Vonage Voice Provisioning Specialist Resume

SUMMARY:

Dedicated and highly analytically Software Developer seeking opportunity where programming skills will provide immediate benefit to software development and/or design operations.

AREAS OF EXPERTISE:

In depth knowledge of hosting technologies
Solid Linux administration experience on shared hosts, virtual private servers and dedicated servers.
Highly versatile; able to quickly master new roles, responsibilities, technologies and environments
Proven ability to work in fast - paced and stressful environments
Fluent in many different programming languages.
Software Development (Windows/Linux)
Android Development
Robotics
Arduino and Raspberry Pi prototyping

SKILL:

C/C++, Qt, PHP, HTML/CSS, Java, Javascript, Perl, Python, Linux Server Admin, LAMP, MySQL, Postgres, SQLite, WebSockets, Node.js, Bootstrap Responsive Design, Android

PROFESSIONAL EXPERIENCE:

Confidential

Vonage Voice Provisioning Specialist

Responsibilities:

Assist Vonage Project Managers and Technicians with VoIP configurations
Perform Bulk VoIP Provisioning Tasks such as, initial setup, enterprise building, user configuration and call flow management.

Confidential

Application Engineer

Responsibilities:

Identified and corrected existing critical issues with check scanning process which allowed bypass of foreign currency conversion to induce payout of incorrect dollar amounts.
Leveraged existing knowledge of Qt4/5, C/C++, Perl, PHP, Python, Javascript, Java, Tomcat8 and Linux.
Created simulator for proprietary Check Scanning system, to assist team members who did not have the required hardware (Panini Check Scanner).
Created new build setup documentation to replace deprecated setup documents for new hires.
Created knowledge - base and wiki articles when new items of interest were encountered.
Assisted fellow new hires with understanding difficult concepts being implemented.
Created Bash scripts for team members to use in searching codebase for deprecated functions.
Fix reported bugs in Store Vision Teller, work with QA to verify fixes
Completed assigned development projects on time.

Confidential

VOIP QA Engineer

Responsibilities:

Create, Maintain and Execute Tests against Switchvox Private Branch Exchange
Create, Maintain and Execute Tests against Confidential Voip Phones
Investigate and Perform Malicious Testing Against Web Interface, API methods and Linux Core
Verify Past Bugfixes against latest development builds
Troubleshoot Cloud Based PBX Services, investigating issues with virtual I/O devices, repairing corrupted postgreSQL databases for live customers, restoring service without losing advanced configurations and call history.
Troubleshot and repaired Out-Of-Memory issues affecting a large number of cloud customers.
Test Telephony Products against varied network configurations
Assisted with transition from Manual to Automated Testing
Converted Manual Test Documents into Automated Tests using Perl, Javascript, and Java
Created Web-based User Interface (PHP & Javascript) for Automated Test System
Penetrated and Escalated to Root Privileges on multiple occasions, Centos Based Switchvox PBX
Documented, Explained and Offered Suggestions to Correct Critical Vulnerabilities from XSS, Injection and OS Level Exploits that were then fixed in the production build.
Created a working PJSIP User Agent implementation in C++ with QT Interface (Linux)

Confidential

VOIP Tech Support

Responsibilities:

Assisted Switchvox customers with trouble tickets and forwarded validated bug reports to engineering for troubleshooting

Confidential

Network Operations Center Technician

Responsibilities:

Perform triage on tickets assigned to system operations and engineering groups.
Use multiple monitoring systems to engage support based on alerts.

Confidential

Linux Systems Administrator

Responsibilities:

Provide Technical Support for escalation issues via helpdesk, chat, telephone and forums.
Assist clients with setup, administration, security and programming for shared web hosting, virtual private servers, and dedicated servers.
Assist Customer Service Representatives with technical support issues beyond their scope of knowledge.
Monitor servers and respond to server alerts while coordinating with senior administrators.
Provide professional assistance for VIP dedicated customers.

Confidential

Interior Communications Electrician

Responsibilities:

Accurately and efficiently identifies, isolates, and resolves electrical and technical faults and issues.
Leverage exemplary troubleshooting talents to perform preventative and corrective maintenance on Confidential phone systems, alarm systems, warning and indicator systems, ship's control systems, plotting systems, gyro compasses, and entertainment systems.

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