Summary:

• 9 years of total experience in the Information Technology industry.
• Siebel 7 Certified Consultant with over 6 years of experience in Siebel.
• Experience in using Siebel Tools, Scripting (eScript, VB), Workflow Process, EAI, Integration Objects, Web services, EIM.
• Good knowledge of the Siebel data model.
• In depth knowledge and experience of the Siebel architecture, installation methodology and administration of Siebel Enterprise Servers, Gateway Server, Database Server and Clients.
• Experience in the full life cycle of system development including requirements analysis, system design, development, testing, training and maintenance.
• Experience in developing reports in Actuate and administering the Actuate Server.
• Strong analytical skills used in business and requirements analysis for a variety of industries.
• Excellent written and oral communication skills with the ability to communicate appropriately in business and technical situations at all levels.

Technical Skills

• Siebel 8.0: Marketing, Sales, Field Service Management, Financial Services, Portal, eService.
• Siebel 7.7: Call Center, Financial Services, eSales and Marketing.
• Siebel 7.0: eCommunications, Call Center and Financial Services.
• Siebel Skills: Siebel EAI, EIM, Integration Objects, Web Services, eScript, Siebel VB, Workflows, Assignment Manager, Campaigns, Server Installation.
• Programming Languages: C/C++, Java, VB6, C#, .Net Framework 1.0/1.1/2.0, VB.Net, ASP.Net, ADO.Net, PL/SQL.
• Web Development: ASP/ASP.Net, Web Services, JavaScript, VBScript, XML, FrontPage, HTML.
• Multi-Tier Application Architecture: COM, DCOM and ADO.
• DBMS: IBM DB2, Oracle 9i/10g, MS SQL Server, MS Access.
• Platforms: Windows NT/2000/2003/XP, UNIX.
• Tools: MS Visual Studio/Visual Studio.Net 2005, Microsoft Office Suite, TOAD (Quest).
• Messaging Systems: MSMQ, MQ Series.
• Reporting Tools: Actuate Reporting 5.0/7.0/8.0, Crystal Reports.

Education

• Master of Science in Computer Science

Professional Experience

Confidential,Portland, OR
Period: November 2009 – Present
Role: Siebel Application Specialist
Environment: Siebel Marketing 8.0, Siebel Sales 8.0, Oracle 10g and Linux.

Responsibilities:

• Experience in using Siebel 8.0 tools, eScript and Siebel VB.
• Integrate Siebel with external systems using web services.
• Built and maintained EIM processes which move data between CRM and other systems.
• System administration of the Siebel application.
• Customizing the Order management module according to the business requirements.
• Implemented batch jobs in C#.NET. This utility was designed to handle multiple tasks (Start EIM jobs, SRF Migration..etc).
• Involved in the installation and configuration of the Siebel Enterprise, Siebel server and Siebel web server on Windows 2008.
• Replaced scripts with OOB Siebel features (user properties, expressions, Runtime events, Workflows...etc).

Client: Confidential,Northbrook, IL
Period: June 2008 – June 2009
Role: Sr. Siebel Consultant
Environment: Upgrade 7.7 to 8.0, Oracle 10g and Windows 2003.

Responsibilities:

• Experience in using Siebel 8.0 tools, eScript and Siebel VB.
• Involved in the pre and post-upgrade tasks.
• Customized the existing application according to the new Audit trail changes in 8.0.
• Converted the existing Siebel eScripts into the new Siebel ST scripting engine.
• Resolved memory issues caused by the new ST scripting engine.
• Used the SARM analyzer tool to identify performance bottle necks.
• Involved in the conversion of batch jobs from VB6 to VB.NET. These jobs were used to load data into Siebel using the Siebel COM Interface.
• Involved in the installation and configuration of the Siebel Enterprise, Siebel server and Siebel web server.
• Replaced scripts with OOB Siebel features (user properties, expressions, Runtime events, Workflows...etc).

Client: Confidential,Plymouth, MN
Period: Aug 2007 – June 2008
Role: Sr. Siebel Consultant
Environment: Siebel Field Service, Siebel PRM, SQL Server 2005, Windows 2003.

