SUMMARY:

• Bilingual professional with 20 years experience working through all phases of Software Development Life Cycle in systems implementation and change management within multi - hospital healthcare networks and medical practice groups.
• Quality Assurance Analysis. Test planning, preparation, test case design and execution, data validation, defect management. System Integration Testing (SIT) and User Acceptance Testing (UAT) planning and execution.
• Business Analysis, SDLC, business and functional requirements gathering and specification, process flow diagrams, data mapping/data modeling.
• Confidential Centricity Group Management V4.7.0, RISC6000, AIX V6 (Practice Management), Medflolw (EMR), PrimeSuite Greenway (EMR), Shared Medical Systems (SMS - Siemens Healthcare), Microsoft Office Suite (Excel, Word, Access, PowerPoint, Visio, Project), TrackIT Help Desk Support

PROFESSIONAL EXPERIENCE:

Confidential, CHARLOTTE, NORTH CAROLINA

Practice Management Analyst

Responsibilities:

• Process End of Day ( Confidential ) activity next business day; download Confidential reports and FTP using FTP Client to network directory folders for operational access
• Move Medicare Remit Files to network and import files through Medicare Remit EasyPrint
• Process operational reports through Monarch application
• Archive End of Day and End of Month reports using TREEV Plus application
• Perform Daily System Balance using Excel Worksheet formula. Capture Confidential A/R totals and Control Deposit Report totals (Charges, Payments & Adjustments) compared to Daily Control Logs (Business Office, Insurance Office and Posting Office totals). Resolve discrepancies and report errors to management for staff resolution
• Resolve charge interface failures within RCx Rules interface scrub application
• Process Suntrust Claim files through AIX level commands via SFTP connection
• Periodic monitor interfaces, report schedule queue, printer management queue (minimum once per hour)
• Resolve Duplicate Records; review Weekly Potential Duplicate Account report. Identify duplicate records, research detail comparison of patient’s demographics, insurance (Group Management) and clinical system chart data (MedFlow & Greenway) to determine if duplicate and which account to remain as active. Report reason for duplicate to management for staff and follow up
• System Documentation; create and maintain Policy/Procedures and Process/System Design work flow Visio diagrams (no documentation available upon start of Practice Management Analyst role)
• Database management; maintain system setup accuracy, system validation, test/validate quarterly system software releases
• Security Maintenance - add new hires and disable system login for terminated employees within Centricity GM AIX level, Security Constants and Confidential GPP Admin. Maintain Security documentation in excel file
• Execute End of Month process after hours to close current month; sequence of many steps completed while users are off the system between 6:00 pm and 11:00 pm Monday - Friday or on a Sunday 6:30am to 1:30pm

Confidential, CHARLOTTE, NC

Spanish Medical Interpreter

Responsibilities:

• Communicate precise word for word verbal and written interpretation
• Effectively interpret printed healthcare related documentation ie: preoperative, postoperative, discharge instructions, treatment protocols, consent forms, etc.
• An advocate for patient during healthcare related services
• Demonstrate compassion during sensitive treatments ie: oncology treatments
• Protect and adhere to patient confidentiality rights and compliance to all healthcare related regulatory compliance expectations

Confidential, CHARLOTTE, NC

Independent Contractor

Responsibilities:

• Successfully developed a new Business Chamber Chapter in the Confidential
• Setup and facilitated bi-monthly Business Chamber meetings for of current members and introduce invited guests to the New Business Chamber
• Participated in web based online certified classes to attain desired business growth and goals of each member

Confidential, CHARLOTTE, NC

Account Executive

Responsibilities:

• Increased by 25% thereby assuring annual operating budgets were met.
• Assisted in the development of a Member Awareness Program thereby reducing the numbers of dropped s and maintaining ongoing through various member touches (contacts) throughout the year.

Confidential, CHARLOTTE, NC

Independent Sales Director

Responsibilities:

• Earned a Career Car in three months from joining the company.
• Promoted to Sales Director the following month breaking Charlotte National Area records by this and earning one of the top 2% leadership positions in the company
• Provided excellent leadership through “on the job” to new consultants in the area of product sales, marketing/promotions, weekly team building meetings and workshops.

