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Computer Administrator And Technical Coordinator Resume

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Professional
Summary

  • Led networking, configuration and installation activities for user access controlled print management system using card swipe technology for a renowned RI university.
  • Oversaw networking, configuration, installation and troubleshooting of hardware and software systems on a variety of platforms and operating systems for thousands of end users within tight deadlines utilizing a variety of issue management systems.
  • Provided hand’s on IT desktop, hardware, software and networking support to senior executives, including CIO, CEO and executive leadership teams, including Voicemail and Cicso phone systems..
  • Developed technical skills to support desktop, database servers, hardware, software printer and audio/visual hardware for academia, retail, medical and manufacturing environments.

PROFESSIONAL
Experience

Jan 2008 - Present

Confidential,Providence, RI

  • Computer Administrator and Technical Coordinator

Supporting clients with troubleshooting, new hardware and software installation and providing day to day support to senior and executive staff
Facilitating data transfers to new machines, configuring new laptops, installing and setting up VPN access, including hardware and software
Providing customer support of Crystal Reports, including client installation and database setup
Computer hardware repair and replacement for desktops and laptops Software troubleshooting for Microsoft OS through Windows 7, Mac OSx, and Microsoft Office. Virus removal and antivirus software configuration, Data Migration, Network setup and support including, routers, switches, server support, and network printer setup and support
Remedy ticketing system to create and track trouble tickets
Successfully assisted 150-225 clients a week

May 2006 – Jan 2009

Confidential,Coventry, RI

  • Computer Administrator
  • Provided troubleshooting and repair of personal computers, printers and A/V equipment
  • Trained end-users in basic computer operations, Microsoft Office products, wireless and hard-wired network operations for home and business users
  • Installed and trained end users on OS-7-XP-Microsoft 2003,2007,2010-
  • Provided support for over 1,000 end users in a Dell environment

Oct 2003 - Apr 2006

Confidential,Providence, RI

  • Desktop Support Technician
  • Supported products and services for Macintosh and Windows users
  • Provided troubleshooting and resolution to user problems via phone, email, web and in person using issue Heat issue management system.
  • Maintained documentation using BPCS document management system
  • Set up internet and Ethernet connections and administered client email

Sep 1999 - Jun 2002

Confidential,Providence, RI
Computer Administrator

  • Managed computer and printer repairs, new computer imaging, software installation and business user set up for both Windows and Macintosh environments
  • Coordinated database installation and support, including software and hardware installation, documenting user software inventory and equipment
  • Provided other office support activities including phone and large volume print and mailing functions

Jan 1991 - Jul 1998

Confidential,Providence, RI

  • Camera Technician/Computer Operations
  • Set up and managed elected official’s equipment, computer repairs and A/V set up’s including setup and maintenance of lighting, videotaping and editing equipment
  • Managed and provided technical support for all equipment setups, videotaping, and editing equipment including camera operations for commercial programming
  • Integrated computer and camera equipment for on-air productions

Jan 1990 - Jun 1999

Confidential,Warwick, RI
Computer Operator

  • Oversaw tracking activities by logging information into Excel Database and tracking packages.
  • Provided technical support for Microsoft products for employees in a fast paced setting

Education

  • A+ Certification
  • Bachelor of Arts in Communication; Computer Science Minor
  • Associates in Computer Science
  • Associates in Computer Studies

TECHNICAL SKILLS

Desktop Software:

Windows XP, 2000, MS Word, MS Office Suite, Windows NT, Windows XP

Servers:

Windows 2003 Server

Technology
Tools:

Symantec ghost software, Heat, BPCS, Filemaker Pro

Email Clients:

Lotus notes, MS Outlook,

OS and Protocols:

Microsoft, Macintosh, POP3, SMTP, TCP/IP, AS400

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