Responsibilities:

• Developed and maintained the field service application.
• Customized Assignment Manager to assign activities based on the skills, workload and proximity to the customer.
• Customized the Siebel UI (Siebel Field Service) according to the client needs.
• Customized Pricing, Service Orders according to the business requirements.
• Enabled and customized the SI application (Siebel eChannel) to be accessed by the field engineers.
• Experience in using the Task UI module.
• Created business services (EAI) written in eScript to call outbound web services.
• Created VBC’s and business services (EAI) in Siebel tools to read and update data in external applications.
• Built workflow processes to send emails to field engineers.
• Experience in creating simple and complex Actuate reports.
• Actuate Report Server installation and maintenance. Create new users, import Actuate ROX files and assign privileges to the report objects,

Client: Confidential,Northbrook, IL
Period: May 2003 – Aug 2007
Role: Siebel Consultant
Environment: Siebel Financial Services 7.7, Siebel Call Center, Siebel Sales, Oracle 9i, Windows 2000.
Project Description: A large Insurance company needed a full-scale, highly customized, CRM application to replace an aging call-center application. Involved in the development, maintenance and monitoring of the Siebel applications.

Responsibilities:

• Responsible for interviewing key personnel, accumulating knowledge of business processes, procedures and system requirements.
• Responsible for gathering requirements for data mapping and system migration from DB2 to Oracle 9i.
• Developed business services (EAI) in eScript to invoke web services hosted by external systems.
• Created workflow processes to send emails to Agents using the Outbound Communications Manager.
• Involved in configuration and customization of the Contacts, Campaign Management, Quotes, Activities, Service Requests, and Opportunity modules.
• Developed an asynchronous workflow (EAI) process to create activities. This process was created to reduce performance problems in the application.
• Created Inbound and Outbound Web Services (EAI) to publish and read data from external systems.
• Developed a business service to capture the events from the CTI driver. Avaya was used as the CTI driver.
• Installed and maintained the CTI driver in all the environments. The configuration file was exported and imported into all the environments were CTI was running.
• Developed a VB.NET batch job that uses the Siebel COM interfaces to load campaigns and contacts into Siebel.
• Developed a custom Employee Administration screen to add responsibilities, positions and employees. The LAN teams use this screen whenever a new employee joins the team.
• Experience in using EIM to export/import data from DB2 into Oracle 9i.
• Automated the export and import of data from DB2 to Oracle using VB. The VB program would run EIM, dataexp and dataimp.
• Created EBC’s (External VBC’s) to read data from external tables.
• Created business services using eScript and VB to read data from external tables by calling COM objects.
• Developed a custom VB6 program to invoke the “Merge Records” functionality in Siebel through the Siebel COM interface. This process was used to merge two contacts.
• Developed parameterized reports with Actuate e. Report Designer Professional.
• Developed a custom process to compare/update/insert LOV’s, Views, and Responsibilities between two environments. This process was used to keep all the environments in sync.
• Customized the campaign administration screen according to the business requirements.
• Customized assignment manager to assign service requests and opportunities to users based on the workload and skills.

Client: Confidential,Northbrook, IL.
Role: Siebel Consultant
Responsibilities:

• Strong knowledge of administering the Siebel server and upgrade process from Siebel 7.0 to Siebel 7.7
• Handled production support and issue resolutions; Created processes for production system administration.
• Resolved production administration and setup issues and also coordinated production deployment efforts and defect resolution.
• Installed and maintained the custom server components in Siebel.
• Installed and administered the Actuate Reports server. Worked on Actuate versions 5 and 7.
• Created employees and assigned the appropriate responsibilities and position.
• Created a repeating component request to run an EIM job at a specified time daily.
• Executed SQL queries to generate reports in TOAD for users.
• Hands-on experience in administering the Siebel Server (Generate Database, Database Extract for users, Creating Component Groups.. etc)
• Maintained applications that interface with Siebel COM objects that are used to cancel leads and campaigns and to create parent for orphaned activities as a result of invalid user operations.
• Ensured customer satisfaction by providing on-time delivery with high quality.

Client:Confidential,India
Duration: Nov 1998 – Sep 2000
Role: Programmer Analyst (VB6 Developer)
Environment: VB6, ASP

• Part of the team that comprehensively analyzed the reorganization of the new business requirement of the Personnel and Payroll system in coherence with the current system.
• Created the Process Diagram and Functional Hierarchy Diagram and helped in creating the Entity Relationship Diagram using Designer/2000.
• Programmed the two systems single-handedly.
• Written the technical manual of the two systems.
• Administered the Personnel and Payroll systems and the database which includes: defining and creating primary database storage structures (table spaces) for application use; creating DDL scripts for an automated creation of primary database objects (tables, views, indexes) with minimal constraints; setting/changing user access rights up to table-level access; controlling and monitoring user access to the database; monitoring and optimizing the performance of the database.
• Develop new functionalities requested by the users.
• Installed and configured workstations (clients running Windows 95 and Windows 3.11 for Workgroups connecting to the server through TCP/IP protocol) and shared printers.
• Supported 50+ users.