PROFESSIONAL SUMMARY

• Over 7 Years of professional experience in IT in the areas of Application Design and Implementation.
• Around61/2 Years of Siebel Experience in implementing Multiple full life cycle Siebel Implementations with Siebel 8.0/7.8/7.5.3/7.0.3.
• Involved in the Requirement gathering, estimations and for new enhancement requests from client
• Created Functional and Technical Documents to define Interface between Siebel Application and external applications.
• Interface with client and obtain all necessary signoff for documents.
• Led the effort to create the interface between Siebel and external applications using Siebel Applications and Siebel Configuration tools.
• Performed requirements gathering, prepared Use Cases, process flows and state diagrams.
• Involved in the User Acceptance phase and Post implementation support and single point of contact with client in project for carrying out the requirements and changes.
• Involved in Proof of Concept and Designing the solution to meet functional requirements.
• Involved in extensive prototyping of the Siebel application for customer demonstrations.
• Knowledge of full requirement analysis for Business process.
• Committed team player with multitasking capabilities.
• Excellent interpersonal and human relations skills. Strong communication skills, both verbal and written, with an ability to express complex business concepts in technical terms

TECHNICAL SKILLS

Applications: Siebel 8.0.0.7/7.8/7.5/7.0/5.5 Siebel Insurance/ eFinance/ ePharma/ eCommunication/ Sales/ Call Center/ Siebel Life Sciences/ Tools/ EAI/ Siebel VB/ eScript
Server Components: EAI / MQ/ Workflow Manager/Siebel Remote/ Synchronization Manager
Platforms: Windows XP/NT/2000, DOS
Web Technologies: VB Script, Java Script, XML
Middle-ware: Oracle Fusion, MQSI
Languages: FORTRAN, C, Visual Basic, eScript, PL/SQL
RDBMS: Oracle 8.0/9i/10G/11i, SQL Server7.0.

EDUCATION

• B.E (Electrical & Electronics)

ACCREDIATION

• Certified British Telecommunication Group eLearning Process Consultant

PROFESSIONAL EXPERIENCE

Client: Confidential, CA Jul '09 - Present
Project: Orion - ERP Release
Role: Siebel Business Analyst /Functional Lead

Confidential, remains uniquely positioned to maintain industry leadership based on core competencies in architecture, silicon design, and the industry's only carrier-class, purpose-built "pure IP" modular network operating system — JUNOS®. Juniper offers a broad product portfolio, spanning routing, switching, security, application acceleration, identity policy and control, and management designed to give customers unmatched performance, greater choice and flexibility while reducing overall total cost of ownership

Roles & Responsibilities:

• As Business Analyst, responsible for managing the functional track for Market to Sell business processes: Quote management and Order Management
• Conducted Requirements gathering workshops with business process owners and global owners, and prepared / reviewed As-Is / To-Be process maps, Functional Specification Documents for assigned Core and Boundary Systems.
• Facilitated sign-offs from business owners, and technical / architectural reviewers, for the above documents.
• Worked with Cross-Functional Technical Team and Business Process Owners to coordinate / implement / review Validation Strategies for Data Conversion and Interface of Systems.
• Involved in Proof of Concept and Designing the solution to meet functional requirements of Quotes, Orders, Price Lists, Bill Of Materials (BOM), Selectica and Oracle Configurator.
• Worked closely with Business Team and Technical Team to ensure the Business Requirements are understood, broadly communicated and clearly documented as per Juniper Standards.
• Prepared Use Cases, Functional Specification Documents for the interfaces with Oracle ERP, Oracle Configurator, Demantra,
• Worked with Technical Team to validate the Technical Design Documents against the gap between the Functional Requirement Specifications and the Technical Design.
• Engaged in identifying / reviewing the Test Scenarios and Test Cases for System and Integration Tests. Reviewed all the Test Scripts Documentation for the functional dependencies.

Environment:
Siebel Sales 8.0.0.7, Siebel Tools 8.0.07. Oracle ERP, Oracle 11i, SQL, Oracle Fusion Middleware, Windows XP.

Client: Confidential, OH Sept' 08 - Jul' 09
Project: ANP (Auto National Platform)
Project Lead/Senior Consultant

Confidential, is a full-range insurance company with over $157 billion in assets. It specializes in auto, life, health, term life, and home insurance services.
Nationwide is a mutual property and casualty insurance company with a large number of subsidiaries that supply products and services in property/casualty insurance, life insurance and retirement savings/asset management. The Nationwide Group of companies is headquartered in Columbus, Ohio, and is one of the largest multi-line insurers and financial service companies in the U.S.

