Customer service Resume Columbia, MD - Hire IT People

SUMMARY:

To obtain a sales or marketing position where I can apply my consultative selling, customer service, and marketing skills.
Serve as a church deacon
Contribute articles for church newsletter
Arrange and publicize speaking events for community groups and churches
Support political candidates through grass roots initiatives
Inform public of issues pertaining to the community through letter writing efforts
Worked as a Community Liaison for a Confidential

SKILLS INCLUDE:

WORK EXPERIENCE:

Confidential, Columbia, MD

Customer service

Responsibilities:

Execute weekly marketing campaign which involves multiple rounds of telemarketing efforts and written correspondence in an effort to drive prospects to weekly webinars
Provide customers with information about Protech and its product while participating in live webinar presentations
Qualify prospects to determine their needs, their timeframe, and suitability
Maintain contact with prospects to determine the best time to begin the sales process
Researched articles for the company’s blog outreach to give customers and prospects strategic insight for managing their non-profit affairs
Determined scope of customer issues and utilized problem solving skills to resolve matters
Corresponded with customers as the case progressed to obtain needed information and provided updates on case’s progress to customers
Provided scope of the problem and through careful documentation to convey steps to replicate matter to other departments
While taking ownership of cases I worked with management and personnel from other departments to close cases

Confidential, Timonium, MD

Facilities Coordinator

Responsibilities:

Prepared rooms in church building for various events
Maintained close contact with immediate supervisor and other staff to ensure arrangements were done to specification
Performed maintenance duties for the church as assigned

Confidential, Hunt Valley, MD

Customer service

Responsibilities:

Worked with team members to ensure complete cleanliness of store which involved maintaining bathrooms, floor sweeps, trash, and adhering to managerial requests
Assisted customers in finding items throughout the store
Provided customers with their desired food selections
Accurately placed items in their proper shelf location

Confidential, Hunt Valley, MD

Customer service

Responsibilities:

Helped students locate books in the store
Processed student purchases via cash, credit, and financial aid vouchers
Mastered the use of accounting software which was used to keep track of student payment records
Took payments for various items including tuition, meals, cards, bus passes, and other student purchases in the form of cash, credit, check or financial aid

Confidential, Pikesville, MD

Relationship Banker

Responsibilities:

Opened new accounts for customers and educated them on other beneficial products which helped their financial situation
Followed up with customers to see that they were satisfied with their financial services
Resolved issues for customers to improve their banking experience