JOB OBJECTIVE:

Passionate Leader and Proactive decision maker, targeting the Challenging assignments at a Senior Management level with a leading Organization.

PROFILE SUMMARY:

• Strong IT experience of 18.6 years in SAP, Baan, SDLC and Process Virtualization and about 6.6 years of experience in Sales & Purchase.
• Possesses the experience of ERP SAP, ERP BaaN and in development of IT Products/Process Virtualization along with Delivery Management, Program/Project Management, Incident Management, Release Management and Testing Management.
• Excellent Stakeholder Management including the Customers and the Project/Program teams.
• Worked on SAP Implementations, Upgrades, Support and the Development Projects
• Worked on Baan (Baan 1V, V and LN) on Baan Administration, DEM, Manufacturing, Distribution, Planning
• (MPS, MRP) and Supply chain Management.
• Expertise in understanding the Customer Business Processes and possess the Strong Functional Knowledge.

KEY SKILLS:

Delivery Management Program Management Project Management Benefit Management Customer and Vendor Management Transition Skilled in designing IT plans and implementing Best Practices & Project Management Methodologies Taking Customer to the next levels - Proficiency designing innovative service policies and strategies to generate high value propositions for the customers An effective communicator with exceptional analytical, technical, negotiation and client relationship management skills with the ability to relate to people Stakeholder Management GAP Analysis & Process Mapping Business Continuity Management Crisis Management Thought Leadership and People Management Risk Management Strong ERP Knowledge Knowledge in Multiple Domains Continuous Learner with Flexible Attitude Knowledge Management Automation and Digitalization

WORK EXPERIENCE:

Confidential, REDMOND, WA

Delivery Manager

Responsibilities:

• Spearheading efforts in Program Management/Delivery Management, Project Management & Benefit Management
• Process Virtualization / Product Development, Managed Services and IT Service Management
• Program and Project Governance and PMO activities
• Taking Customer to Next levels by providing the proactive and Value Added solutions
• Responsible for Program /Project Budgets, EBITDA Management and Cost Control
• Managed Multiple SAP Projects of Implementation, Development, Roll out, Upgrades and Support of complex and Large Projects and Projects as a Program
• SAP Solution Manager Upgrade
• Managed SAP ECC, SAP BPC, PBF(Public Budget Formulation), BI and BO(Analytics), BODS Implementation Projects, SRM Implementation and Infrastructure Upgrades
• SAP Cloud Project using AWS (Migrated from in house premise structure to AWS Cloud)
• Automation and Knowledge Management Initiatives at the Delivery Unit/Business Unit level
• Business Process Understanding and Gap Analysis, Business Process Re-Engineering
• Managed Various ERP-BaaN Projects and supported Global clients
• Managed Baan Supply chain Projects and Transportation - Route Pro Project.
• Managed the SAP Shared support across the Multiple Global regions across the multiple Business Units
• Responsible for the Client Management, Communication and Steering Board Level meetings
• SLA, KPIs and Crisis Management, Metrics and Status Reports
• Developed Reusable components and Strong Process Oriented
• Risk Management, Communication Management and Escalation Management
• Resource Boarding and Developing and Mentoring the team
• Change Management, Release Management and Testing Management
• Pre Sales and Bid Activities
• Quality Activities/Audits at the Business Unit level
• Taking care of the Performance Appraisals, Mentoring and Career development of the Employees
• Trainees Development/Coaching and boarding them into the Project to reduce the cost
• Recruiting the Required Personnel
• Offshore Development Center (ODC) Management
• Organized various Knowledge Transfer Sessions at the Customer sites and to the internal associates on SAP, BaaN and Project Management.

Confidential

Responsibilities:

• Strong background and proven track record in delivery of multi-stream enterprise, Complex & internet based applications with large multi culture and diversified teams.
• Managed the large Virtual teams in a better and efficient way
• Exhibited the Good Leadership skills with Vision, Proactivity, common sense and Good People Management Skills
• Good Account mining was carried out and received the change requests and new Projects.
• Developed Trainees and loaded into the projects for the cost reduction without impacting the Quality of the deliverables .
• Acted as Knowledge Manager and Automation Initiatives leader at the Business Unit level and transformation to the next level was done.
• Excellent ERP Knowledge - SAP- SD,MM,PP,PM,QM and integration with FICO and Interfaces, IDOCS and Baan- Planning, Manufacturing, Distribution, Inventory, Supply Chain, DEM and Administration Expertise
• Worked proactively and managed the Risks efficiently.
• IT Product development - RTES (Real Time Earning Statement) was developed virtualizing procure to pay cycle of goods & services globally in Satyam. In this initiative, multiple modules were developed/enhanced and finally integrated with the Bill Processing Module to remit the payment to the Vendors. Domestic/ International procurement, Utilities, Leases, Contract/ Marketing services, Professional services, Vendor Master, Immigration, Recruitment, Travel Insurance, Network & servicing Inventory module and Transportation Module
• Virtualization of other Applications - FMS (Facilities Management System) Space Management, Conference rooms, Guest Houses, Holiday homes, Satyam Club, Security register, Video Conferencing, Asset Movement
• BaaN Administration and Suggested BaaN Best Practices including Performance tuning to the various Customers.
• Implemented BaaN Manufacturing(Lean), Distribution, Supply chain solutions and DEM, Installations and Migrations (Baan Administration) and provided support to the Global Customers
• Adopted Lean Manufacturing Practices while implementing the IT Solutions.
• Documentation of the Project Charter, Project Plan/Program plan, Customer Business Processes, Business Blue Prints, Business Process Documents and Cut over strategies.