PROFESSIONAL SUMMARY:

• Management professional with 10 + years of industry experience spanning healthcare, corporate, non - profit organizations and youth facilities coupled with an International MBA in Project Management; expected completion 2018.
• Recognized for increasing the company’s profit margin by 60% less than 6 months.
• Providing and applying managerial strategies to determine individualized case plans for over three hundred clients.
• Successfully meeting timelines and budget necessities.

CORE COMPETENCIES:

Credential Epic Trainer, Case Plans, Team Building, Adult Educator, Strong written/ oral communication skills, Leadership/Development, Professional Development Facilitator, Critical Thinking, Self-Motivated, Marketing & customer relation skills, Project Management, MS Office/Excel spread sheet, Register Medical Assistant RMA, Reporting, SPSS Statistics: analysis techniques, Create and train on Policies & Procedures, SOP, Multi-tasking w/ high excellence, Programming, Crisis Intervention, Strong Problem Solving, Excellent Organizational skills, Research Methodologies, Professional speaker, Soft Skills, Action Plans, Strategic Thinking Planning and Implementation

EXPERIENCE:

Confidential

Health Risk Implementation Manager, Charlotte, NC

Responsibilities:

• Successfully coordinate all aspects of Health Risk Assessment (HRA) events from initial request through event confirmation and scheduled.
• Prioritizes project tasks, manages timelines, maintains project plans and communicates status to clients, project sponsors and senior management conduct preplanning, implementation process, and lessons learned for each client.
• Collaborate with Account Management/Client Services/ to negotiate the Client contract per event data parameters and uphold accuracy for over 300 clients.
• Client call on 95% of events confirming or planning event parameters. Client Services to give the directive to deviate from certain plans.
• Coordinate scheduling of temporary and FTE team of 35 for health risk assessments
• Manage event systems and logistics to schedule over 300 HRA events in 30 plus states.
• Collaborated with the financing department to created new pricing matrix
• Use presentation skills to inform client and internal clients about the Confidential model and functionality.
• Travel to client locations for meetings and events in over 30 plus states.
• Assist HRA Operations and Backend Operations as needed.
• Setup back office for events using Confidential ’s ERSS System and agile development process
• Implementing tactical strategies to achieve the desired vision of stakeholders
• Responsible for the technical supervision of personnel for providing contract technical guidance
• Provide meeting for all individuals involved in the unauthorized commitments to solve intense and difficult problems with the contracts.
• Participate with other supervisors in setting department’s policies and establishing and maintaining an integrated plan for the execution of departments acquisition mission
• Executing against long and short-term objectives to support the value streams goals
• Following up on all action plans and workflows
• Conduct briefings and training on programs to contractors, new contractors, leaders, and employees as required
• Conducting cycle time analyses, time studies, line balance improvements, work place analysis and improvement

Confidential

Epic Credentialed Trainer, Charlotte, NC

Responsibilities:

• Trained and educated adult professionals on how to integrate new technology into existing system Epic ADT and Prelude revenue cycle
• Credentialed Epic Trainer in ADT/Prelude Electronic Medical Records (EMR).
• Successfully completed all credentialing requirements including written and oral panel
• Highly skilled in facilitating classrooms with soft skills, while educating end users how to in corporate Epic modules into their existing systems.
• Troubleshooting and problem solving by quickly effectively respond to end users’ needs while collaborating with other training staff to develop necessary technology solutions for training and learning.
• Ability to address training related issues and solve them within a timely manner.
• Provide elbow support in training when and wherever needed
• Go Live support & Elbow support for ADT/ some Cadence

Confidential, Charlotte, NC

Team Manager/ Health Risk Assessment Specialist

Responsibilities:

• Travel as a contract phlebotomist performing health risk assessments & screenings Work directly with Director of Health Risk Assessments as an assigned Lead &/or work with team to coordinate successful Health Risk Assessment events
• Use presentation skills to inform client employee populations about the Confidential model and function
• ESR: entering patient information and maintain confidentiality of patients and their records
• Extensive Travel with overnight stays to conduct the Health Risk Assessment events.
• Successfully, Management expenses & completion of team’s expense reports.
• Correctly, confidentially, and completely processing all biometric readings, Healthy Life Surveys, & HIPP compliance, Acknowledgement of Treatment, HRA Recap Reports, and Lab Requisition paper & electronic format.
• Established new updated Policy and procedure and trained staff in this area
• Conduct briefings and training on programs to contractors, new contractors, leaders, and employees as required
• Conduct staff evaluations, coaching and mentoring skills using PIP performance improvement plan
• Time management of staff entering daily hours and mileage of weekly team events

Confidential, Charlotte, NC

Psychology Apprentice

Responsibilities:

• Develop or teach strategies to promote client wellness and independence.
• Manage and create outing to promote growth and development mental values.
• Mange implement, and evaluate methods of data collection, such as questionnaires or interviews.
• Observe group interactions and role affiliations to collect data, identify problems, evaluate progress, and determine the need for additional change.
• Collect information about individuals or clients, using interviews, case histories, observational techniques, and other assessment methods.
• Conduct research & Market Management to develop or improve diagnostic or therapeutic counseling techniques.

