IT Specialist Resume

SUMMARY

Education and Certifications:
MCSE, MCP+I, Microsoft Certification Program
CCNA, Cisco Certification Program
NT to Win2k Migration, Extreme Logic

Technology Skills:
TCP/IP, DHCP, DNS, VPN’s, Microsoft, XP, Server 2003, Exchange 2003, Office 2003, Office 2007, Symantec AV, Symantec / VERITAS Backup Exec, Cisco VPN and configuration of all.

Professional Experience:

IT Specialist, Confidential,2007 – Jul. 2009

Complete support for Windows 2003 Servers, XP Workstations, Network printers, etc
Active Directory User administration, Login scripts, Home folders, Exchange email, etc
All end user support with desktop/laptop hardware, software, Windows and peripherals
Responsible for server backups and restore jobs using Symantec Backup Exec 12
Monitoring and Maintaining Windows updates, Symantec Antivirus 10.1with updating
Asset inventory and documentation including upgrades and warranties

Field Service Technician, Confidential,Feb. 2007-Oct. 2007

Support and resolve IT related issues for all workstation hardware and software, personal
and network printers for the Drivers License satellite offices for the state of Georgia
Load ghost images for workstations (upgrades, new stations, and repair)
Working in a Windows XP environment, with Office 2003 and Symantec Antivirus

Desktop Administrator, Confidential,Oct. 2005 –Feb. 2007

Responsible for creating and maintaining user accounts, email accounts and security Groups in Active Directory
Support for all workstation hardware and software, personal and network printers
Create and update ghost images for all workstation models and configurations
Working in a Windows 2000 & 2003 Server environment, XP Desktops using McAfee Antivirus

Windows Systems Support, Confidential,Feb. 2003 – May 2005

Administer, support, troubleshoot and maintain Windows network consisting of Win2k Servers, Win2k Workstations and XP Workstations
Imaged new workstations and recycled workstations using Ghost and Altiris
Configured customer Home folders and configured synchronization of local data and synchronization of Microsoft Outlook with the Exchange Server
Set up workstations and laptops for new employees; configured systems, ensured network connectivity, and installed and tested hardware and software

Professional Services / Staff Consultant, Confidential,Oct. 2000 – Dec. 2002

Responsible for supporting enterprise customers technically and physically with Internet and Intranet site infrastructures
Hardware experience includes but not limited to Compaq, HP, Dell and IBM servers configured with various RAID configurations
Proficient with Windows NT, 2000 and 2003 architectures involving MS Cluster service, Active Directory and redundant network connectivity

Desktop Administrator, Confidential,Aug. 1999 – Sep. 2000

Responsibilities included planning, implementation and maintaining hardware and software for a network of 500 plus nodes. Worked with a team of two which soon grew to eight
Typical user support. Set up workstations, servers, printers, fax, modems etc

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