Roles & Responsibilities:

As a Project Lead:

• Implemented new initiatives involving a complete software development life cycle
• Performed resource allocation, budget administration and budget forecasting
• Provided detailed project estimates for complex technical solutions
• Negotiated and coordinated project tasks between teams
• Performed risk identification, planning, and mitigation
• Monitored and controlled project scope
• Coached and mentored team members
• Managed the workload of team members for numerous concurrent projects
• Evaluated and reported project trends
• Produced project summary reports for stakeholders
• Assisted senior project managers in resolving project issues
• Facilitated meetings for defect and issue resolution
• Represented the team in design sessions with interfacing applications
• Organized software development and deployment to ensure timely and cost effective releases

As a Senior Consultant:

• Key team player in providing Siebel support for production environment on a daily basis for Siebel application defects, Siebel Configuration, Database extracts, Remote client/tools synchronization.
• Research, validate, test and determine bug fixes to existing code and environment related defects.
• Follow closely with management and testers on defect fixes during tri-weekly status meetings.
• Document defect fixes and provide unit test plans and root cause analysis.
• Coordinate and work closely with other clients' teams.
• Perform the team code reviews before solution deployment to production environments.
• Test multiple Citrix based test offices and production offices for data results.
• Involved in the development of EZA Property which is integrated with ANP to enhance Property related policies. Used XML conversion, validation using VB while interacting with third-party vendors.
• Developed and customized EZA VB modules which interact with third-party applications and vendors such as GIS, MSB and Postal Soft to process policy holder's information accurately and validate the same into Siebel Insurance module.
• Insurance Upgrades is a major enhancement project to enhance the existing Auto National Platform (ANP) features to the next level with introduction of multiple policy and vehicle level coverages.
• Extensively involved during initial business meetings, requirements gathering, design, code multiple COM/DCOM components which interact directly with Siebel Insurance module.
• In-depth analysis to ensure multiple applications and processes running and supporting Insurance upgrades simultaneously to work effectively and produce expected results.

Environment:
Siebel Insurance, Siebel Tools, VB 6.0, MS Source Safe, MS Project, SQL Developer, Oracle 10g, Citrix Meta Frame 9, SQL, PLSQL, Lotus Notes 8, Windows XP.

Client: Confidential, MN Sept' 07 - Sept' 08
Project: DART
Siebel Designer/Developer
The project replaced Medtronic's 19 years old Mainframe Application with Siebel based Device and Registration Tracking System (DART). Project Scope includes replacing and enhancing application functionality, converting data and replacing integrations and reporting. Siebel Life sciences Application was deployed for entities: Physicians, Facilities, Patients, Medical Events, Service Requests, ID Cards, Devices and Device Sets. The main areas of implementations were installing Siebel applications, studying the Business process, mapping the gathered requirements with Siebel, identifying, designing and customizing the requirements, loading data from Legacy systems to Siebel database.
Roles & Responsibilities:

• Involved in the Designing entities for DART (Device and Registration Tracking)
• Involved in studying and understanding the system (Call Centre Solution-PRS, Main Frame) and mapping the requirements to Seibel.
• Involved in gathering of user requirements and developed high-level and detail design documents.
• Interaction with the Business Users in various Workshops to obtain relevant information and designing as per their functionality.
• Created List of Values and implemented business logic based on the list of values
• Designed and Developed Custom Server Components for DART Workflows.
• Business Service - Designed and Developed custom business services for various Validations using eScript language.
• Wrote eScript on Application to generate unique Siebel ID for all created new records in DART, Applets, and Business Components levels.
• Designed, Created and Deployed Workflow Processes for automation of Business Rules.
• Created RCRs to run the Workflows on Time Intervals.
• Worked on DVM(Data Validation Manager) to validate the entities used in DART.
• Analyzing requirements and delivering the Change requests as per schedule.
• Unit testing the entire flow & fixing the bugs.
• Fixed faults raised on Test environments (Test, UAT, Staging) and Production.

Environment: Siebel Life Sciences 7.8.2, Siebel Tools, eScript, XML, DVM, Oracle 9i, IBM Clear Case, Workflow Management.

