Senior Application Support Specialist Resume

OBJECTIVE

I am seeking a challenging position in the IT Industry. I have strong Internet Technology, Computer hardware & software skills developed through work experience, training and academic background. I enjoy working in team and have good interpersonal and communication skills.

WORK AND TRAINING EXPERIENCE

Confidential,Atlanta, Georgia 03 Feb 2006- 10 Oct 2009
Senior Application Support Specialist, (Contract)

Supporting applications and systems environment. Provided end-to-end support and on-call end user support. Works on increasingly critical applications as appropriate to systems or application operations.
Resolves hardware and software-related issues and questions related to the running of BellSouth Shared WebHosting software in an accurate, efficient, and professional manner by taking calls, emails, and voicemails. Involved in various project management tasks which involved other teams.
Responsible for customer follow up to ensure problem resolution.
Responsible for: monitoring performance, performing diagnostic/troubleshooting activities, scheduling, managing resources, monitoring facility environment, and coordinating maintenance and or repairs.
Provides duty Manager position as well as training new Analyst.

Confidential, 28 Oct, 2000 –19 Aug 2005

I Worked in a Technical Support Department as Senior Technical Support Specialist II, Managing the local developed ticketing software program (SNIPER) and providing the phone support in 24/7 environments.
Working on Windows NT 4.0, Win2K and Unix (Red Hat 5.1) Operating Systems. Setting the customers Domain Name Service (DNS) entries and managing the Zone files for A & MX records in the DNS servers.
Supporting the Microsoft Access 2000 & 97, Structured Query Language (SQL) using Enterprise manager7.0. (My SQL 3.22.30). Setting the Data Source Names for the customer’ databases connectivity, ODBC, OLEDB, CF DSN & DSN less connection strings.
Assisting customers in developing and publishing their web sites using, Microsoft Front Page 2000, 98, Dream weaver, Visual Interdev and Drumbeat on IIS 5.0 and Apache 1.26 web servers.
Creating the virtual web sites, installing the Front Page Extensions, File Transfer Protocol (FTP), WS_FTP Pro & Cute FTP clients.
Installation of the requested Components,
DLL (Dynamic Links Libraries) for customers on the NT servers. Briefly trouble shooting the scripts for the customers in Perl 5.005, HTML, ASP 3.0, Cold Fusion 4.5 and CF tags.

Confidential, Feb 2000 – Oct 26 2000

Worked in International customer service department
Ability to handle multiple tasks
Helping customer with their luggage issues.
Have excellent communication skills

Confidential, Nov 96 – May 1998

Worked in as a Front desk customer service
Using Howard Johnson’s franchise database system.
Worked as a night auditor
Manage group accounts.

ACADEMIC BACKGROUND

Major: Bachelor/ Information Technology.
Certificate/Computer Network Technician
Associate/Computer Network Technology
Certificate/Computer network administrator

Microsoft Certified Professional (M.C.P)
Windows 2000 server

Installed (Compaq, IBM,) Network cards, RAM, Toshiba Modems. Installed and configured operating system and application - DOS, Windows 3.x, 95, 98, and Windows NT. I finished Computers hardware diploma in Feb 1999 and Microsoft Office 97 Certification in July 1999.

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