Analyst/Developer June 2009 - April 2010
Confidential, Canada.

Confidential, is a Canadian low-cost carrier based in Calgary, Alberta, that flies within Canada and to the United States, Mexico and the Caribbean. WestJet is the second largest Canadian carrier behind Air Canada. WestJet has implemented Siebel Loyalty, Siebel Marketing and Siebel Member Portal to meet their business requirements. The implementation involved multilingual implementation, various integration touch points like Sabre (External Reservation System), Member Portal and Employee application.

Roles and Responsibilities:

• Understanding business requirements and developing solution approaches around them.
• Configured and Customized Siebel Loyalty application as per Business Requirements.
• Involved in the configuration of Business Objects, Business Components, Applets, Views, Screens, Joins, Links, MVG's, and Pick Applets.
• Working on Reward System.
• Documentation of various processes.

Siebel Analyst/Developer Aug 2008 - June 2009
Confidential, Chile

Confidential, is one of the largest airlines in Latin America. It is the member of Oneworld airline alliance. The scope of the project was to implement and customize Siebel Loyalty according to Business requirements. I was a part of this project since its inception and contributed in requirement gathering and providing solution approaches. Most of the functionalities needed by the client were not vanilla and required high level of customization.

Roles and Responsibilities:

• Understanding Business requirements,performing gap analysisand coming up with solutions tobridge the gap.
• Configured and customized Siebel Loyalty.
• Customization of User Interface Objects, Business objects & data level objects to meet the Business requirements using Siebel Tools
• Configuration of Business components, Business objects, Joins, Links, Pick Lists.
• Performed the Siebel database extensions like adding new columns to existing database table to handle new requirements.
• Involved in the Application customization tasks like creating Program, Promotions, Point Blocks, Point Types, Tiers, Members, Partners, Transaction level attributes, Member level attributes and Products.
• Creating High Level and Low Level design documents.
• Coordinating with the onsite team and providing Business Component, Business Object, Applet, View and Screen design documents.
• Co-coordinating with on-site team for on-going issues to get resolution.

Siebel Consultant May 2008 - Aug 2008
Confidential

Confidential, is an in-house initiative and I was an active member and contributor in it. Loyalty accelerator was a part of this initiative to develop various POCs (Proof of Concept) and plug and play product in Loyalty to reduce the time period of a project implementation and thereby reducing the cost of implementation. We created readymade industry specific promotions and program setup which could be further deployed within very short timelines.

Roles and Responsibilities:

• End to End understanding of Loyalty from a functional perspective.
• Understanding Business requirements,performing gap analysisand coming up with solutions tobridge the gap.
• Defining and Detailing Requirements.
• Configured the Vanilla Siebel application using object types in data object, business object and user interface layer.
• Customized and added new Siebel user interface layer screens, views, applets, objects using functionality as per requirements using Siebel tools.
• Setting up Siebel loyalty and creating various promotions from different domains like Airline (Frequent Flyer Program), Retail, Hospitality.
• Imparting cross domain training to peers and new joiners in Loyalty Projects.

Siebel Consultant Apr 2008 - May 2008
Confidential

This was a prototype project which involved an implementation of call center application for a telecom company which sells its products to different customers. It was mainly to reduce the overhead on a call agent and dividing the workload among the call center agents and the field officers who physically are present at the customer site.
Roles and Responsibilities:

• Defining and Detailing Requirements.
• Installation of Siebel 8.0
• Configured the Vanilla Siebel application using object types in data object, business object and user interface layer.
• Customized and added new Siebel user interface layer screens, views, applets, objects using functionality as per requirements using Siebel tools.
• Documentation and final presentation.

EDUCATION

Bachelor of Technology (B.Tech) Computer Science Engineering