OBJECTIVE / HIGHLIGHT

Looking for a challenging role that utilizes my experience in researching, understanding and designing solutions for complex IT and business problems. I have SCRUM master certification and have worked on all aspects of solution design with several partners and global teams, and have been singled out for my impact and recognized with several awards.

EMPLOYMENT EXPERIENCE

Confidential
Sr. Technology Consultant, June2011 - current, San Jose, California

• Foreclosure Analysis Tool (external banking client) to allow handling, tracking and auditing of foreclosures to follow strict government guidelines and processes.
• Applied SCRUM model to geographically distributed team of stakeholders, product owners, developers, analysts and testers across several timezones.
• Worked with product owner to define the product backlog, with team to plan project releases and conduct sprint planning and ensured impediments were resolved promptly.
• Facilitated demos with stakeholders ensuring continuous feedback.
• Designed web based solutions for internal advisory clients in order to perform effort estimation and pricing across various engagement types (SAP, Oracle, and PeopleSoft).
• Introduce SCRUM model with developers, stakeholders and testers working in cascading phases to have regular deliverables and have an on-schedule completion.
• Included activities like initial customer engagement, identifying current challenges, defining business requirements, developing user stories and ensuring end-to-end compliance.
• The new solution resulted in a significant reduction in the manual process involved during the estimation process while providing better visibility and allowing what-if type scenarios to be evaluated by easily tweaking parameters.
• Data-Analysis Project Tracker: used by Advisory team to manage project resources, revenue and time.
• Worked as lead BA in understanding and defining requirements with stakeholders.
• Working closely with development and testing team throughout the whole SDLC.

Confidential
Sr. Technology Consultant, Jan 2009 - Dec 2010, London, UK

• Designed solutions for launching Sky's own telephony products for all routes to market (direct consumer marketing, online sales, retail stores). This includes researching the fundamental needs of the business and designing end-to-end workflow definition - from initial customer engagement, determining product availability, allowing customization in all product categories and order placement and fulfillment. This fundamentally increased Sky's capability to acquire new customers and maximize per customer revenue and was key in helping achieve the target 10M customer base by 2010.
• Defined functional requirements and designed solutions for Sky's new voice network to compete in the market with key telecom players by offering their own branded solution achieving significant growth in revenue and profits in the residential telecom sector.
• Handled transition of line rental services from WLR2 to WLR3 for Telephony product group. Work included gathering requirements from various stakeholders (such as Product Managers Operations and Finance), impact analysis, understanding new features offered by Openreach, and architecting system expose new dialogue services while ensuring a smooth migration.

Confidential
Solutions Architect, Apr 2007 - Dec 2008, London, UK

• Designed end-to-end solution for migrating call customers such as Sky, Carphone Warehouse, Gamma and Opal to BT Core exchange in order to support growing calls customer base by offering BT calls product. Successful completion secured a £1.5m follow-up project
• Received 'Gold Achievement Award' from BT Platform Director
• Designed an end to end solution for replacing Carrier Pre-select legacy systems in order to meet the TSR (Telecom Strategic Review) requirements and ensure compliance with OffCom regulations; new strategic stack resulted in 20% profit increase
• Researched and understood fundamental customer needs for messaging products such as SMS, Voicemail & Advance Voicemail features. Presented recommendations by converting these to business scenarios and user stories in order to be delivered on a unified messaging platform.
• Gathered stakeholders requirements for a pay and call product, RTRCC (Route to Rating & Credit Control), offered by BT wholesale and made these requirements compliant across the SDLC (software development lifecycle)
• Conducted Rapid Impact Assessment for the Voice Hybrid Designs of calls and Carrier Pre-select systems; identified the risks and proposed possible solutions to achieve costs benefits worth £1.8m.

Team Leader, Mar 2006 - Mar 2007, London, UK

• Led a 12 member cross-functional team to develop business portal for engineers and secured £1.2m future business deal by ensuring on-time quality delivery; software implemented for four lines of business within British Telecom
• Received "Most Valuable Contributor" award for successful release and overall contribution to BT's offshore development center.

Technical Associate, Aug 2004 - Feb 2006, Pune, India and London, UK

• Developed customer rationalization workflow using data warehousing tools for France Telecom; Collated customer records for business reporting, book keeping, billing and customer service achieving cost savings of 600k Euros for client.
• Analyzed and tested new field engineering and dispatching engine (Work Manager Gateway); Replaced old SISS architecture with new robust bespoke architecture resulting in a 30% increase in productivity and allow flexible future development.
• Designed new "21st century" web portal acting as a gateway for approx 52 legacy systems; Achieved physical separation between different lines of business thus attaining 'Equivalence of Input' per OffCom regulation
• Implemented solution to automated task assigning process for BT field engineers - increasing efficiency by 20%

EDUCATION & TRAINING

Bachelor of Engineering (Electronics and Communications)
Institute of Technology & Management

Professional Training

• SCRUM Master Certification, San Jose, 2012
• Agile Requirements Training at Pricewaterhouse Coopers, San Jose, 2012 : (training on how to elicit effective requirements on agile projects and operating in scrum framework)
• Clarify (CRM Tool) Training at TechMahindra, 2004

TECHNICAL SKILLS

• Operating System: Windows XP, DOS, Unix
• Languages: C, C++, Java, Oracle, VB, Cold Fusion
• Front Ends / Tools & Utilities / GUIs: VB 6.0, SPIN (Model Checker)
• Database: SQL Server 2000
• CRM Tool: Clarify
• Design Tool / Others: Microsoft Visio, Borland Together, UML, MS Office, MS Project, IBM Websphere Business Modeller, Balsamic Mockups