Senior Technical Analyst Resume

PERSONAL PROFILE:-

CA Unicenter specialist, presently working with Tesco HSC earlier worked with Network Operation Centre Dept. (NOC) of PUNJAB NATIONAL BANK INFORMATION TECHNOLOGY DEPARTMENT (ITD) HEAD OFFICE as a UNICENTRE Administrator and Project implementator having more 5 Yrs of IT Experience. I have extensive experience in CA Unicenter Service Desk, Unicenter NSM, Desktop and server Management (IT Client Management), CA Spectrum and CA ehealth. I have working knowledge on virtual technologies like VMware and Citrix XEN server.

Personal Skills:
Punctual, self motivated, highly organized, sportingly face challenges, priority to sincerity and willingness to learn, and team facilitator.

Professional Qualification:

Degree : Bachelor of Engineering with Information Technology

Skills Summary:

Operating System

Window NT, Window2003 & 2000, Windows 2008,XP,UNIX

Language Proficiency

C, C++ & SQL 2000,SQL 2005

RELEVANT SKILLS:-

Unicenter NSM (3.1,11.X), CA IT Client Management (11.X), CA ServiceDesk (6.0,11.X), CA Spectrum (8.1,9.1), CA eHealth (6.X), UDCC 11.X ( CA Insight), Unicenter Exchangement management system, CA Advance system management ( Cluster monitoring)

Virtual Technologies: VMware, Citrix XEN.

Operating System: Windows 200X family, Windows NT4, Windows XP/ME/98/Professional & UNIX.

Oracle 9i SQL

Professional Training:

1. Branch migration in Core Banking Solutions (CBS-Finacle S/W from Infosys Technology)
2. Training in Oracle9i SQL
3. CA Training in Service Desk R11.2 for advanced support.
4. CA Unicenter NSM Advanced training.
5. CA Spectrum Advanced administration training
6. CA ehealth Administration training.

CERTIFICATION:

Unicenter Service Desk r11.2 Support Advanced Implementation Partner Certification

CCNA certified.

Onsite Experience: UK and Thailand

PROFESSIONAL EXPERIENCE:-

Total experience: 6 Years 2 months (1 year college teaching experience)
Relevant experience: 5 year 2 months

Employer: Confidential,Bangalore
Designation: Senior Technical Analyst
From: 21/07/2008 to till date

Projects: Deployment & Support for UK, Thailand, Europe, Japan, Turkey, US
NSM 11.x implementation, support and administration.
NSM and service desk integration
Retail applications (RIB, RMS, RWMS, Storeline, IL and GO etc) monitoring using NSM.
NSM integration with spectrum.
Agent installation on Windows, Linux and AIX systems, Discovery and configuration.
Integration with ICCM eService desk:

Spectrum: Installation, Discovery of network devices like Router, Switches and SAN devices and monitoring.
MIB loading for non certified devices.
User creation in one click.
Configuring security settings.
Integration with CA Service Desk.

CA IT Client Management: Installation of Server components (Domain Manager), Scalability server and Agents (Asset Management, Software delivery and Remote Control).
Policy configuration.
New Software registration and deployment.
Integration with CA Service Desk.
Customization on service desk web page to directly take remote control of systems.

CA Ehealth: Installation of standalone ehealth manager
Profile creation
Report configuration like At-a-Glance,Trend,Top n and health reports.
Installation of sysedge agents.
Integration with UDCC for generating reports.

Sophos Antivirus: Installation of Sophos console
Installation of Sophos update manager
Installation of agents.
Creating groups.
Configuring of policies.
L3 Administration and Support.
Designing batch scripts to remotely uninstall third-party software. I did for CA etrust antivirus.

Virtual Technologies:
VMware and Citrix XenServer installation.
Creating VMs for windows and Linux operating systems.
Installing VM and XEN server tools on VMs.
Taking snapshots of the VMs..
Exporting of VMs.
Importing of VMs.

Projects:

Employee & Client: Confidential,EMS Project

Designation: Officer-IT
Period: 1.5 Years (From 17/10/2005 to 11/04/2007)

a. EMS (CA Unicenter Implementation and Support)

Implementation and Customization of CA- Unicenter for more than 2200 branches and 40000 interfaces including Routers, switches, Desktops

Customization of NSM 3.1 involving, Discovery of more than 1500 Cisco routers, Creating Business Process Views, Customizing Polling interval Network Devices.

Installation and Customization of Event Management for generating and viewing Alerts.

Implementation of Service Level Agreement, bandwidth report, uptime and downtime of links, serial link report, ISDN link report through Service level Management (SLM) tool.

Service plus service Desk (SPSD 6.0) tool for Central Help desk service, Hardware inventory maintenance, customizing and creating users and groups in server, Automatic call log whenever any branch link goes down/Up, call opening,closing,transferring,handling tickets coming from the zones. Administrator and troubleshooting of the problems.

Central Desktop Management (CDM) for taking backup of servers (Brightstor Backup tool),

Local Desktop Management (LDM) for software delivery (SDO) on remotely located PCs, taking of remote control (RCO) of PCs and asset management (AMO).

Asset management:

1 Central Desktop Management server at NetworkOperationCenter, New Delhi

Agents in 18 zonal offices through out India

1200 Desktop Licenses

Software Delivery: Installation, Package Creation, Registering the new s/w package, pushing the software, installing remotely

Asset Management: Maintaining Inventory Management

Remote control: Taking the remote control of any machine so that provide any type of assistance remotely.

b. Migration Of 150 Bank Branches on Core Banking solutions for using Finacle Software (From Infosys S/W technology).
c. Administrator and Implemented of Microsoft Active Directory Services (ADS) in PNB HO Information Technology Deptt (ITD) and planning to implement in our 18 zones also.

Employer: Confidential,Gurgaon

Designation: Technical Analyst
Period: 11/04/2007 to 3/1/2008

Client: Confidential,
Installation of Service Desk and basic customization.

Client: Confidential,
Scope of work finalization.
Unicenter Service Desk Implementation and customization.
SMS configuration from service desk
Spectrum installation
Integration with Unicenter Service Desk
Client: Confidential,
Unicenter Service desk r11.2 Implementation and customization.
NSM r11.1 and Unicenter management portal r11.1 Implementation
32 NSM and Server Performance agents’ installation and customization
Integration of Service Desk with NSMr11.1 and UMP r11.1
Integration of Service Desk with Spectrum r8.1
Integration with of Service Desk Desktop and Server management

3. Employer: Confidential,Delhi
Designation: System Engineer
Period: 7/1/2008 to 18/4/2008

Client: Confidential,UK
Support and Knowledge Transfer on Service desk ver 5.5.

4. Employer: Confidential,Bangalore
Designation: Technical Analyst
Period: 21/04/2008 to 11/06/2008
Support & consulting on CA Advance Help Desk Ver 4.5
Generating periodic reports.
User creation.
Designing workflows in service desk.
Routine maintenance of the application.

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