Content Manager Resume

Senior Technical Writer
SharePoint Policies and Procedures Project Management

Hardware / Software: Windows, UNIX, Oracle, SAP, Microsoft - Excel, PowerPoint, SharePoint, Visio, Word, Adobe - Photoshop, FrameMaker, Illustrator, Dreamweaver, Acrobat, WebWorks, Arbortext - Epic Editor, DITA, HTML, XML, CSS, SnagIt, Wiki, Atlassian - Confluence and JIRA. Familiar with Java and JavaScript.

Summary of Skills: Excellent writing, technical and communication skills. Extensive experience developing and maintaining comprehensive SharePoint sites. In depth knowledge of IT operations, UNIX system administration and extensive experience writing internal policies and procedures for IT organizations.

Career Experience

Content Manager - Confidential,Sunnyvale 1/2009 - 4/2010

Provided administration and documentation support for the IT engineering organization.
Designed approximately 10 SharePoint sites emphasizing standard format, content and navigation.
Worked effectively with many teams to gather information and post on SharePoint.
Created accurate and well organized documents describing standard processes for Engineering, Infrastructure Architecture and Operations.
Developed a new service request system and standard template system on SharePoint to improve the infrastructure delivery process.

Technical Writer - Confidential,Francisco 8/2008 - 1/2009

Created and maintained several sites for an internal support organization.
Moved documents from old Wiki to a new SharePoint site emphasizing standard format, structure and navigation.
Documented development, system administration and support procedures.
Created system architecture diagrams explaining IBM WebSphere message flows.

Sr. Information Developer - SAP, Confidential,10/2006 - 12/2007

Researched, wrote, and updated release notes, user, configuration, and installation guides for the SAP GRC web-based application (Governance, Risk, and Compliance).
Proofread and edited document content from a usability and readability perspective to ensure documentation quality. Improved grammar and format of documentation.
Gathered information from support, training, and development groups to write and edit product documentation.
Referenced software specifications, business requirement documents, and use cases to write documentation from scratch.
Involved in the Agile software development process to ensure all new features, bug fixes and necessary updates were included in the next release.
Evaluated application user interface and made recommendations to development to improve the look and feel of the product.

Operations Manager - Confidential,San Mateo 6/2001 - 10/2006

Provided operation support for my father’s engineering firm.
Responsible for writing specifications, proposals, statements, and letters.
Re-wrote and maintained an electrical and mechanical standard specification manual.
Measured architectural drawings and calculated energy to create Title 24 compliance documents for residential and commercial buildings.

Senior Technical Writer - Confidential,Redwood City 2/2000 - 6/2001

Updated and edited installation and configuration documentation for BroadVision’s enterprise application.
Wrote and updated an API reference guide.
Wrote and updated software patch documents and maintained internal bug tracking website.
Created and implemented standards for software patch documentation.
Collaborated with engineering and quality assurance groups to gather information and ensure documentation was accurate.

IT Technical Writer - Confidential,Cupertino 1995 -1999

Documented internal policies and procedures in compliance with ISO 9001 emphasizing system-administration standards.
Designed new document control system and restructured website to improve navigation.
Webmaster for internal web site.
Prepared the UNIX, Network and Helpdesk organizations for an internal audit.
Analyzed department\'s needs and established, implemented, and documented an account creation and termination process.
Received two awards of accomplishment for implementing and documenting system and network standards.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship