Tele - marketer Resume - Hire IT People

SUMMARY:

Motivated professional looking to transition back into the healthcare field after a career in customer service.
Passionate about contributing to a company’s goals and objectives while consistently delivering superior levels of service and patient care.
Confidential veteran with five years of service as a combat medic and healthcare administrator.

CORE COMPETENCIES:

Medical Records Management Healthcare Administration Service Delivery
Medical Inventory Routine Medical Checkups HR Processes Resource Management Leadership

EXPERIENCES:

Confidential

Tele - marketer

Responsibilities:

Troubleshooted customers cable over the phone, processed appointments and payments.
Sold new lines of business and processed upgrades to existing lines
Maximized customer satisfaction in order to close sales and minimize cancellations - achieve 75% upsell rate on all calls, 95% of orders were completed without error
Consistently recognized for superior customer service satisfaction and quality assurance ratings

Confidential, Charlotte, NC

Freight Agent

Responsibilities:

Determine the most cost effective and efficient logistics solution to securely transport and/pr store client cargo
Negotiate terms with shipping carriers to secure the best possible rates and delivery times for clients - maintain knowledge of shipping routes, shipping options, standard rates and charges and specialty shipping services
Process paperwork, licensing, and insurance coverage when needed

Confidential, Charlotte, NC

Tele-marketer

Responsibilities:

Took customer orders over the phone, processed returns and account cancellations, answered questions
Consistently recognized for superior customer service satisfaction and quality assurance ratings

Confidential, Charlotte, NC

Tele-marketer

Responsibilities:

Maximized customer satisfaction in order to close sales and minimize cancellations - achieve 75% upsell rate on all calls, 95% of orders were completed without error
Consistently recognized for superior customer service satisfaction and quality assurance ratings

Confidential

Sales Representative

Responsibilities:

Assisted with technical and administrative management of medical treatment facilities
Administered emergency and routine outpatient medical treatment to soldiers - assisted with medical examinations, collected and prepared specimens for analysis, administered immunizations and treatments, completed HR paperwork
Maintained patient records, completed inventory and restocked medical supplies
Provided emergency medical care - assisted with triage of mass casualties

Confidential, Kinston, NC

Assembler

Responsibilities:

Assembled and test dishwashers with 100% accuracy as they passed by on a conveyer belt
Adhered to strict workplace safety standards - kept area clear all non-essential materials

Confidential, Kinston, NC

Cashier/Server

Responsibilities:

Prepared menu items to customer specifications, completed prep activities prior to opening
Took accurate orders, upsold items to increase check, served food, collected payment
Consistently recognized by management for superior customer service

Confidential, Kinston, NC

Team Member

Responsibilities:

Prepared McDonald’s signature Big Macs and other menu items - ensured safety and sanitation standards were always met
Took meal orders, collected payment, ensured customers received accurate orders, resolved any order errors or dissatisfaction

Confidential, Kinston, NC

Sales Representative

Responsibilities:

Assisted customers in finding the perfect pair of shoes for their needs - located items at different stores if store was out of stock
Participated in inventory control - made sure store and shelves were always stocked
Performed cashier responsibilities, making sure that cashiers were always 100% balanced