Instructor Resume

SUMMARY:

Experienced team player: attentive, creative and shrewd with a proven record of responsible leadership and production. Comfortable with high pressure deadlines, I welcome challenges and provide high - quality editing and stylistic advice. Adept proofreader in both academic and professional environments with a strong understanding of stylistic guidelines, style sheets

SKILLS:

Clear Communication and Relationship Building Acumen
Team Management and Leadership
Computer Enhanced Learning
Responsible Administrator and Records Keeper
Practical and Organized Customer Service
Proven track record of Problem Solving and Decision Making
Creative Project Planning

EXPERIENCE:

Instructor

Confidential

Responsibilities:

Have also taught pronunciation and test Prep Classes.
Point person in standard normalization sessions as well as department curriculum and program objectives normalization.
Coordinate with tutors, directors, and teaching assistants to produce exemplary results.
Re-assessment sub-committee head on Advanced Writing Curriculum Modifications and Objectives.
Skilled in WebCT / Blackboard as well as Wiki (Confluence) environments.

Head of Consumer Service Training

Confidential, El Paso, TX

Responsibilities:

Compiled, updated, processed and edited consumer services agent training manual, resulting in increased in-house office publications (from software procedures to product supplement and transaction procedures references).
Proofread outsourced prints of owner’s manuals, marketing inserts and packaging ad copy and labels.
Worked with management locally to develop campaign-specific agent scripts for more effective dialogue and information exchanges.
Coordinated with Dept. Managers on training schedules and literature; reviewed and evaluated employee’s progress, checked agent reference notes for call issue resolution and clarity.
Coordinated with engineers and legal department for current product specifications.
Improved records of discontinued products.
Updated consumer driven online Confidential .
Researched “hard to find” answers. Streamlined product returns and warranty exchange procedures; trained and resolved problems new user end software procedures.

Teaching Assistant

Confidential

Responsibilities:

Reported to subcommittee heads.
Proofread, enforced lab policies, updated and kept forms records, as well as advising on developmental student writing.
Trained incoming tutors.

Editor

Confidential

Responsibilities:

Proofread art files and spreadsheets; support at in-house print shop.
Updated project-specific training add-ins and new campaign training procedures.

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