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Information Specialist Resume

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QUALIFICATIONS:

  • Associates Degree in Medical Office Assisting
  • Trained in Microsoft Office programs
  • Skillful in file and record keeping, electronic and physical files
  • Experienced in customer service and customer finance

EXPERIENCE:

10/11 - Present Confidential, Saint Joseph, MO
Customer Finance Representative

  • Communicate with customers and to attempt to bring resolution to unpaid accounts
  • Educating customers on the status of their accounts
  • Processing payments
  • Negotiating payment arrangements to help customers bring their delinquent accounts current in a timely manner
  • Suggest plans and account changes to suit the customers' needs
  • Provide thorough notation and updates for accounts
  • Researching customers' payment, usage, and bill history

08/08 - 10/11 Confidential, Saint Joseph, MO
Loan Boarding Technician / File Clerk

  • Boarded loan packages received from originators and verified the information was correctly entered and agreed with the physical documents
  • Scannedand indexed loan packages, files, correspondence, and trailing documents
  • Assisted the insurance department with filing claims in a timely manner
  • Updated and retrieved loan information as needed
  • Ensured all required documentation was included in loan packages including applications, contracts, titles, and customer information
  • Verified, housed, and maintained custody of critical loan documents
  • Numeric and alpha filing of documents

01/08 - 08/08 Confidential, Lawrence, KS
Information Specialist

  • Processed registrations for cardiac devices
  • Verified patients' medical records and tracking information
  • Varied data entry work
  • Worked with a detailed medical record database

12/06 - 12/07 Confidential, Overland Park, KS
Front Desk Receptionist / Order Entry Clerk

  • Performed front desk receptionist duties
  • Received and processed all production requests
  • Maintain records
  • Worked extensively with data-basing programs
  • Sorted mail, faxed, and photocopied documents
  • Assisted clients with questions

EDUCATION:

Associates Degree of Applied Science

  • Advanced Microsoft Computer Skills
  • First Aid and CPR
  • Medical Coding and Billing
  • Pharmacology
  • Medical Terminology
  • Clinical Medical Assisting
  • Medical Law and Ethics
  • Medical and English
  • General Studies

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