HIGHLIGHTS

• Solution Architect: Designed and implemented leading-practices based solutions in the areas of Order Capture, Order Management, Order Fulfillment, Service Provisioning and Activation, Workflows, Billing, Customer Care, Inventory, Mediation, Self care at various communication service provider clients (wireline, wireless, cable and satellite) in USA, Mexico, Ireland, India, Malaysia and Singapore.
• Subject Matter Expert: I am a SME in telecom, cable BSS/OSS domain. I have nearly 10 years of experience designing, developing and implementing industry leading telecom Kenan/CSG/Comverse COTS billing and customer care solutions.
• Capable Leader: I have successfully led different projects teams through the complete software implementation life cycle. I like to lead by example and I encourage people to do their best.
• Problem Solver: I have an analytical bent of mind and am very good at problem solving and coming up with elegant solutions. I am self-motivated and I give every single project all I have got and then some more. I strive to produce quality results in a timely fashion.
• Effective Presenter: I have excellent communication and interpersonal skills. I am highly articulate and have the ability to make C-level presentations.
• Expert in Java: I have worked extensively with Java, J2EE and related technologies in complex multi tier environments. I have 7 of working knowledge of java frameworks and libraries like Swing, Struts, Spring, Hibernate, JDBC, RMI, JMS, EJB, JSP, JAAS. I am a Sun certified Java programmer and web applications developer.
• Good with C++: I have implemented some of my first projects in C/C++.
• Proficient in XML: I have worked extensively with XML and related technologies like XSD, XSLT.
• Expert in Unix: I have very strong experience working in Unix environments like HPUX, Sun Solaris and IBM AIX.
• Skilled in SQL: I have effectively employed SQL and PL/SQL and stored procedures to manage data and to automate processes. I have good understanding of relational database concepts and have used SQL along with JDBC APIs in client and server applications. I have working knowledge of 8 plus years with Oracle databases.
• Good Learner: I have strong ability and desire to learn new things. I go the extra mile to research and imbibe new technologies and understand the subtleties. I have sound technical background that I have been able to build upon throughout my career.
• Innovator: I am very creative and I consistently come up with good ideas and implement them in an efficient manner. I have high regard for quality and a flair for improving processes.
• Team Player and Individual Contributor: I enjoy working with people and being of help to them. I am resourceful and I like to be the one on whom everyone can always count on. At the same time I have good abilities to operate independently and perform varied complex tasks that need independent judgment.

TECHNICAL SKILLS

Languages/Technologies:

Java, J2EE, C++, JSP, Servlets, Web services, UML, XML, XSLT, XSD, HTML, OpenGL, Swing, Struts, Spring, Velocity, Ant, JUnit

DBMS:

Oracle, Sybase, Microsoft Access

Application/Web Servers:

BEA Web logic, Apache Tomcat, BEA Tuxedo

Operating Systems:

Unix, Windows XP/2000, LINUX

Software Tools:

Microsoft Visio, Eclipse, NetBeans, Rational Clearcase, Rational Clearquest, Rational DDTS, Rational Purify, CVS, OptimizeIt, JProfiler, Toad, PL/SQL Developer, Mule ESB

Telecom BSS/OSS COTS products/technologies:

Kenan BP/OM, Kenan FX, CCBS and Comverse One, eTOM, SID, NGOSS

EXPERIENCE

Senior IT Consultant
Confidential,, Denver, CO
January 2005 – November 2009

• Designed flow through provisioning/activation workflow solution and product catalog, threshold alarm services for new wireless service at GCI, Alaska. Achieved integration between Comverse workflow/threshold modules and GCI’s data and provisioning backbone for GSM wireless services using Mule ESB and Web services.
• Performed gap fit analysis in the areas of Account and Subscriber Management, Voucher Management modules using Comverse One converged billing solution at Sotelco, Cambodia. Configured and implemented inventory for prepaid services.
• Led solution design team for payments and collections modules at Vodafone, Ireland.
• Defined and developed integrations specifications using Comverse’s EAI tool to achieve integration between Comverse’s Pay per view server and external NDS provisioning system at Sky Mexico satellite TV operator in Mexico.
• Strong contributor to the development of light weight ordering framework at Comverse which is built upon SOA principles to minimize time for integration of Comverse’s products with external systems and to maximize reuse of code and implementation strategies.
• Actively worked with Comverse presales team that worked on GCI Alaska Self care discovery project by helping them to put together RFP and identifying any major gaps. Also provided support to set up a proof of concept lab to demo Comverse’s self care solution (Netonomy).
• Worked with Celcom, Malaysia, Bharti Airtel, India to identify the gaps in Comverse’s customer care front end solution and gathered requirements for GUI and backend customizations. Worked as liaison between the client and special development group at Comverse to translate the requirements and deliver a complete solution under very aggressive time and budget constraints.

Technology stack: Java 1.5, J2EE, Swing, XML, Struts, Velocity, HTML, EJB, Weblogic, Hibernate, oracle, unix, Mule ESB, Talend ETL.
Senior Software Engineer
Confidential,Denver, CO
May 2002 – December 2004

• Designed and implemented java front end applications Customer and Subscriber Management (CSM) and Product Catalog(PC). These GUIs are java desktop clients that were implemented using struts like MVC framework using java swing panels and velocity templates for HTML display. Configured XML configuration files to define screen flows mimicking struts actions
• Developed and enhanced web based self-care GUI which is part of CSG’s Ordering and Customer Care suite. Implemented views using JSPs, servlets and tiles. Defined screen flow using Struts MVC framework. Developed form beans, action classes, custom JSP tags, validation logic to achieve overall product functionality. Business logic was implemented using session beans.
• Provided training to professional services team on using customizations framework to implement GUI customizations. Worked with configuration management and release team to develop build scripts using ant to build custom code along with core release

Technology stack – Java 1.4, J2EE, Struts, JSP, HTML, Tiles, Tuxedo, Oracle, unix
Programmer/Analyst
Confidential,Denver, CO
Aug 2000 – Apr 2002

• Created ordering APIs and class libraries in C++ for Order Management product. These APIs are used by GUI clients for taking orders and fulfilling them.
• Enhanced Visual C++ GUI functionality using MFC classes. Developed new screens to implement service grouping functionality and large account hierarchies.
• Resolved performance issues with Workflow modules that was impacting the overall provisioning time for telecom services. Analyzed customer query response times and suggested adding indices and oracle hints to improve performance. Resolved memory issues by using Rational Purify to detect memory leaks in the GUI what were seen while viewing big accounts hierarchies. Suggested client to archive old orders data.
• Developed database utility to upgrade customers from old version to the new version of billing and order management products. Worked with consultants and business analysts to define migration path for upgrades

Technology stack – C++, MFC, Corba, Unix, Oracle
Graduate Research Assistant
Confidential,August 1998 – July 2000

• Conducted Research and study of molecular dynamic simulations to study fluid properties. Developed visualization techniques to view molecular motions of fluids using OpenGL libraries and C++
• Worked as a teaching assistant for undergraduate courses Thermodynamics and Fluid Mechanics.

EDUCATION

Master of Science in Chemical Engineering, Aug 2000 (GPA 4.0/4.0)
Bachelor of Technology in Chemical Engineering, July 1998 (GPA 3.5/4.0)