Information Systems Operations and Administrative Assistant Resume

- Qualifications Summary -

Dedicated and hardworking administrative professional with 11 years of experience and expertise in prioritizing heavy workloads, coordinating department operations, and going above and beyond to provide inclusive support for executives, directors, and company owners. Recognized as an honest and trustworthy employee who is willing to take on new responsibilities and who can easily learn new skills and software.

Computer savvy and proficient in using social media and Microsoft Outlook, Word, Excel, and PowerPoint
Very-detail oriented and organized; committed to continually improving processes & boosting efficiency
Team-focused leader with excellent communication and interpersonal skills to easily build relationships

- Professional Experience -

Confidential, Tarrytown, NY 2001 - 2010
Information Systems Operations and Administrative Assistant
Prioritized daily workflow in the IT Department and provided comprehensive support to the IT Director and a staff of 15. Also provided prior executive-level support to the Vice President of Information Systems. Used MS Outlook to manage calendars and schedule appointments. Coordinated meetings and recorded accurate meeting minutes. Authored and distributed internal and external correspondence. Submitted purchase orders, tracked expenditures, and submitted check requisitions. Compiled timesheets and entered employee payroll data. Coordinated departmental travel arrangements. Analyzed data and created reports. Renewed important domain names, software licenses, and equipment warranties. Updated the software training log.

Honored with the company's longevity award for years of superior performance and dedicated service
Negotiated with vendors for the lowest prices on costly hardware and software used by the company
Increased efficiency by creating an Excel spreadsheet to track help desk requests for the entire company
Developed and implemented instructional manuals detailing proper use of conference room equipment
Conducted inter-department research and created an Excel spreadsheet listing all company software
Managed activation and distribution of company BlackBerrys and created a spreadsheet to track users
Facilitated new-hire onboarding by orienting employees about company policies and ordering supplies
Served as administrator of the Vertabase project management software (assigned and tracked projects)

Confidential, Hartsdale, NY 1999 - 2001
Administrative Assistant (Marketing/Sales)
Provided multifaceted administrative and operational support at this marketing firm (including supporting the company owner, answering incoming calls, authoring correspondence, managing confidential business documents, interacting with clients to quickly resolve issues, managing company schedules/calendars, and creating various reports). Also served in a key leadership role coaching, motivating, and supervising staff.

Held direct accountability for increasing sales metrics by promoting credit cards in department stores
Developed effective strategies to engage customers and maximize opportunities to sell credit cards
Trained, developed, and mentored staff in utilizing effective sales and customer service techniques

- Education -

Master of Science in Library and Information Science
Bachelor of Science in Education

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