Network/Systems Administrator
Accomplished IT professional with demonstrated hands-on success implementing strategic IT initiatives that improve business functionality with positive impacts on the bottom line. Skilled project manager with proven ability to lead and motivate teams to maximize productivity. Technology savvy self-starter, adept at moving into new environments and extrapolating from existing experience to quickly adapt to new technologies fluently. Possess first-rate communications and collaboration skills to lead and work in concert with diverse groups effectively.

QUALIFICATION HIGHLIGHTS

ÏInformation Technology ÏTechnical Analysis ÏSystems Integration
ÏProject Management ÏLAN/WAN Administration ÏMigrations/Upgrades
ÏOperations Management ÏMulti-Site/Multi-Server ÏIT Strategy Development
ÏNetwork Administrator ÏSystems Administrator ÏNetwork Engineering

TECHNICAL EXPERTISE

Network: Cisco; 3COM; Linksys; Netgear Routers and Switches; Cisco Pix; SonicWALL; Wireless networks 802.11b/g/n LAN-WAN; and CAT 5-6 installation.

Software: Servers NT 4 – 2008; Novell; Windows 3.1 - Win7; Linux, Mac OS X, MS Exchange Server 5.5 – 2010; SCCM; Terminal Server; Active Directory; Blackberry Enterprise Server 4.0; VMware/Microsoft Virtual Server; Scanning solutions; Anti-Virus/Security/Spam Solutions; Backup Solutions; Fixed Assets Software; Fax Server Solutions; MS Office 97-2010; Support works; PeopleSoft and TAG ticketing systems.

PROFESSIONAL EXPERIENCE

Confidential, Contracted IS Support Analyst 5/2011 – Current
Lake Worth, FL

Responsible For all IS support in the Lake Worth Florida manufacturing facility. All pre-deployment, installation and post-deployment activities as defined in the work breakdown structure below, and provide real-time (daily) reporting to my supervisor in the Allegan MI corporate office. Including any deployment or customer support issues or concerns plus electronic reporting of deployed computer assets and the corresponding locations. Was required to use established deployment procedures including asset tracking and document all deployment and customer support issues and requests.

• Standard company imaging using SCCM, Install and configure standardized software.
• Provide technical consultation to employees.
• Troubleshooting of all hardware and software problems.
• Solve daily problems with Windows Operating System and applications.
• Implementation of new network and workstation equipment.
• Liaison with 3rd party technology providers.
• Proactively make recommendations for new or replacement hardware and software purchases. Search for the best prices, order install and certify all equipment is working properly, oversee entire project from start to finish.
• Track and maintain inventory of all company computer related assets (hardware and software) in TAG ticketing system. Coordinate movements of equipment amongst personnel as necessary.
• Add/delete employees as necessary; moving/changing extensions, troubleshooting if not working properly.
• Configuration of cell phones, everything related to Blackberry\'s and iPhones.
• Coordination of AT&T fiber channel line installation

Confidential, Contracted Mid-Level Help Desk Technician 11/2010 – 5/2011
West Palm Beach, FL
Responsible for all pre-deployment, installation and post-deployment activities as defined in the work breakdown structure below, and provide real-time (daily) reporting to District staff of any deployment or customer support issues or concerns plus electronic reporting of deployed computer assets and the corresponding locations. Was required to use established deployment procedures including asset tracking and document all deployment and customer support issues, requests, and actions. Staging and delivery of computer equipment to set up lab includes the following:

• Install standard image and post image applications following District’s procedures.
• Install software applications unique to each customer.
• Migration of customer’s data files from their old computer to the new computer.
• Complete a full Backup of customer’s existing computer using Connected PC Backup tool.
• Deliver completed computer system to customer by schedule.
• Setup and verify functionality (i.e. network connections, peripherals).
• Complete a full backup of customer’s new computer.
• Remove old computer equipment and bring it to setup area for proper disposal.
• De-Installation of legacy equipment: After holding period of two days, the computer’s hard drive will be erased

with one pass data wipe.

• Troubleshoot any and all installation problems related to the MS XP Operating System, MS Office 2007 Suite, MS

Outlook Exchange, Internet Explorer 8, network connectivity (including wireless), Citrix, PC hardware and
peripherals.

• Take all necessary steps available to ensure customer satisfaction.

