SENIOR COMPUTER OPERATOR Resume

Profile

Experienced Computer Operations Analyst with diverse technical skills and problem solving ability. Professional expertise includes disaster recovery and infrastructure analysis.
Over 10+ years of experience as a professional operations analyst committed to maintaining
technical skills and up-to-date industry knowledge.
IT specialist with with various data center software and hardware skills. Areas of expertise include IBM mainframe, Windows servers, UC4, Netbackup, STS monitor, Windows 2000, Microsoft office, active directory, Windows XP, WEB based applications, Unix servers.
Excellent communication and writing skills.
Strong team player - working with other department members - Technology Infrastructure Team, Server, Unix, DBA, PC Configuration, Network Services and Operations Support
Excellent detail problem reporting and resolution through HEAT.
Performed migration requests and signed off on completion.

Work History

COMPUTER OPERATIONS ANALYST
Confidential, 901 Peninsula Corporate Circle Boca Raton, Florida
November 1984 - March 2010

Primary Duties

Proactively monitor systems, applications, servers and databases. Escalate exceptions to support personnel related to outages or slowness prior to customers being impacted..
Attend bi-weekly CCB meetings to review and discuss upcoming migrations.
Review Infrastructure changes to identify and review and Data Center tasks.
Perform Data Center post infrastructure tasks to help validate changes and identify any potential issues.
Checked Internet and Intranet connectivity and Application Availability such as ENotes,
WebTrends, Crawl and Data Online Reports.
Corrected problems when necessary by rebooting servers, stopping and starting tasks and services for applications. Escalated problems to support personnel in a timely manner to prevent customer impact.
Performed system shutdowns, server reboots and mainframe IPL\'s.
Ensured schedules, processes, were accurate after implementation.
Monitored systems, applications, processes and database availability.
Ensured there were no connectivity issues after migration changes by proactively checking NFS, FTP, STS - for STS monitor – problems were analyzed step by step to determine problem resolution.
Checked mainframe tasks (DB2, CICS, and CICSMQ).
Provided testing after implementation – by checking UC4 executors, checking for connectivity, for database availability, and testing for NetBackup.
Checked UC4 scheduler for any errors or scheduling issues.
Corrected and restarted jobs in failed status.
Checked RMAPS monitor for connectivity and ensure daemons are running. Checked Sand to ensure Workflow, and all daemons were started correctly and are working properly.
Also researched problems to provide correct troubleshooting procedures.
Monitored FDR Upstream backup monitoring tool to retain critical media onsite in case migrations were backed out.
Manually manipulated schedule as changes were being completed to ensure accurate testing of jobs in relation to migration. Prevent jobs from starting while databases and servers were down.
Started and monitored applications such as HEAT.
Assisted command center with problem resolution by analyzing causes of failures in relation to changes.
Assisted mainframe systems team by reporting any system abnormalities after IPL\'s.
Trained operators on various data center tasks.

Work History

SENIOR COMPUTER OPERATOR
Confidential,
Broken Sound Blvd.
Boca Raton,
July 1980 - November, 1984

SENIOR CONSOLE OPERATOR
Confidential,
July 1979 - July 1980

Education

Academic Courses: High School Diploma

Courses with Certificate of Completion

Introduction to Team Track
Integrating Windows NT
Linux User Fundamentals
Project Management Basic Principles
Unethical Business Practices

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