Confidential, CHARLOTTE, NC

Programmer/Analyst Intermediate/Technical Specialist

Responsibilities:

• Project and system support lead for Laboratory Systems using the Confidential Healthcare System software interfaced to Confidential
• Performed all technical modifications to support ongoing system change management request and system upgrade releases
• Write and execute RFT coding (Report Format Table) code to create new reports and modify existing reports to user specifications; manage data requirements and test data conditioning and transactions analysis
• Report test results and defect identification, analysis and remediation. Conduct functional and regression testing.
• Participated in test planning activities, technical requirement reviews. Perform production validation of release code deployment.
• Test plan design and test execution; mapping of test plans to requirements and traceability, defect logging, tracking and remediation
• Project lead with vendor implementation support of new Enterprise Access Directory software providing the foundation for the EMR (Electronic Medical Record) and interfaced to LCR (Lifetime Clinical Record), SoftMed, Record Management and Signature Physician’s Office System
• Performed review, selection, analysis and interpretation of data, data mapping, of Patient Registration data between Registration, EAD and LCR system software as well as interfaced systems using HL7 interface standards and some SQL queries to validate data for reporting purposes
• Assure essential data are collected through Informational Technology systems and other sources to assess key indicators
• Lead Systems Programmer/Analyst for systems implementation of enterprise solutions in the new Presbyterian Matthew’s Hospital project. Developed new user groups for all clinical areas; ER, OR/SURG, Nursing Units, Radiology and Patient Registration with support of technical staff and end user groups; held meetings to review proposed system design, obtain signoff, documented system design specifications and reviewed with end user leads, obtained signoff to proceed with system design technical requirements, created and maintained project work plans, review with key staff on a weekly basis, monitored and executed all phases of systems implementation project
• Performed technical requirements for Lab Order/Results Reporting portion of the Presbyterian Matthews Hospital Project
• Completed all steps in the SDLC process as documented in previous position with Cedar’s Medical Center. Software Development using Confidential Healthcare and SMS (Shared Medical System)
• Additional areas of specialty:
• Cross in all areas of system support in order to provide excellent user support 24/7 during on-call rotation responsibilities. Ie, clinical areas, pharmacy, ancillary services, radiology, lab services, interfaces, OR services, patient access (registration), medical records, etc. As Novant Healthcare growth expanded provided support to all hospital locations in the Carolinas

Confidential, MIAMI, FLORIDA

Medical Systems Manager / MIS Analyst

Responsibilities:

• Participated and completed Technical Software Vendor and for Patient Registration and Laboratory System Implementation with Confidential Healthcare Systems in Atlanta, GA
• Project Lead in all phases of SDLC using similar methodology to Waterfall
• Followed detail project plan and modified as needed with vendor support for the areas of Patient Access (Patient Registration) and Laboratory Order/Results Entry implementation
• Met all timeline deadlines with exemplary performance and error free automation leading to promotion as Medical Systems Manger
• Documented all requirements to the desired software modification for system design and implementation
• Conducted extensive interviews with stakeholders gathering existing procedures, process work flows, lists, logs, labels, reports (inventory of all inputs and outputs)
• Analysis of all incoming data and outgoing reporting, consider all technical limitations, report gap analysis
• Documented current process workflows using specialized forms and manual Flow Chart diagrams; review with end user group and obtained signoff
• Documented current process flow through Functional Design Specifications - how current process works, inventory of current process (patient access points, data elements, forms, reports, database of lab orders, scheduling/priority of orders, notifications, results reporting, lab instrument interfaces, etc.)
• Documented any process/system design constraints that may hinder the development process
• Review with stakeholders to determine approval of business goals and success criteria for the project, any risk factors
• Conducted Vendor System Product demonstration prior to start of Detail Design Requirements definition
• Provided a system prototype of Detail Design requirements in the Detail Design Specification document. Documented requested end user changes prior to System Development phase and obtain signoff before proceeding to the System development phase.
• Subdivided technical requirements with assigned staff and unit testing requirements.
• Completed personal technical software changes for assigned technical tasks (coding program changes)
• Develop System Test Plans, Unit Testing, Test Case Scenarios, as well as Integrated Testing with end user participation, Execute Test Plans and acceptance testing approval.
• Documented with end user participation System’s Manuals; conducted staff including Plan and Schedule, indentifying staff to perform and assist with and development of materials
• Documented system downtime and recovery procedures with end user participation
• Documented System Live implementation plan and execute plan, timeline, staffing requirements etc.
• Continued with Change Management process for systems improvements and perform quarterly system upgrades
• Crossed trained in all areas of hospital departments such as ancillary areas (Pharmacy, Radiology, Clinical areas, etc) to provide 24/7 system support and problem resolution