Profile

Creative solutions engineer driven towards designing and implementing small to large multi vendor and multi protocol, voice and video solutions. A high impact, multidimensional professional, with an exceptional track record of analytical and problem solving skills in extremely high paced environments. Multiple accomplishments for strong technical and excellent documentation skills. Ability to learn with minimal guidance and prepare detailed documentation to move forward with any project promptly.

Professional Experience

Confidential, New York, New York, 06/05 - Present
Lead Unified Communications Engineer
Confidential, is an Investment Management Firm with over 1 trillion dollars of assets under management. BlackRock Solutions, the technology solutions division of BlackRock, is responsible for developing innovative financial analytic tools to determine risk.
As the Lead Unified Communications Engineer I was responsible for providing solutions based on business requirements and desires for BlackRock globally. I performed new product testing in an isolated lab and implemented all approved solutions following detailed engineering documents.
IP Telephony/ Voice Messaging

• Presented the benefits of converting existing offices to one IP Telephony platform
• Engineered and deployed multiple Cisco Call Manager/Unity and Call Manager Express/Unity Express clusters comprising of more than 15,000 IP Phones
• Re-Engineered 4 digit US dial plan to 6 digit global dial plan
• Developed extensive engineering documentation with templates for Call Managers, Unity, voice gateway's, analog gateways, and gatekeepers to accelerate roll out
• Completed the installation of a Cisco Call Manager/Unity lab to test the enhanced feature set of latest hardware/software, service releases, patches, and firmware
• Review and implement vendor best practice recommendations to ensure highly available and scalable infrastructure
• Refining current disaster recovery plan to include seamless PSTN fail over for inbound calls
• Integrated Cisco Emergency Responder with Cisco Call Manager
• Lead the initiative to integrate Cisco Web Dialer

Call Center

• Engineered and deployed Cisco Unified Call Center Enterprise across multiple offices utilizing IP IVR with 250 agents
• Installing a UCCE lab to test the enhanced feature set of latest hardware/software utilizing CVP
• Mentor members of the telecommunications team for scripting changes

Voice Recording

• Reviewed existing voice recording solutions for optimization
• Engineered design for NICE total recording

Trading Phone Systems

• Reduced vendor maintenance costs by shifting support to existing telecommunications team
• Upgraded Etrali Turret software to version 35
• Integrated Etrali Turret system to Cisco Call Manager
• Re-engineered Etrali system to allow for site to site mobility and sharing of private lines across sites
• Evaluated and provided recommendations of various turret vendors (Etrali, IPC, BT) to determine best fit for expansion of trading floor
• Reviewed engineering and features documentation of IPC turrets for implementation of new trading floor
• Provided a proof of concept to stream TV audio to IPC turrets without concern for provider boundary issues

Video Solutions

• Engineered and implemented multiple video gatekeepers to integrate third party video units (LifeSize, Tandberg, Polycom) with Cisco Call Manager while adhering to the 6 digit global dial plan
• Configured TANDBERG's VCS solution to route high bandwidth video calls over the internet
• Evaluated and configured TANDBERG's CODIAN video bridge
• Integrated Cisco Video Advantage with the Video environment to allow users to join a multipoint video call from their desk

TDM Phone Systems

• Converted Avaya G3si to Avaya S8700
• Integrated Avaya PBX's with Cisco Call Manager
• Provided a solution for TDM Avaya phone users to route calls over the network through Cisco Call Manager

Cost Saving Initiatives

• Provided a comprehensive review of all voice circuits, resulting in a savings of more than $750,000/year
• Implemented least cost routing of voice calls based on existing vendor contracts
• Renegotiated vendor contracts to reduce fixed circuit per minute call charges

Voice/Data Circuits

• Order and provision voice, video, and data circuits
• Determine circuit topology based on company growth projections

Auxiliary Accomplishments

• Lead voice engineer for integration of multiple voice/video infrastructure related to all mergers and acquisitions
• Responsible for planning future technology initiatives for telecommunications
• Mentor to team members part of the telecommunications team

Confidential, New York, New York, 09/04 - 06/05
Wireless Network Engineer
Confidential, is a producer of Pharmaceutical products.
As a wireless network engineer my role was to ensure that all campus's world wide were able to accommodate employees and visitor with the capability to access network resources over the wireless network. I was also responsible for performing wireless scans across multiple buildings to ensure the highest level of wireless security.

