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Case Analyst Resume

Nashville, TN

SUMMARY:

Motivated and creative Psychology major/Italian minor with exceptional communication skills. Excellent organizational, time management, analytical skills proven by working as a Case Analyst II and an Assistant Wedding Planner.

RELEVANT EXPERIENCE:

Confidential, Nashville, TN

Case Analyst

Responsibilities:

  • Responsible for efficient and timely hands - on troubleshooting, remediation, coordination, escalation, tracking and management.
  • Responsible for conducting research, workflow investigations, business procedures and making recommendations.
  • Utilize the Confidential system to search for information about healthcare casework for reconciliation and resolution purposes, track, monitor and resolve 1095-A discrepancies.
  • Applying appropriate research and technical knowledge in order to resolve outstanding issues in a timely and accurate manner
  • Identifying and solving customer information and processing problems
  • Coordinated, planned, and executed several birthday parties, holiday events, and going away parties

Confidential, Nashville, TN

Assistant Wedding Planner/ Facilities Manager

Responsibilities:

  • Support the Lead Coordinator throughout the wedding day
  • Distribute personal flowers, set up/tear down equipment and/or decorations, greet vendors, cue musicians, allocate final payments/gratuities, attend to guest, vendor, and wedding party questions, and troubleshoot as needed
  • Assist in closing out the event at the end of the night

Confidential, Nashville, TN

Child and Youth Case Manager

Responsibilities:

  • Consulted with children, parents, school teachers, and therapists
  • Coordinated home visits and Individualized Educational Plans with children, parents, and teachers
  • Encouraged children to succeed in school and to obtain life goals
  • Evaluated children’s mental health progress
  • Organized and completed service plans for children and their parents to sign
  • Observed and presented mental health record of children to clinic nurse for appointments

Confidential, Nashville, TN

Resident Assistant

Responsibilities:

  • Managed a floor section of more than thirty male college students
  • Planned and executed programs for the entire residence hall
  • Responded to crisis situations involving residents using crisis response protocol
  • Interacted and collaborated with a staff of more than five
  • Other administrative duties assigned, including desk operations and on-call shifts

Confidential, Nashville, TN

Bruin Recruiter

Responsibilities:

  • Assisted Confidential students and parents
  • Educated Confidential students and parents on mission of Confidential and perks of being at Belmont
  • Encouraged Confidential students to search for college where they would feel most comfortable
  • Created the Bruin Recruiter Minority Mixer for prospective minority students and their parents

Confidential, Nashville, TN

Volunteer Sidewalker

Responsibilities:

  • Ensured safety of special needs rider
  • Interacted and collaborated with other volunteers

Confidential, Chattanooga, TN

Camp Counselor/Coach

Responsibilities:

  • Coached and counseled nine 8-10 year olds
  • Set goals for each camper
  • Encouraged campers to perform well in all sports and challenges
  • Explained rules and regulations to campers for various sports

Confidential, Chattanooga, TN

Intern/Cashier/Camp Counselor

Responsibilities:

  • Rehabilitated several wildlife animals in the rehab center
  • Counseled 6-8 year olds in the Confidential
  • Facilitated Confidential Gift shop
  • Set goals as an intern and work with the Confidential veterinarian

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