Support Engineer Resume

Objective

Acquire a position in an organization where I can help others, be challenged, develop my skills, and provide high impact results.

Education

B.S. in Computer Science
Minor in Mathematics

Skills

Computer and Software Skills

Experience with Web Optimization, MySQL, JavaScript, PHP, HTML, XHTML, AJAX, JQuery, and Firebug.
Experience with Drupal
Experience with Microsoft Office SharePoint Server 2007 (MOSS 2007).
Experience with Quality Center (QC) and obtained User Acceptance Testing (UAT) experience while using QC.
Experience with Salesforce.com
Experience with the entire SDLC such as the Waterfall method
Experience with writing concept documents, gathering requirements, creating use cases, creating test matrixes, creating test cases, performing tests (including modular, integration, and user acceptance testing)
Familiar with Perl, Java, C and C++.
Familiar with SVN and Version Control.
Familiar with CVS and SVN.
Familiar with Yahoo! Web Services, Amazon Web Services API, SOAP, and REST.
Familiar with MS Office Applications, Adobe Photoshop, Adobe Illustrator, and AutoCAD.
Familiar with Windows XP, Windows Vista.
Knowledge of troubleshooting, diagnosing and repairing desktop systems, network printers, and basic networks.
Working knowledge of basic email administration: IMAP4 and POP3.

Personal Skills

Experience

Confidential, January 2012 - July 2012
Support Engineer Santa Clara, CA

Confidential, April 2009 - January 2012
Business Consulting Intermediate Oakland, CA

Gathered, organized, created and updated requirements after corresponding with stakeholders to ensure the Revenue Cycle Content Library (RCCL) project is progressing efficiently during Phase 1 development.
Collaborated with project stakeholders to analyze, update, complete, and submit the following supporting documents for Phase 1 of the RCCL project:
Concept Description Document (CDD)
Requirements Template
Requirements Traceability Matrix (RTM)
User Acceptance Testing (UAT) Test Cases
Defect Reports using Quality Center
Change Request Form
Developed, designed and implemented web pages on the Revenue Cycle Business site to focus on the users' experiences, based on the recommendation of industry best practices.

Confidential, September 2008 - October 2008
Web Project Coordinator / Administrative Assistant Palo Alto, CA

Discussed the benefits of automation with management and developed Perl scripts to automate the population of web pages and video clips on VMware's website.
Recommended and developed expandable and collapsible web page menus in Java Script for a list of online classes.

Confidential, May 2007 - August 2008
Web Developer/Database Analyst Sunnyvale, CA

Developed a mock-up whenever there was a change to any pages on the Pink or Blue® website and provided my input on how to best implement those changes.
Analyzed and recommended a new design for the database, as the current design was not optimized for performance.
Diagnosed work laptop issues with users before repairing the laptop, as some issues were software related (e.g. malware, viruses, etc) and others were hardware related (e.g. CPU, motherboard, etc).
Optimized MySQL database queries based on analysis.
Maintained company's website.