Client: Confidential, NV Feb'07 - Aug'07
Project: CRM & RE
Siebel Consultant
Confidential, is a diversified healthcare company that, through its subsidiaries, provides and administers the delivery of managed care benefit plans for employers, government programs and individuals. Sierra defines managed healthcare as quality care delivered in an organized and cost-effective manner, requiring providers, insurers and members to work together.
Roles & Responsibilities:

• Setting up the Siebel Development Environment for Configuring the Siebel Applications using Siebel Tools.
• Generated new database template and database extract and synchronized remote access for mobile clients.
• Worked extensively on Deep Copy Delete and Revise Functionalities
• Created BC User Properties
• Wrote eScript on BC and Applet level to implement the Deep Copy & Revise Functionality.
• Wrote Business Services to restrict the data that being displayed on some views.
• Coordinating with test teams to resolve issues.
• Involving with Business System Analysts to gather requirement for the new phase development of Campaign Management

Environment
Siebel eFinance 7.8.2.0, Siebel Tools, eScript, Workflow Management, Windows XP and Oracle 10G

Client: Confidential, CT Oct'06-Feb'07
Organization: Confidential
Project: Vista
Siebel Developer
Confidential, is the U.S. member of the Boehringer Ingelheim worldwide group of companies dedicated to the discovery, development, manufacture and marketing of innovative human and animal health care products. It is the principal U.S. licensee of Boehringer Ingelheim GmbH, an international chemical and pharmaceutical firm that develops, produces and sells pharmaceuticals, veterinary medicines and biological, agricultural chemical products and fine, specialty chemicals in more than 44 countries..

Roles & Responsibilities:

• Setting up the Siebel Development Environment for Configuring the Siebel Applications using Siebel Tools.
• Involved in discussions with the Siebel Systems for Product defects in Siebel Application.
• Gained an understanding of existing defects in the ePharma environment.
• Perform Defect Resolution through Configuration & Testing.
• Study of Low Level Design documents.
• Performed Patch Testing.
• Customized business object model and data object model.
• Customized screens, views and applets to meet acceptance requirements.
• Mapping of Objects definitions, Business components for the Business object layer.
• Controlling visibility through responsibilities, view types and Search specifications
• Did Configuration for enhancements to the newly identified fields and the fields required by the business process.
• Responsible for setting up users, groups, access privileges and query privileges.
• Created joins and links to display the required information in applets.
• Analyzing requirements and delivering the Change requests as per schedule.
• Used Work Flow process designer to test and trigger Business services process flows.
• Fixed faults raised on Test environments
• Coordinated with test teams to resolve environmental issues

Environment
Siebel ePharma 7.8.2.0 / 7.8.2.3, Siebel Tools, eScript, Workflow Management, Windows XP, and Oracle 10G

Client: Confidential, NC Jul'06-Oct'06
Organization: Confidential
Project: Siebel Synergy
Siebel Consultant
Confidential, offers a wide range of investment products and services designed to meet the investors\' specific financial needs, offering expert ways to help them control and manage income through retirement. It provides unbiased, personal advice through our non-commissioned consultants, who are compensated on client service excellence, not product sales.

Roles & Responsibilities:

• Setting up the Siebel Development Environment for Configuring the Siebel Applications using Siebel Tools.
• Modification/Enhancement of the existing functionality based on the change requests.
• Involved in the requirement gathering, estimations and preparing Project documents for new enhancement requests from client.
• Prepared Technical Design Document.
• Involved in functional requirements gathering with client and converting them into Technical specifications with team members.
• Involved in the User Acceptance phase and Post implementation support and single point of contact with client in project for carrying out the requirements and changes.
• Worked on F9 Email Functionality.
• Configured Outbound Emails as per Business.
• Create and Modified Integration Objects of the existing functionalitybased on the change requests.
• Modified the existing Business Services and Workflows to meet the Business requirements.
• Created various LOV (list of values) to be used for bounded/unbounded static pick lists.
• Complete configuration and application UI customization using Siebel Tools.
• Modification and Configuration of Vanilla Siebel Application using Siebel Tools.
• Adding functionality in Siebel Vanilla by Creating and customizing Object definitions as per Client\'s requirement.
• Responsible for setting up users, groups, access privileges and query privileges.
• Implementation of Joins, Links, Pick-Lists, Pick Applets to achieve the client business functionality.
• Creation of Object definitions such as BO's, BC, Applets, Views, Screens in the application.
• Implementing Business Requirement through use of eScript and Business Service.
• Unit testing the entire flow & fixing the bugs.
• Fixed faults raised on Test environments and Production.