Confidential, Charlotte, NC

Educator

Responsibilities:

• Educator and trainer, small classes
• Prepare course syllabus and classroom activities
• Maintain up-to-date records of students
• Academic and attendance performance
• Organize & Conducted weekly test, quizzes, homework, and projects

Confidential, Jacksonville, FL

Executive Manager

Responsibilities:

• Provide supervision, program development, and accurate record keeping for various non-profit programs and groups.
• Provide expertise and support to organizations to ultimately, and successfully complete projects efficiently and achieve their goals Oversight of each department in their functions.
• Mange diverse personnel, product supply management to increase revenue or minimize costs.
• Conduct research and report analysis regarding staffing and process improvement.
• Counsel at risk clients in goal setting, improving functional skills and ultimately increasing probability for company successful
• Engage in contract negotiations with suppliers, business partners and buyers
• Develop company policies and procedures, communicating core policies through organizational hierarchy managers while ensuring collaboration and compliance with policies.
• Professional public speaker for various company conferences

Confidential, Charlotte, NC

Event Contractor RMA

Responsibilities:

• Coordinated health screening events at The National Guard for health assessments,
• Trained Phlebotomist duties, administer immunizations, vitals

Confidential, Charlotte, NC

Owner Hairstylist/Freelance Makeup Artist

Responsibilities:

• Adult Educator and skilled presenter and facilitator, with methods on applying everyday makeup
• Training classes on special effects makeup and natural hair care
• Specialized in the maintenance and care of all hair types
• Marketing management and customer relations skills
• Knowledge of color mixing, placement, correction and retail services
• Excellent communication, organizational, and interpersonal skills
• Natural leader, Develop company policies and procedures

Confidential, Charlotte, NC

Hairstylist Apprentice/Educator

Responsibilities:

• Develop new styles and techniques to increase creativity and speed without sacrificing quality
• Learning to duplicate work precisely to replicate characters' appearances daily
• Develop rapport with clients and schedule appointments
• Learn the business side of owning a salon including but not limited to marketing, managing diverse personnel, product supply management and multi-tasking
• Analyze and oversee the documentation and related maintenance of client’s records

Confidential

Event Director

Responsibilities:

• Director over the youth group event planner and host, game organizer for youth and other events, diversity facilitator trainer/classes.
• Educator for the youth
• Facilitated group studies and educational lectures
• Conduct research and report analysis regarding staffing and process improvement.
• Analyze and oversee the documentation and related maintenance of client’s records, case management files and related reporting.
• Counsel at risk youth in goal setting, improving functional skills and ultimately increasing probability for successful transitions into adult living
• Directed, implemented, and develop recreational activities for at-risk youth; promoting teamwork, effective coping skills, and accountability.

Confidential, Charlotte, NC

Hematology Coordinator, RMA

Responsibilities:

• Personnel administration, training & coordination of medical nursing & physical plant staff
• Educate client on treatment procedures, medications, diets, and communicate physicians' instructions to patients.
• Phlebotomist 3, start IVs, monitor blood transfusions, patient education, conduct talks for Sickle Cell Clinic, Managed and created Educational Programs, procedure policy of rapid increase of Hemophilia patients
• Authorize drug refills and provide prescription information to pharmacies, prepare and administer medications.
• Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing. Change dressings on wounds
• Operate office equipment, such as voice mail messaging systems, and use word processing, excel spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or (EMR) medical records and insurance verification and claims.

Confidential, Charlotte, NC

Clinical Supervisor

Responsibilities:

• Supervise a staff of 15 employees, developed & implement training programs & services in a health care/ medical facility
• Planned, implemented and administered programs and services in a health care or medical facility, including personnel administration, training, and coordination of medical, nursing and physical plant staff. recruited, hired and trained Medical assistant staff personnel.
• Develop company policies and procedures, communicating core policies through organizational hierarchy managers while ensuring collaboration and compliance with policies.
• Overseer of Laboratory compliance
• Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
• Clinical supervisor evaluates work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel. Operate x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests.