Instructional Designer and Developer Resume

PROFESSIONAL SUMMARY
Accomplished, well-educated professional with extensive experience in on-line and print documentation. Demonstrated ability to prioritize, research and present findings in written format and in oral presentations. More than 20 years of creating diverse documentation to meet client needs; including quick-start guides, multi-volume user guides, online simulations and eLearning. Adept at breaking down complex issues into manageable pieces while removing the ‘wheat from the chaff’. Skilled at developing effective action plans. Acknowledged for incorporating client feedback to produce exactly what is wanted and needed.
Seeking work in Georgetown, TX; Round Rock, TX; and Austin, TX areas only.

PRODUCTION TOOLS:

Software: Adobe Acrobat, Dreamweaver, Evolution, Firefly, Fireworks, Flash, Illustrator, SnagIt, MS Windows, MS Windows XP, MS Office, MS Access, MS Project, MS Outlook, Photo Shop, Soundbooth, Visio, Quicken, TIERS, MAXe IE, in-house software products
Hardware: PC and PC clones, LCMS, LMS
Knowledge of: SDLC, Flow Charts, Graphs, Data Analysis, Internet, HTML, SAVERR, Documentum, HTML, XML, CSS, SQL

PROFESSIONAL EXPERIENCE

Confidential,Round Rock, TX 2007 to 2012 Instructional Designer and Developer

Managed Curriculum Projects for multiple lines of Sears business in various locations (retail support, on-line automotive, repair proactive solutions, to name a few. Consulted regularly with Channel Managers and LOB senior management. Analyzed client needs. Developed computer-based and instructor-led training. Embedded audio and video content in webpages. Managed documents for distribution and storage. Developed Training Plans.

Imported instruction material into an in-house LCMS (Learning Content Management System) and LMS (Learning Management System).
Edited HTML code in Evolution by Outstart.
Prepared high-level and detail-level design documentation.
Created new modules within an aggressive timeline (encompassing 60+ hrs/wk for 3 months or more).
Generated on-line information for business reference and training.
Constructed software simulations (Kana, Ciboodle, NPS, etc).
Produced eLearning units (a series of lessons for each business; avg. lesson = 25 screens).
Built audio and visual presentations (included flash and audio narration).
Integrated wide range of feedback from agents, Training Managers, Sales and Service Managers, and retail partners.
Leveraged expertise from training counterparts to prepare the business-desired curriculum.
Instrumental in developing and implementing the style guide for the department.

Confidential,Austin, TX, 2006 to 2007 Contractor for Texas Access Alliance Project Policy & Procedure Documentation Specialist /Sr. Technical Writer IV /Curriculum Developer

Analyzed, researched, and produced state-approved documentation from specs and business requirement documents. Interfaced with SMEs. Reviewed work of peers. Edited work of junior writers. Prepared estimates for time and effort management. Wrote high-level documentation. Tested software.

Enhanced use of dedicated system by designing documents describing policies and procedures related to system operation.
Designed, organized, and disseminated materials related to new product releases.
Created on-line help.
Produced PowerPoint training presentations.
Developed training courses, instructor guides, student manuals, desk guides, scripts, work instructions.
Prepared tutorials and on-line instruction for new software releases.
Incorporated government policy (HHSC), for Medicaid and Medicare, Food Stamps, TANF and CHIP programs.

Confidential,Peru 1998 to 2005
Contract Project Manager /Education Program Developer/Technical Writer IV/Instructor
Directed Field Operations with responsibility for all legal and financial work for corporation. Managed project for training national workers. Supervised two private elementary schools. Hired principals and teaching staffs. Analyzed organizational needs. Research pertinent materials.

Chosen to serve as team Field Coordinator.
Resolved past problems and guided to, then directed, self-sufficient operation.
Created and incorporated flowcharts and graphs for documentation, presentations, and training.
Reviewed goals and accomplishments continually for improved relations.
Created and utilized computer presentations for teaching.
Developed curriculum that challenged students with new perspectives and ideas.

Confidential,CA 1995 to 1998
Senior Technical Editor/ Technical Writer III (through Volt Technical Temporary Services)
Prepared User Manuals and Quick Help Guides for customer’s self-study. Analyzed customer needs and evaluated functionality and operation of program software.

Created and incorporate flowcharts and graphs.
Captured screen shots for use in manuals.
Implemented knowledge of C in reviewing program code.
Incorporated information into easy to understand formats.
Produced technical documentation.

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