• Lead a world wide wireless security initiative to secure company information
• Tested wireless network implementation to ensure wireless network is secure
• Provided daily wireless network support for the New York Metro region
• Configured access points to specifications set forth by the Information Security team
• Determined rogue access points within the Pfizer wireless network utilizing Cisco's Wireless LAN Solution Engine (WLSE) and AirMagnet
• Ensured wireless network security by verifying wireless authentication features
• Evaluated software to automatically determine rogue access points and pin point their location
• Created work procedures for global teams to perform wireless network security
• Collected, compiled, and submitted global wireless scan results required for Sarbanes Oxley Compliance
• Performed cable patching and switch port configurations

Confidential, Newark, New Jersey, 02/03 - 07/04
Lead Network Operations Analyst/Supervisor/IP Administrator/DNS Administrator
NorVergence was a provider of low cost voice and data solutions for mid and small size businesses.
During my multiple roles, I provided a consistent, high level of service for all clients, as well as streamlining many of the functions of the operations team. My contributions resulted in a 75% increase in turn around time for provisioning, allowing clients to be turned up in an expeditious manner.

• Recruited as the first representative to manage the monitoring of the NorVergence and customer network in a 24x7 environment consisting of 8,000 nodes
• Managed a team of 5 employees of the Network Operations Group
• Managed and carried out customer requests for DNS changes and IP Allocations
• Lead the initiative to create and properly maintain a RWHOIS database
• Evaluated, deployed, and managed third party products such as Checkpoint and Fortigate for integration into the existing network infrastructure
• Determined and solved customer virus problems utilizing the Nortel Shasta and Fortinet equipment
• Designed and implemented complex VPN connectivity for several NorVergence customers
• Assigned and escalated trouble tickets to individuals for network events to ensure rapid and proper resolution
• Designed and developed backend databases to allow multiple user access increasing the number of customers that could be provisioned at a time which generated additional revenue for the company
• Provided weekly utilization reports of all network elements directly to the CTO
• Configured and implemented customer configurations on all network elements, which included Nortel Passports and Nortel Shasta, on a daily basis
• Provided Tier 2 and Tier 3 support for customers utilizing the MATRIX solution
• Implemented change management to coordinate changes to the NorVergence network
• Created a comprehensive standard operating procedures manual which was used by the network operations group for new employees, provisioning of network elements, escalation procedures, and emergency contacts
• Implemented an Intranet site to maintain all internal documentation on a Windows 2000 Server using IIS
• IT/Help desk representative to the operations group to resolve all Tier 1 and Tier 2 desktop support questions and problems dealing with Windows 2000/XP and Outlook 2000
• Maintained a rigorous training program for new employees
• Interfaced with multiple divisions throughout the company on a daily basis to ensure proper customer setup and turn up
• Built in depth knowledge of ATM, DS3, and DS1 circuits

Confidential, Dover, New Jersey, 05/02-02/03
IT, Operations Analyst
Precision Shape Solutions is a provider of custom-made industrial parts.
As an analyst, I was responsible for marketing, operations, and providing quotes to perspective clients. My creative skills in web site design and marketing created a positive cash flow for the business.

• Developed a Standard Operating Procedures manual
• Increased customer and prospect satisfaction by providing quotes in a timely manner
• Implemented internet access connectivity throughout the existing network
• Designed, developed, and maintained a new home page which dramatically increased revenue

Confidential, New York, New York, 06/00-05/02
IT Specialist, Global Services Division
IBM Global Services is a consulting division organized to focus on the specific needs of its customers
As an IT specialist, I was able to demonstrate my technical skills for web site design, documentation, and client communication.

