Business Development Resume

OBJECTIVE
To obtain a position in the field of Information Technology with advancement and growth opportunities that allows me the opportunity to execute my extensive skills, knowledge, and full potential.

EXPERIENCE

Business Development- Confidential, Chantilly, VA
January 2012 – June 2012

• Performed marketplace business research involving marketing, advertising, and promotional planning.
• Developed, reviewed, and reported on business development division’s strategy, ensuring objectives are executed and understood by the team.
• Provided a budget plan that correlated with the company’s policies for management approval.
• Supported marketing activities, including trade/scientific shows.
• Developed draft proposals based on team meetings and discussions.
• Managed the proposal development process and maintained timelines for proposal teams.
• Participated in sales functions within various organizations.
• Maintained the Business Development databases.
• Performed competitor and market analysis for e-Commerce trade, targeting electronic products for worldwide market.
• Conducted market research, identified emerging market trends, and introduced marketing strategies.
• Developed marketing strategies for international customers.
• Performed order processing for international wholesale customers.
• Worked with international e-Commerce customers to sell domestic electronic products through joint partnership.

Network Operation Technician II Confidential,Reston, VA
September 2006 – January 2011

• Operated Frame Relay, Asynchronous Transfer Mode (ATM), L2TPv3, and Multiprotocol Label Switching (MPLS) configurations.
• Worked with internal customers, external customers and IT Administrators to resolve technical (problems, outages for local area network (LAN)/wide area network (WAN) services.
• Implemented network policies, procedures and standards relating to customer’s network.
• Performed advanced troubleshooting of core, distribution, and access layer technologies.
• Interacted with internal departments such as Account Team, Activations group, Tier 3, and customers in relation to troubleshooting and maintenance of advanced/complex customer troubles or network infrastructure.
• Provided detailed and comprehensive written/verbal communication for event and resolution documentation, including diagnosis and root cause analysis (RCA).
• Assisted HelpDesk with daily tasks.
• Prepared and delivered daily and weekly scheduled reports.
• Managed event monitoring tools and ticket queue to resolve operation tickets within Service Level Agreements (SLA) parameters.
• Maintained an average caseload of zero open cases in personal queue by the close of business each day.
• Troubleshooted circuits and processed disconnects for IP, L2TPv3, and Frame Relay circuits.
• Troubleshooted circuit issues on DS0, DS1, DS3.
• Performed network sub-netting/network segmentation.
• Processed hot cuts that included customer moves, upgrades and downgrades.
• Maintained an average at least five hours available time in the trouble ticket system.
• Trained other tier groups on MSN2 Frame Relay and L2TPv3.

General Manager\\Technical Contact Confidential,Annandale, VA
August 2001 – August 2006

• Completed store operational requirements by scheduling and assigning employees and followed up on work results.
• Maintained store staff by recruiting, selecting, orienting, and training employees.
• Achieved financial objectives by preparing an annual budget, scheduling expenditures, analyzed variances, and initiating corrective actions.
• Ensured availability of merchandise and services by approving vendors while maintaining inventories.
• Formulated pricing policies by reviewing merchandising activities, determining additional needed sales promotion, authorized clearance sales, and studied trends.
• Maintained daily operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Contributed open discussions bi-weekly to propose new business plans.
• Performed full time managerial operations dealing with budgeting, daily sales and ordering new products and supplies.
• Maintained the company’s application integrity.
• Saved all customer data on existing PC’s, built new computers, migrated existing applications, and customizing configurations settings.
• Leveraged data to drive segmentation, offer testing, and produce performance metrics, and make recommendations for targeted e-mail campaigns based on analysis.
• Maintained custom movie rental database.

Volunteer Work Confidential,
2006-2007
• Participated in promoting awareness through various college campuses and provided donations.

EDUCATION
BA Photography

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