SUMMARY

EXPERIENCE

6/11 – Present Confidential, Lexington, MA

Consultant Performs remote and in-person support of systems within multiple Groups of Division 6 in an AD environment. Responsible for desktop/laptop/mobile device setup, maintenance and troubleshooting; software and hardware installation and troubleshooting in a Casper and SCCM environment; troubleshoots network connectivity and Active Directory/user account issues; troubleshoots printer related issues. Supports security software, which includes Bradford Agent’s Network Security, SecureDoc, and Juniper VPN client. Supports users with VMware, SAP, Matlab, and MS Office products. Develops user manuals describing network services and user procedures. Acts as one of the Senior Macintosh to various departments.

10/10 – 6/11 Confidential, Cambridge, MA

Consultant Performed remote and in-person support of multi-departmental systems campus wide in an AD environment. Responsible for desktop/laptop/mobile device setup, maintenance and troubleshooting; software and hardware installation and troubleshooting; troubleshooting network connectivity, Active Directory/user account issues and printer related issues; assisted in hardware and software procurement. Developed and maintained FileMaker Pro databases. Supported users with VMware virtual desktop products (Mac OSX Server, WinXP and Win7). Assisted users with Citrix software issues. Developed user manuals describing network services and user procedures. Trained end users to supplement their computing skills. Acted as one of the Senior Macintosh consultants to the IS&T department and their customers.

3/07 – 6/10 Confidential, Charlestown, MA

Systems Administrator Supported 100+ users and workstations in a multi-server and multi-building environment. Responsible for multiple xServes, xServe RAID, FileMaker Pro, FTP, LDAP, backups, Mail and Web server setup and management; network connectivity and troubleshooting; setup, management and troubleshooting of all end-user desktops and laptops; planning and implementation of new servers and end user services; hardware and software procurement. Supported Mac users with desktop virtualization products (WinXP and 7). Developed user manuals describing network services and user procedures. Established and maintained vendor relations and coordinated with new potential hardware/software. Trained end users to supplement their computing skills and for new computing services. Acted as Macintosh consultant to MGH/Partners IT community.

4/05 – 3/07 Confidential, Boston, MA

Systems Administrator Supported servers, 500+ users, and workstations in two buildings. Responsible for xServe, FileMaker Pro, and Win2003 server setup and management; network connectivity and troubleshooting; assisted Technical Staff with end-user computer setup, management and troubleshooting; planning and implementation of new servers and end user services; hardware and software procurement. Acted as project lead for binding all Macintosh systems to AD domain. Developed user manuals for such items as network services, software and anti-virus installation, and file server access. Established and maintained vendor relations and coordinated with new potential hardware/software manufactureres for in-house demos. Acted as lead Macintosh consultant and trainer for end-users and Technical staff.

9/01 – Present Confidential,Computer Consultant

Employed as a full-service IT consultant to various companies and non-profit organizations in the MA area. IT services provided to clients include installation, troubleshooting, and maintenance of wired/wireless networks and firewalls; setup, troubleshooting, and maintenance of xServe and Win2003 File Servers; setup and maintenance of various backup, FileMaker Pro, and 3rd party servers. Advise, implement and document secure network and server policies. Provides support for Citrix clients in a mixed environment. Additional services provided include Macintosh/PC desktop computer setup, support, and training; written technical documentation for proper maintenance and troubleshooting of computers, servers, and networks; consultation services for hardware and software purchases and long-range IT planning.

10/96 – 9/01 Confidential, Boston, MA

Network Administrator – Childrens Hospital Managed a 7 floor, 250+ Macintosh and PC end-user network. Responsible for network connectivity, setup, management and troubleshooting; remote access server and connectivity; all file servers and server backup units; end-user computer setup, management and troubleshooting. Planned and implemented new network, servers, and end user services; also oversaw hardware and software procurement. Implemented hardware-based remote management systems for maintenance of all network services, servers, and backup systems. Maintained end-user communication by establishing monthly meetings with lab liaisons. Created, implemented, and updated user manuals for network services and remote access. Established and maintained relations with hospital computer repair facility. Maintained and established vendor relations. Consulted by end-users for new equipment and software purchases.

11/94 – 10/96 Confidential, Boston, MA

Macintosh Technical Specialist Maintained a 40+ Macintosh network in two countries. Hardware and software installation and troubleshooting; network installation and troubleshooting; managed remote access server; managed databases based on Novell servers; setup and maintenance of user server accounts; hardware and software procurement. Performed end user software training and trained users on proper computer installation and troubleshooting techniques. Consulted by end-users for new computer purchases.

2/94 – 8/94 Confidential, Marlboro, MA

Network Administrator (contract) Maintained a 70+ Macintosh Token Ring network in a satellite office. Performed hardware, software and network installation and troubleshooting; managed two AppleShare servers running various databases. Assisted in the procurement of new hardware and software.

4/93 – 12/93 Confidential, Medfield, MA
Quality Assurance Engineer

QA for Macintosh based hardware/software medical package. Investigated, reported, and documented software/hardware bugs and changes; developed software testing procedure; implemented and maintained a QA and technical/customer support FileMaker database. Performed on-site and off-site hardware and software installation, troubleshooting, and end-user training and support. Created final software release set for customer use. Network installation and troubleshooting. Implemented and maintained workstation backup system.

EDUCATION

B.S., Market Research, Science minor