Siebel Administrator Resume

Executive Summary:

7+ yrs of administration experience in Siebel Call-Center, Sales, Field Service, FINS and PRM Manager/Partner Portal applications.
Experienced in installing and configuring Siebel 7.5, 7.7, 7.8, 8.0, 8.1 on Windows and IBM AIX environment including MSCS clustering for high availability of Siebel Enterprise
Experienced in installation, administration, build and deployment of Siebel Analytics/OBIEE 10g and Informatica Power Center application and BI Publisher 10g
Experienced in installation, setup and administration for outlook integration of Siebel using Invisible CRM Desktop, package deployments and client synchronization
Experienced in setting up F5 Big-Ip Load balancing, SSL, LDAP/ADSI authentication of Siebel application
Full exposure to complete life cycle of Siebel implementation and complete Production support including support of DEV, TEST and UAT environments
Coordinating and working closely with Siebel TAM, Expert Services, Oracle Support and Onsite-Offshore model.

Employment Summary:

Awards and Recognitions:

Awarded with Employee Outstanding Performance Award 2006 for Mærsk GSMS Project.
Awarded with Team Performance Award for Project Lightning.

Project Experience:

Irvine, CA

Siebel Administrator

Since May 2012

Siebel FINS 8.0

Confidential,USA

Team size: 10

QBE FIRST is a leading provider of mortgage and auto lender-placed protection solutions, voluntary insurance products, loss mitigation services and customized property tax solutions
As a Siebel admin at QBE First I’m responsible for complete setup and installation of new Siebel environments including 4 Dev, 3 QA, 1 UAT and Production environments. Assist QBE in migrating their existing Siebel 8.0 application from Bank to the QBE data center.
Responsibilities:
Clustering and Installation of Siebel 8.0 FINS on Win 2003 and SQL 2005
Migration of Siebel 8.0 application from recently acquired Bank division over to QBE
Setting up multiple Dev, Test, UAT, Train, Prod and DR Environments
Setting up SSO and LDAP authentication including SSL Communication
Complete Reintegration with other acquired applications from Bank
Environment: Siebel FINS 8.0, Windows 2003, MS SQL 2005

Denver, CO

Siebel Administrator

Oct-11 – May 2012

Siebel PRM 8.0

Confidential,, USA

Team size: 8

DISH Network is the leader in family entertainment, TV technologies and high definition TV programming and currently serves approximately 14 million customers nationwide
As a Siebel admin @Dish I’m responsible for managing their eChannel application with 35000 users across US.
Responsibilities:
Siebel PRM system and application administration activities, release management, build and deploy
Implementing application and system level change requests
Setting up Siebel production environment, Hardware upgrade and Siebel installation
Supporting 35000 internal and external users 24/7
Environment: Siebel 8.0 eChannel / PRM, Windows 2003, Oracle 10g DB

Cincinnati, OH

Siebel Administrator

Jan-11 – Oct-11

Siebel 8.1
OBIEE10g & INFA 81

Confidential,USA

Team size:15

Fifth Third Bank (5/3 Bank) is a U.S. regional banking corporation, headquartered in Cincinnati, Ohio and is the principal subsidiary of holding company Fifth Third Bancorp.
As a Siebel administrator I’m responsible for managing application build/deploy across all environments, configuring and implementing new products and projects.
Responsibilities:
Siebel, OBIEE, INFA application and system administration activities including build and deploy
ICRM’s CRM Desktop installation, configuration and package deployment
Siebel patching and scheduled change requests for Siebel Infrastructure
BI Publisher installation, configuration, administration and report deployments
Environment: Siebel 8.1 FINS, OBIEE 10g, Informatica 8.1, IBM AIX 5.3 64bit, IBM DB2 UDB 9.1

Boston, MA

Technical Client Manager

Oct-08 – Dec-10

Siebel 7.8 / 8.1
OBIEE 10g & INFA 8.6

Confidential,Circles, USA

Team size:05

DSS Corp. are the leader in 3D CAD technology & a range of simulation software products. Circles are a private members\' club with a 24-hour global concierge service.
As a Client Manager for Solidworks and Circles at Navisite I was responsible for carrying out Siebel analytics/OBIEE system, upgrade, migration, production support and change requests and other client management activities for SolidWorks. For Circles I was responsible for managing their Siebel 7.8.x Field Service implementation
Responsibilities:
Administering the OBIEE/IPC UAT and PROD environment for SolidWorks
Carrying out OBIEE and INFA migrations in UAT and PROD along with client management activities
Technical client management for Circles and Solidworks
Infra change request management for the customers at the server and application level
Environment: Siebel 7.8/8.1 Call Center, Field Service, OBIEE 10g, Informatica 8.6, Windows 2003, MSSQL 2005