Computer Agent Resume

Summary
Current student looking for an entry level position working in an I.T. department as a Computer Support Technician; looking to expand knowledge within the information technology field as I further my education to grow within the company

Education

Computer Support Technician Certificate Program
High School Diploma

Work Experience

Confidential 8/2010-present Computer Agent

Set up new PC’s by installing anti-virus, Windows, Microsoft Office, and creating restore discs
Troubleshoot PC’s, cameras, phones, ipods, and other electronic devices for various technical issues
Remove viruses from infected PC’s
Correct PC issues including but not limited to audio, video, and internet connections
Provide training and computer support to customers

Confidential 10/2007-8/2010 Customer Representative

Work as an independent contractor to deliver, install and assemble furniture locally and long distance in residential and commercial properties
Work with contract company to coordinate deliveries daily
Coordinate helpers and manage the delivery process
File reports daily and ensure customer satisfaction
Accomplishment: Recognized as best customer service and highest customer satisfaction within the company on several occasions

Confidential 6/2006-9/2007 Financial Representative

Sold secured and unsecured loans to customers
Processed all aspects of the loan process to include verification of employment information, income verification, checking/savings account information, and credit history
Cold called customers for new business and collections
Worked directly under branch manager to learn the management side of the business
Met goals daily, weekly, and monthly
Accomplishment: consistently rewarded as top sales person within the office and among the top 10 in the district

Confidential 10/2005-6/2006 Sales and Service Representative

Create service and repair tickets for customers
Troubleshoot customers’ phones to determine repairs needed
Assist customers with making wireless purchases by helping them choose the plan that is right for them
Meet weekly, monthly, and quarterly goals in sales and customer service
Accomplishment: earned award for best customer service and most phones sold in 1 month

Confidential 2/2003-5/2007 Road-shop Technician

Install all car audio equipment on various vehicles
Troubleshoot wiring for issues after installation
Send out equipment for repairs and replacements
Explain instructions for use of electronic equipment to customers
Provided customer service in a fast paced environment
Accomplishment: Executed monthly and quarterly goals reaching 100%+ on several occasions

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