Environment
Siebel eFinance 7.8.2.0, Siebel Tools, eScript, Workflow Management, EAI, MQSI, Windows XP, and Oracle 10G

Client: Confidential, RI Mar'06-Jul'06
Organization: Adaequare Inc
Project: Response Management
EAI Consultant
The goal of the Response Management (RM) application is to determine how valuable a received response is to APC. The lead qualification process begins in the RM application. If a lead is validated, it will then be progressed into an opportunity within Siebel. Opportunities are then managed by APC's assigned sales team members. The goal of the interface is to reduce the need of someone having to re-type data, captured in the RM tool, into Siebel. In addition, to ensure qualified leads coming from RM have not already been captured as opportunities within Siebel. Several data elements will overlap the Response Management and Siebel applications. Response Management will contain Contacts, Accounts, and Opportunities, as well as being the master for Qualifications and Responses. Siebel will, be the master for Contacts, Accounts, and Opportunities, and will display Responses and Qualifications that are stored only in Response Management

Roles & Responsibilities

• As the owner of the Interface was responsible in understanding the requirements, Data Mapping, Designing High Level & Detail Level Designs
• Performed requirements gathering, prepared process flows and state diagrams
• Create Functional and Technical Documents to define Interface between Siebel Application and Response Management(.Net)
• Interface with client and obtain all necessary signoff for documents
• Led the effort to create the interface between Siebel and RM using Siebel Call Center and Siebel Configuration tools.
• Setting up the Siebel Development Environment for Configuring the Siebel Applications using Siebel Tools.
• Integration of Siebel with Response Management .Net Based application (EAI) using Integration XML Hierarchy methods to transfer the data
• Used Business Service Methods to receive and send data instances in Property Sets
• Routed the transactions from Business Services to RM through Integration Objects, XML, MQ Series using Work Flows processes
• Created Siebel Server Components for MQ.
• Transferred data into Siebel i.e. Accounts, Contacts, Opportunities and Activities using Siebel eScript, Used Siebel eScripts for configuring and validating the data from legacy and update and create in Siebel.
• Creation of External and Internal Integration Objects for use by EAI.
• Involved in designing custom Business Service which is invoked from the workflow
• Worked on Siebel EAI Business Services like EAI XML Converter, Siebel EAI Adapter, and EAI Read from File, EAI Write to File and EAI Transport Adapter to convert the XML message to Siebel Integration messages and send/receive message from/to MQ Series.
• Responsible for co-coordinating with the team in the day to day project updates, Designs, Configuration, Testing & Roll out of the project.

Environment
Siebel Call Center 7.8.2, Siebel Tools, eScript, Workflow Management, EAI, MQSI, Windows 2000, and MS SQL Server

Client: Confidential, Aug'04-Feb'06
Organization: Confidential, India
Project: OneView
Technical Associate
'One View' is a path breaking CRM implementation of BT Retail, which is one of the world's largest Telecom Service Providers. This application is designed to provide 360degrees view of the customer. This application effectively handles the Residential and Business Customer data, integrating Order processing for BT Mobile Subscriptions, Service Requests related to Mobile & ISP Services apart from other functionalities.

Roles & Responsibilities:
As the Primary Developer of Order Entry Management,

• Designed and developed Interfaces for external systems. Messages for the interfaces are processed thru HTTP, MQSI middleware using Siebel adaptor to transfer Orders, Assets, Customers, Service Requests and Activities across systems.
• Configured new Business component, Business Object, Integration Object for Siebel interface to process inbound messages using triggers at Workflow.
• Integrated Siebel Application and Legacy Systems using eBusiness Application Integration (EAI).
• Worked on Siebel EAI Business Services like EAI XML Converter, Siebel EAI Adapter, and EAI Transport Adapter to convert the XML message to SiebelIntegration messages and send/receive message from/to IBM MQ Series.
• The process of sending the Orders information to NBG is achieved by using Integration objects to convert the Siebel data into xml files and posting it into a Siebel from where NBG would pick up.
• Designed and developed Workflow Policies, Objects and Processes for interface to external systems. Also configured and tuned WF Monitor and Action agents for the Policies.
• Wrote custom Business Service using eScript to perform validation on to the Siebel message and process Order data
• Setting up the Siebel Development Environment for Configuring the Siebel Applications using Siebel Tools.
• Modification and Configuration of Vanilla Siebel Application using Siebel Tools.
• Developing the User Interface by mapping and designing the Applets into Views, Views into screens by using Applet and View Designer.
• Customization and modification of various Object definition using Tools.
• Designing the Business Object Layer and User Interface Layer Establishing Joins, Links, Pick Applets and MVG's.
• Used the VBC's to transfer the data and to support the standard Business components
• Added the specifications for Joins and Pick maps that will participate in the activation of Pick Applet.
• Created Business objects and modified Page Tabs, Screen Menus.
• Handled technical communication with high level designers
• Prepared the Low Level Design Document. (Business Object Design -BOD)
• Prototyped the module for POC
• Developed the module as per the LLD
• Fixed faults raised on Test environments
• Coordinated with test teams to resolve environmental issues
• Worked under tight schedules to meet the customer requirements

