SUMMARY
Evolve existing IT infrastructures to meet emerging business demands & align with corporate goals
Aggressive, innovative leader with progressive tactical and strategic IT experience including 8+ years as a CIO leading an IT organization during a period of rapid growth and transition.

Ø Played key role in growing start-up telephone company, TelePacific, from 350 to 1,400 employees and from $40 million to $425 million in annualized revenue.
Ø Successfully led integration of core systems of acquisitions and mergers that affected hundreds of employees and thousands of customers.
Ø Optimized technology and developed cost-effective and risk-controlled operating models for multiple global organizations.
Ø Established and maintained productive relationships with both internal and external customers, achieving exceptional customer satisfaction scores.

Core Competencies
Strategic Planning & Change Management
Performance Improvement
Security/Risk Management
Merger & Acquisition Integration
PMBOK & Agile Methodologies
Business Operations & Customer Service
Software & Business Development
Project & Budget Management

PROFESSIONAL EXPERIENCE

Confidential,LLC, Los Angeles, CA 2008 – Present
Independent Consultant — Manage engagements for a variety of organizations. Sample projects:
• Interim CIO: Optimist Youth Homes & Family Services, Los Angeles, CA (2009 – Present) — Optimizing financial/IT cost structure, establishing long-term strategic direction for enterprise systems including electronic medical records (EMR) and implementing Cloud Computing (SaaS). Estimated cost savings of 20% for IT-related functions.
• Domenico’s Artisanal Foods, Los Angeles, CA (2009 – Present) — Active member of advisory board. Responsible for all systems including CRM; outsource production to co-packers; develop sales strategy and retail distribution; helped grow business more than 400% YOY with additional 100% growth projected for next four quarters.
Confidential,Los Angeles, CA 2000 – 2008
Chief Information Officer / Senior Vice President — Initially retained by CEO to help facilitate growth and support sustainable profitability by assessing operational and systems processes and identifying areas for remediation and automation. Retained as full-time senior vice president and CIO within eight weeks. Member of Sales, COGS, and Enterprise Project Management Office Steering Committees.
• Executive Leadership: Established culture of accountability by publishing key operational and project measurements. Aligned IT priorities with business objectives by actively participating in key steering committees and driving strategic planning. Partnered with internal clients to support rapid growth through significant system and process-related changes.
• Organization Building: Ensured IT organization met company’s growth needs by introducing quality change processes, PMBOK project management, and Agile SD methodology and by shifting to SOA architecture with Java/BEA technologies. Identified and hired talent and invested in solid training programs.
• Strategic Planning: Developed and implemented strategic IT roadmap that supported existing operations and anticipated future operations. Partnered with internal customers to ensure proper alignment; provided detailed management and system recommendations that were integrated into business planning and financial models.
• Acquisition Integration: Participated in due diligence for five transactions, serving as lead negotiator and crafting transition services agreement (TSA). Assumed added accountability for integration of $27 million purchased asset.
• Technology Build: Selected and implemented all enterprise systems and networks including build out and migration to new 2100 sq. ft. data center.
• Security & Risk Management: Successfully deployed key systems and network infrastructure in high-availability configurations across multiple data centers; continuously refined and communicated contingency plans for IT projects and business plan. Conducted annual tests of disaster recovery plan.
• Budget Management: Managed $16 million OPEX and $5 million CAPEX annual budgets. Collaborated with PM office and steering committees to prioritize project spending and implemented additional policies and processes to prioritize non-project resources.
• Internal Client Support: Improved system availability to 99.8% and network availability to 99.98% through quality processes and advanced high availability technology for two data centers and 47 office locations. Improved help desk customer satisfaction to 97% and achieved 100% of performance objectives.
• Financial Systems: Successfully implemented ERP Oracle Financials. Built and managed billing operations team that generated 55,000 monthly customer invoices across four discrete billing cycles; defect rate was less than 1% and on-time invoice delivery was 100% of SLA. Attained customer satisfaction rate of more than 95%.
Confidential,Ottawa, Canada 1997 –2000
Independent Consultant — Managed numerous engagements for a variety of global organizations.
Selected International Engagements:
• ImpSat, Buenos Aires, Argentina, (1999 – 2000) — After playing key role in contract negotiations, partnered with business leaders to define and launch business operations with special focus on financial systems. As enterprise architect, developed operational support systems (OSS) architecture focusing on all software, interfaces, and network infrastructure.
• DiAx/Sunrise, Zurich, Switzerland, (1997) — Planned implementation of customer care and billing software application for start-up telecommunications company; focused on defining 19 unique interfaces.
Selected SAP Implementations:
• Accenture/LTV Steel, Cleveland, OH (1998) — Provided systems design and coding expertise for materials management (MM) subsystem; assisted junior team members with C-coding and managed integration testing for two large subsystems.
Selected Business Development, Mergers, & Acquisitions:
• EHPT, Denver, CO (2000) — Helped European software company launch CRM and financial application in North American market; conducted competitive market analysis and identified functional gaps with current regulatory and business environment.
• Nortel Networks, Dallas, TX (1998 – 1999) — Assisted company to evaluate potential mergers and acquisitions by providing expertise on CRM and financial applications. Created suite of services and delivery methodology for both customer care and billing functions in telecommunications operations and systems architecture; collaborated with third-party, global consulting firms on developing delivery capability.
Other Projects:
• Gabriel Communications, St. Louis, MO (1999 & 2000) — Assisted start-up telecommunications company to establish billing operations; project included call testing, billing mediation, customer billing, and settlements. Drove continuous improvement by defining business processes and associated performance metrics. Recruited back by senior management one year after implementation to conduct review; produced remediation plan, contingency plans, and detailed project plan for management’s consideration.
• Accenture/U.S. West, Denver, CO (1998) — Provided systems design and software development for project focused on creating and maintaining customer discount plans. Utilized object-oriented and transaction management methodologies.
Confidential,Montreal, Canada 1985 – 1997
Project Manager / Application Architect / Software Developer — Progressed through a series of increasingly responsible roles.
Software Development: Quickly promoted to lead software developer for high-speed processing projects handling billions of transactions. Sample project:
• Revenue Management System: Served as technical lead for complex (RMS) project for Canada’s Highway 407 in Toronto. System was designed to issue bills and track vehicle entry and exit at rate of 24 per second with and without use of transponders. Led 50-member project staff to on-schedule completion.
Project Management: Managed and/or served as technical lead on small projects ranging from $500,000 to $750,000. Developed concepts and implemented systems that saved millions of dollars. Sample project:
• Web-Based Ordering System: Implemented one of world’s first web-based, customer telecommunications ordering systems as part of comprehensive process reengineering effort.

Education:
Bachelor of Science in Computer Sciences