Confidential, Contracted Network Administrator 7/2010 - 11/2010
Palm Beach Gardens, FL

• Assign network access with appropriate permissions to employees, setup email accounts, add/delete as needed.
• Set up VPN\'s between offices and remote users. Assist in remote user system issues.
• Install and configure standardized software.
• Strip and rebuild systems as needed.
• Provide technical consultation to employees. Ongoing troubleshooting of all hardware and software problems.
• Solve daily problems with Windows Operating System and applications.
• Implementation of new networking and workstation equipment. Add, move or change MIS hardware and software.
• Liaison with 3rd party technology providers.
• Keep a status report current of all tasks to be completed.
• Sign off on all invoices from third party companies related to the MIS Department. Assure accuracy of all bills, insure that bills get received timely and use best efforts to reduce costs wherever possible.
• Proactively make recommendations for new/replacement hardware and software purchases. Search for the best prices, order install and certify all equipment is working properly, oversee entire project from start to finish.
• Track and maintain inventory of all company computer related assets (hardware and software) in FAS, including purchase cost and location of the asset. Coordinate movements of equipment amongst personnel as necessary.
• Track and maintain all software licenses.
• Responsible for MAS90 (accounting software) issues including closing each month end, and all issues that arise, upgrades, reporting issues, etc.
• Apply upgrades as they become available for software in use by the company.
• Track and maintain all company domain names and renew or cancel as necessary.
• Responsible for backups daily, weekly, monthly and annually.
• Responsible for all aspects of Avaya Phone System and voicemail servers used for all offices.
• Add/delete employees as necessary; moving/changing extensions, troubleshooting if not working properly.
• Synchronizing cell phones, everything related to Blackberry\'s, iPhones, configuring wireless cards, etc.

Confidential, Contracted Technical Support Specialist 2/2010 – 7/2010
Juno Beach, FL

• Counsel clients in a professional and effective manner on the setup and use of DSS and Partner products and services
• Analyze, diagnose, and resolve client questions about products, services and general requests
• Document client service activity thoroughly and completely by creating accurate and detailed cases (Tickets) for all client interactions.
• Manage client caseload ensuring that clients receive assistance, notifications, and follow-up in a timely manner and in accordance with departmental standards and policies
• Keep clients informed of issues, problems, and resolutions that may have an impact on their use of our products
• Alert Technical Support Team Lead of potential bugs found in DSS\\Partner software products
• Validate, audit, and resolve problems related to DSS\\Partner product configuration issues
• Perform other duties as assigned to ensure success of the team, department and organization

Confidential, Contracted Senior Support Specialist 12/2009 - 01/2010
Morrisville, NC

Migration of 2000+ laptop computers from the old IBM domain over to the new Lenovo domain. After working out most of the issues, we brought in a team of nine IT/Professionals that I was team lead for at Lenovo. I then trained them and prepared them for the project. This specific project covered two major areas. First, we had to personally touch close to 2,000 end users on the Lenovo Morrisville campus to modify the wireless security and authentication policies on their PCs, and for a large number of these users, move them from a local user account, to the Lenovo Domain. With my technical skills, we were able to bypass many problems that might have been encountered in the Join Domain\' part of this project, mostly due to software compatibility issues on the various PC\'s.The scope of this effort involved Windows XP systems.

Confidential, Contracted Network Engineer 08/2009 - 12/2009
Durham, NC

Configuration and deployment of IT infrastructure at the Vaccine Manufacturing Facility in Durham. This included computer hardware and software. Helpdesk, and desk-side customer support for 500+ users. Corporate imaging of Think Pad and Think Center workstations to meet the company’s software standards. Setting up and troubleshooting of companies Cisco VOIP phones. Install new HP printers as well as troubleshooting the existing printers, copiers and scanners. Intake of cases through companies help desk ticketing system and web based customer support portal utilizing PeopleSoft Enterprise Technical Support Center.

Confidential,Manager of Information Technology 10/1999 – 01/2009
West Palm Beach, FL

• Server/Computer hardware and software, helpdesk, and desk-side support for over 100+ users.
• Provided extensive end user support for Office 2000/XP/2003/2007 applications.
• Coordination and installation of network infrastructure in the new offices and buildings.
• Management and maintenance of employee’s personal digital assistants.
• Implementation of a Blackberry enterprise solution.
• Implementation of a Terminal Server for remote access.
• Implementation of Equitrac cost recovery system.
• Implementation of Omega Legal Accounting Systems.
• Implementation of a Dictaphone server based dictation system.
• Coordination and implementation of the necessary backup/disaster recovery plan.
• Responsible for coordination and installation as well as administration of the Comdial phone system, and a polycom conference system in each office.
• Responsible in making hardware and software purchase recommendations.
• Hardware and software procurement and updates as required.
• Overseeing of firm contracts and vendors.
• Coordination of system related training.
• Responsible for IT budget recommendations.
• Assisted in Firm’s Web site in conjunction with the Marketing Coordinator.
• Regular visits to office locations to assist coordinate and train local office staff.
• Upgrading of circuits and changing of providers.
• Ensured that objectives were accomplished in accordance with outlined priorities.
• Reviewed project status reports from third party vendors during each operational phase.
• Maintain continuous alignment of project scope with strategic business objectives.
• Present periodic status reports on the current progress of projects.
• Analyzed results of operations to discover more efficient ways to utilize resources.

EDUCATION

• Microsoft Certified Systems Engineer (MCSE)
• Associate Degree in Specialized Technology
• Diploma