Environment
Siebel e-Communication 7.5.3, Siebel Tools, eScript, Workflow Management, EAI, MQSI, HTTP, Windows 2000, and Oracle 9i
Jul'03 - Jun'04

Organization: Confidential
Project: SG & CRM
Siebel Developer
This project is designed to improve the sales productivity. This project should help the sales and marketing team to reach their targets.

Roles & Responsibilities

• Setting up the Siebel Development Environment for Configuring the Siebel Applications using Siebel Tools.
• Modification/Enhancement of the existing functionality based on the change requests.
• Study of Low Level Design documents.
• Involved in Database Extraction.
• Analyzing requirements and delivering the Change requests as per schedule.
• Did Configuration for enhancements to the newly identified fields and the fields required by the business process.
• Controlling visibility through responsibilities, view types and Search specifications.
• Created and modified various applets- List, Form, MVG applets and mapped them to the corresponding views
• Designing the Business Object Layer and User Interface Layer Establishing Joins, Links, Pick Applets and MVG's
• Configured the Siebel Sales module according to the client\'s requirements using Siebel Tools.
• Designed and Developed Account, Contact & Opportunity modules required in sales.
• Mapping of Objects definitions, Business components for the Business object layer.
• Designing, Implementing of Joins, Links for Business Objects and their business components to form one to many or many to many relationships between them.
• Design of Multi Value Groups. Configuring the User Interface, by mapping and designing the Applets into Views, Views into Screen by using Applet and View Designer.
• Used Workflows to Automate Events and Correspondence Functionality. Required to create and send the correspondence letters to Account Team Members.
• Wrote eScript code at Business Comp level.
• Identified the areas and modified the Scripts that can be moved to Configuration using Calculated Fields, Business Component User Properties etc.
• Modified the web templates according to acceptance requirements.
• As a part of UI changes, added new options under application level menus.

Environment
Siebel Sales 7.0.3, Siebel Tools, eScript, Workflow Management, Siebel EIM, Windows 2000, and Oracle 8.1

Organization: Confidential, Dec'02 to Jun'03
Project: Siebel Vending Phase 1
Siebel Configurator
The FO/BO-MRM is a part of CRM program being rolled out throughout DNL. It includes the Sales functionality and is being implemented by configuring the Siebel application. The Sales agents and Sales Management in DNL Small LAW and Large Law Enterprise divisions will use it. The data from back office data sources flow through MRM (Master Reference Manger) by ETLs and populated in Siebel DB. This application is used to capture customer information, agreements, Law firms associated and contacts at the customer site. It will help the sales agents during order capture by enabling needs analysis, and providing product configurations to match the customer\'s need.

Roles and Responsibilities

• Configuration of Siebel Sales center application to support the client's business requirements using Siebel tools 7.0.3
• Standardizing the LOVs across businesses for each business to see only respective LOVs.
• Fine tuning the Configuration through Tools and eScript.
• Generated new database template and database extract and synchronized remote access for mobile clients.
• Customization as per business requirements. Extended columns in the base table, changes in the Business Object, Business Component, BC user properties, created new MVG\'s, Joins, Links, Pick Lists to meet the requirement from business.
• Customized Siebel screens, views and applets to meet acceptance requirements.

Environment
Siebel Call Center 7.0.3, Tools, EIM, Workflow Management, Assignment Manager, Siebel eScript, SQL Server, JavaScript, SQL, UNIX, Windows 2000

Organization: Confidential, India Feb '02 to Nov'02
Graduate Engineer Trainee
This project deals with identification of Insurance to the In/Out patients who are treated in the hospitals. The system identifies the patient, the Insurance details and the responsible party. The responsible party is the person who admits the patient. The patient details are collected and stored. The Insured party deals with the details of the Insurance. Multiple Insurance is also associated with the patient/insurer. Ailment details deals with the illness, doctor consulted and prescription details of the patient. It also keeps the track of the attorney and organization details as well.

• Created Tables.
• Created Stored Procedures.
• Involved in the designing of module application.