SENIOR TRAINER Resume

Extensive involvement in training development and delivery, change management, operations management, quality control and customer service in multiple professional environments, including 10+ years providing Sales Force Automation/Customer Relations Management (SFA/CRM) development and delivery to sales forces in the Pharma industry. Multi-role experiences include:

As Logistics Coordinator and Site Manager:Training PROJECT LOGISTICS, scheduling coordination and site management.
As Senior Trainer: Ariba Procurement and Aravo SIMS software training content development and delivery (Pfizer).
As Lead Trainer: Cognos Business Analytics software training content development and delivery (J & J).
As Deputy Regional Manager: Business policies and procedures training development and delivery (legal).
As Quality Control Manager: Manufacturing Quality Control policies, procedures, implementation development and delivery to union and non-union personnel.
As Contract Trainer: Sales force SFA/CRM software training development and delivery including Sherlock CRM (Pfizer), Quest CRM (sanofi-aventis), and Veeva CRM (Sepracor).

February 2011: Completed 120 hours, PROJECT MANAGEMENT certificate program for PMI credential audit and certification testing.

EXPERIENCE

2010 Present Confidential,
SENIOR TRAINER: Providing consulting services to Pfizer’s Financial Services Training, ARIBA Procurement and ARAVO FCPA teams; developing and testing materials, delivering ILT WebEx based training, training needs and learner assessments, planning, organizing and scheduling training delivery via P2L LMS, training curriculum, materials and delivery evaluation in accordance with Project Plan. Organizational Change Management coordinated with client project teams for multiple world-wide markets.

September 2008 March 2009 Confidential,
TRAINING DOCUMENTATION DEVELOPER and LEAD INSTRUCTOR utilizing ADDIE I/D methods, provided detailed training documentation and materials development using SnagIt and MS Office Suite for ILT delivery on a million dollar upgrade to Cognos 8 business analytics software. Organizational Change Management targeted audience: Client “Super Users” assuming internal training and report development responsibilities.

August 2007 March 2008 Confidential,
TRAINING LOGISTICS COORDINATOR and SITE MANAGER, providing detailed logistics coordination, oversight and scheduling for Training Managers, Director of Change Management and Meeting Planners on a $35MM+ SFA/CRM implementation project including: Two full Train-The-Trainer events (300+ per event), Pilot Train-The-Trainer, Pilot Roll-Out and multi-site, multi-week national Roll-Out to 2200+ trainees, including entry level Retail Representatives up to Senior Executive Management.

Additional training experiences include development, coordination and delivery of industrial job performance training, manufacturing Quality Control standards training, legal case development training, and military field and classroom instruction.

EDUCATION

M.A. MANAGEMENT,
B.S. Physical Sciences,

Certificate: PROJECT MANAGEMENT (120 hours), Union County College, New Jersey, 2011
Certificate: Programming for eCommerce - Oracle, Java, C++, Chubb Institute, New Jersey, 2001

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship