Administrative/Technical Assistant Resume

OBJECTIVE: A results-driven professional with experience in administrative assistance and office support. In depth expertise in the administrative assistance, online research, computer software and hardware connectivity. Currently searching for a position as a member of an organization that will be a great team to be part of and also will be a learning environment.

EDUCATION:
Associates Degree in Computer Aided Design and Architectural Drafting

Cisco Certified Network Associate (CCNA)

TECHNICAL EXPERTISE

COURSEWORK: Autocad; Autocad3D; Revit; SQL Database; Cold Fusion; C++; Visual Basic; Networking; Hardware; ReVit; Business Management; Business Information Systems; Visio

ACTIVITY: Volunteer community building for Habitat for Humanity of Washington D.C. A non-profit organization with a primary mission of building decent, affordable and environmentally friendly homes.

SKILLS:

Proficient in Microsoft Office Suite, MS Outlook, Quickbooks
Knowledge of Photo Shop; Visual Basic; SQL Plus; Cold Fusion; C++

EXPERIENCE:

Administrative/Technical Assistant Confidential Washington, DCOctober 2009 – March 2011

Provided precise administrative support for sales and inventory department such as answering telephones, high volume accurate data entry, office supply ordering, compiling reports, assisting visitors, and resolving and referring a range of administrative problems and inquiries
Scanned, filed and organized mass files for the purposes of backing up and electronic access from an ever growing company’s database and spreadsheet.
Prepared written documentations for instructions and backups, answered phone calls and assisted customers face to face and over the phone in detail regarding retailed items
Welcomed and interacted with customers regarding of orders, shipping and billing issues
Maintained files, mail processing, and online database system, data entry speed of 60 wpm
Assisted workstations with software and hardware configurations. Installed and maintained peripheral devices such as scanners, printers and projectors
Online research to learn customer feedback and read comments for customer service evaluations
Prepared daily and weekly indexing and scanning logs for maintenance and reported problems
Identified/upgraded hardware and software needed to provide solutions to problems, scheduled appointments and meetings for supported staff through constant communication with various co workers
Quick learner new field of technical knowledge and working with a variety of vendors.

Imagining Technician Confidential January 2008 – August 2009

Scanned and analyzed carefully confidential military personnel medical record images according to a set daily assigned quota and list of document queues from computer images and physical documents.
Identified document types and other parameters from the analyses and entered into a database of protected health information database
Carefully and detailed isolation of information from each document that is relevant and important to the imaging process.
Shipped and received boxes of records from states and territories and performed inventory and tracking of all materials entering and leaving the IDC (Imaging Document Center)
Prepared and scanned documents.
Reported and/or documented questionable information, verified, revised and proof read images and documents through management communication and documentation.
Prepared daily and weekly indexing and scanning logs for maintenance and reported problems to team leader.
Kept aware for any new technologies, meetings or announcements.

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