• Created a website for the Northeast Region Practice to centralize all Project Management tools and vendors
• Facilitated coordination between management and client to guarantee client needs were being addressed
• Obtained and improved Project Management skills by working with Project Managers on the Life Cycle of a Project
• Installed and configured IBM Netfinity servers, IBM desktop's, ThinkPad laptops and Cisco equipment
• Composed extensive and comprehensive installation manuals detailing specific technical aspects of the project to be sent to client sites
• Traveled to various locations throughout the US to setup LAN's at the customer premises and ensure documentation was through and current
• Dramatically increased the rollout productivity of imaged PC's which impressed the client and added additional revenue to the Project
• Designed, developed, and maintained an internal LAN using Windows 2000 Server with Active Directory for IBM consultants
• Created update CD's for distribution to client sites using WinInstall
• Developed a VB script to update and install software on remote terminals
• Developed, tested, and imaged computers using Ghost
• Developed, tested, and deployed a database to manage, order, and track inventory
• Performed Tape Backups for disaster recovery using Veritas software

Confidential, New York, New York, 02/00-06/00
NT Administrator
Confidential, is a provider of network analysis and improvement
During my internship, I was able to enhance my skills for networking and understanding the windows server environment.

• Performed network analysis using Sniffer
• Maintained a Windows NT network of 10 computers and 8 users
• Upgraded all computers to required hardware specifications

Certifications

CCNA - Currently pursuing CCNA certification
CCNP - Completion goal set for second quarter of 2010.
F.C.S.E. - Fortinet Certified Systems Engineer 5/2004

Education

M.S. in Information Systems: New Jersey Institute of Technology
Relevant Courses: Data Management Systems, Information Systems Principles, Computer Ethics, Internet and Higher Layer Protocols, Aspects of Information Systems, Computer Programming Languages, Computer Architecture

B. S. in Information Technology: New Jersey Institute of Technology
Relevant Courses: Network Architecture and Protocols, Digital Design, Digital Electronics,
Motorola 68000 Microprocessor Programming, Digital Data Communications,
Wireless Communication Systems, Computer Communication Networks,
Computer Systems and Networks, C++, OpenGL, Probability and Statistics, Calculus, Physics

Computer Skills

Operating Systems:
Windows 3.xx, 95, 98, 2000, XP, NT, NT Server, 2000 Server, DOS

Hardware:
Cisco MCS servers, Cisco 3800 and 2800 series routers, VG224, ATA's, LifeSize, TANGBERG, Polycom, Avaya PBX, Definity Audix, Intuity Audix, Cisco Wireless Access Points, Checkpoint Firewall, Nortel Shasta, Nortel Passport 15K Series, MetaSwitch Voice Gateway, Intel, Motorola 68000 Microprocessor, Fortinet Fortigate

Software:
CallManager, UCCE, Unity,
Cisco Emergency Responder, AirMagnet, AirDefense, AiroPeek, AirSnort, Network Stumbler, Cisco Wireless LAN Solution Engine (WLSE), Microsoft Project, What's Up Gold, DameWare, CLI Maximizer, Lotus Smart Suite, Microsoft Office Suite, Ghost, WinInstall, InstallShield, Veritas Backup Exec, AutoCAD, CADKey, Sigmanest, Vantage, Act!4.0, Act!2000, MathCAD, Net Meeting, Crystal Reports Professional, Adobe Premier

Protocols/Services: MGCP, H.323, SCCP, SIP, TCP/IP, DNS, ATM, IIS, Active Directory, SNMP
Languages: C, C++, HTML, Visual C++, PERL

Affiliations

Institute of Electrical and Electronics Engineers, Inc. (IEEE), 01/05-Present

Activities

Entrepreneurship: Musical Professional, Mechanics